Front Desk Night Auditor
Resume:
Cassandra Mailer
Mounds View, MN 55112
*********.******@*****.***
Professional Experience
Night Auditor/Front Desk Clerk
****-**** ******* ***- ***** Grove Heights, MN
● Greeted and checked in guests as they arrived.
● Processed guests requests, reservations, reservations, cancellations, and room issues.
● Managed and maintained the hotel overnight and ensured safety of the hotel guests.
● Produced daily reports, audits, and occupancy.
● Ensured accuracy on guest portfolios and third party transactions.
● Counted tills, petty cash, and drop deposits.
● General upkeep such as vacuuming, mopping, and window cleaning. Reservations Specialist/Supervisor
2011-2016 Sun Country Airlines- Minneapolis, MN
● Responsible for supporting daily call center operations and agent tutoring/mentoring.
● Helped support and develop reservations agency by providing prompt support.
● Educated agents by hosting virtual learning labs to educate agents on policies, productions and procedures.
● Identified gaps and training needs for both new hires and recurrent training needs.
● Intervened and handled escalation calls with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution.
● Generated and distributed reports pertaining to assigned responsibilities. Skills
Customer service
Organizational skills
Microsoft Office
Time management
Communication skills
Opera
Hospitality
Guest relations
Hotel experience
Phone etiquette
Education- Summit Academy OIC 2015 Vocational Certificate
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