Customer Service Property Manager
Resume:
Kristin Kitchens
Management and Office Administration
Texarkana, TX 75503
***********@*****.***
Professional Summary
Organizational Skill Sets
Finance & Accounting Production
Customer Service Expertise and Sales
Internal Audit Skill Set
Career Dimensions
Outstanding Customer Service
Energy Drive
Flexibility to Demand
Adaptability to Change
Authorized to work in the US for any employer
Work Experience
Property Manager
Jaggers Properties-Fort Smith, AR
August 2020 to December 2021
Managed over 300 units in conventional and HUD units in transition of COVID for family owned company. Community Manager
Nelson Partners-Oxford, MS
May 2019 to May 2020
• 288 Bed Spaces
• Managing Staff
• Social Media Marketing
• Events on Campus and Community
• Resident Relations with students and parents.
• Started on May 22nd with 30% occupancy and now at 87% in a market with average occupancy of 70%.
• Accounts Payable/Receivables
Property Management Specialist
BG Staffing - BG Multifamily-Nashville, TN
June 2018 to October 2018
All aspects of property management in progressive Nashville Multi Family market. Assignment was at Vanderbilt Properties doing student housing turn of 300 units. Entrada conversion from yardi. Leasing Manager/Marketing Manager
Core Spaces-Oxford, MS
January 2018 to June 2018
Student Housing 587 Beds
Guided Community Assistants in Leasing and opening and closing procedures each day. Scheduled daily & weekly social media posts and specials Ran street team out on Ole Miss Campus and out in community Organized events and resident relations
Property Manager
Dixie Property Management-Fort Smith, AR
July 2012 to May 2016
Produced Occupancy Reports, Marketing Services; Trained Staff: Fair Housing Policies, Company Procedures; Met Delinquency Goals. PROPERTY MANAGER & SOS TEAM LEADER
Standard Enterprises-Monroe, LA
January 2004 to February 2005
Residential Prop Mgt 400+ Units; Team Leader to Launch New Construction; Trained Staff: Tax Credit Guidelines, LA & MS State Regulations, Company Procedures.
PROPERTY MANAGER ASSISTANT
Equity Residential-Memphis, TN
October 2002 to January 2004
REIT Management Company 570 Units
Produced Occupancy Reports, Marketing Services; Trained Staff: Fair Housing Policies, Company Procedures; Met Delinquency Goals. LEASING MANAGER/ASSISTANT MANAGER
Heritage Properties-Olive Branch, MS
June 1999 to October 2002
Property Management 368 Units
Managed Leasing Objectives; Applicant Approval Processes; Scheduled Move- ins with Construction companies and Office Administration
Education
Bachelors Degree in Fine Arts in Music
University of Southern Mississippi
1994 to 1997
High school or equivalent
French Camp Academy
1991 to 1994
Skills
• Yardi Voyager, One Site, Lead to Lease, Entrada, Buildium property management software.
• marketing
• excel
• yardi
• accounting
• property management
• Leasing
• Quickbooks
• Filing
• Onesite
• Management
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Fair Housing regulations
• Budgeting
• Microsoft Outlook
• Financial Report Writing
• General Ledger Accounting
• Event Planning
• Accounts Payable
• Vendor Management
• Office Management
• Tax Experience
• Administrative Experience
• Payroll
• Microsoft Dynamics GP
• Account reconciliation
• Marketing management
• Journal entries
• Balance sheet reconciliation
• Fair Housing regulations
• Accounts receivable
• LIHTC
• Yardi
• Property management
• Customer service
• Bookkeeping
• Accounting
• Office management
• Supervising experience
• Typing
• Accounting software
• Customer service
• Communication skills
• Sales
Certifications and Licenses
Driver's License
PMP
Assessments
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Basic maintenance and repair — Proficient
October 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Verbal communication — Proficient
September 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Retail customer service — Proficient
January 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
October 2023
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Case management & social work — Proficient
December 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Filing & organization — Proficient
May 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Managing accounts in QuickBooks — Proficient
December 2022
Using QuickBooks software to manage business financials Full results: Proficient
Teamwork: Interpersonal skills — Proficient
November 2023
Responding to challenging team situations at work
Full results: Proficient
Retail customer service — Proficient
July 2024
Responding to customer situations in a retail setting Full results: Proficient
Scheduling — Proficient
December 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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