Customer Service Representative

Barbara Rodgers

Commissioned Notary Public -Florida

barbaralarone66@gmail

Bartow, Florida

Professional Summary: Diligent Processional Customer Service Representative experience meeting customer needs in telecommuting environments. Committed to providing courteous, prompt, detailed, and accurate customer support. Skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offering empathy, reliability, and enthusiasm for satisfying customers. Experience managing outbound and inbound calls and handling emergencies with patience and tact. Work History:

Property Manager/Field Trainer

iStorage Auburndale Fl

7/2021 to 1/2024

Day-to-day store operations including:

● Account management

● Property up-keep

● Unit rentals

● Processing payments

● Collections and delinquent accounts management

● Insurance and retail sales

● Providing EXCEPTIONAL customer service

Customer Service Representative

Dundee Citrus Growers Association

Dundee, Florida

11/2019 - 2/2021

● Answer the phone with a friendly greeting to create a positive inbound calling experience for the customers.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Responded to customer requests for products, services, and company information

● Created customer account for new customer

● Help customers navigate the company Web page

● Note customer account after each interaction Processed customer orders, and return transactions and offered additional products and services

● Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction

● Provided excellent customer service by efficiently resolving issues and responding to inquiries.

● Process customer returns postcard noting cust account Resolved complaints efficiently to satisfy customers and encourage future transactions.

● Guided team members with clear directions, timelines, and feedback. Skills ● Complaint resolution ● Report preparation ● Internet Explorer, ● Microsoft Office, ● Microsoft windows ● Customer Support ● Order Entry ● Accounts Payable ● Adobe Photoshop ● E-commerce Reading and understanding of planograms ● ● Professional telephone demeanor ● Medical terminology knowledge ● Account management ● Administrative support ● Good listening skills ● Inbound and Outbound Calling ● Client Needs Assessment ● Customer Complaint Resolution ● Documentation and reporting ● Credit and Debt Card Processing ● Payment Processing ● Patient charting ● Maintains confidentiality ● Independent worker ● Mail handling ● Bookkeeping ● Sorting and labeling ● Word processing

Education: Spring-Ford Sr High, Royersford, PA - General studies Montgomery County Community College Blue Bell, PA - Fine Art

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