Graphic Designer Customer Service

Location:

Fayetteville, NC

Posted:

November 21, 2024

Contact this candidate

Resume:

Vontell Moody

Creative Consultant Graphic Designer Customer Service

Fayetteville, NC 28314 910-***-**** *******.*****@*****.*** Facebook.com/DesignzByVJM

Authorized to work in the US for any Employer

Professional Profile

Highly experienced and motivated Graphic Designer and Creative Consultant with a proven track record of 13 years in devising impactful branding strategies, consistently exceeding client expectations through the delivery of exceptional design solutions. Adept at evaluating client requirements and crafting innovative digital graphics for diverse mediums, such as t-shirts, jackets, banners, and print materials. Specializing in designing captivating visuals for online advertising campaigns, ensuring a strong online presence for clients. Demonstrates a profound comprehension of creative development, building strong client relationships by offering expert guidance in color selection and delivering tailored design solutions that precisely align with their unique objectives.

Skill/Strength

●Communication Skills

●Problem Solving

●Graphic Design

●InDesign & Adobe Photoshop

●Content Creation

●Microsoft Office (Word & Excel)

●Adobe Creative Suite

●Customer Service

●Social Media Branding

●Retention

●Sales

●Organizational Skills

●Team Building & Leadership Skills

Professional Experience

VJM Designs Fayetteville, NC Jun 2013 – Present

Graphic Designer

●Delivered exceptional design work to over 50 clients, ranging from small businesses to private events, by assessing their needs and exceeding their expectations.

●Designed creative digital graphics, including logos, icons, and images, that were used across various mediums, such as t-shirts, jackets, banners, and signs for online advertising.

●Developed key client relationships and provided design solutions that met their needs and budgets without compromising quality or design intent.

●Collaborated effectively with other designers, copywriters, and marketing professionals to develop cohesive and effective design campaigns that had a high level of visual impact and user experience.

●Utilized a range of design software, including Adobe Creative Suite, to create designs for various media, such as print, digital, and social media by ensuring the delivery of high-quality work and increased customer satisfaction.

●Stayed up-to-date with design trends and industry developments, and continually developed skills in design software and techniques to maintain the highest level of proficiency and customer satisfaction. Stayed up-to-date with design trends and industry developments, and continually developed skills in design software and techniques to maintain the highest level of proficiency and customer satisfaction.

Gannett Inc. Co. Fayetteville, NC Feb 2024 – June 2024

Campaign Manager - Digital COS

Managed Account Revenues and Budgets: Oversaw and optimized the financial performance and budget allocation for multiple client accounts, ensuring adherence to financial targets and efficient use of resources.

Campaign Oversight and Effectiveness: Monitored and assessed the execution of marketing campaigns, ensuring they operated correctly and achieved the desired outcomes. Implemented strategies to optimize performance and meet client objectives.

Performance Enhancement: Analyzed campaign data and applied insights to enhance performance, ensuring client satisfaction with campaign delivery and results. Conducted regular performance reviews and implemented necessary adjustments to improve key metrics.

Ad Management: Utilized backend tools such as Google Ad Manager, Simpli.Fi, Adpoint, and Orderhub to manage, track, and optimize advertisements. Ensured accurate and timely setup, delivery, and reporting of ad campaigns.

Fayetteville Observer Newspaper/ Gannett Inc. Co. Fayetteville, NC Mar 2014 – Dec 2022

Customer Service Retention/ Creative Consultant

Spearheaded efforts to stay at the forefront of design trends and industry developments, continuously enhancing skills in design software and techniques. This commitment resulted in the highest level of proficiency, ultimately elevating customer satisfaction.

Orchestrated effective communication with clients through multiple channels, including phone and email, to address their needs and ascertain design requirements. Collaborated seamlessly with sales representatives to ensure a cohesive support system for subscribers.

Exhibited exceptional organizational prowess by streamlining invoice generation, payment processing, and the efficient management of all payment-related matters.

Functioned as a vital link between clients, account executives, senior leadership, and the creative team, facilitating the gathering and dissemination of best practices.

Provided invaluable assistance to clients in crafting digital and print ad campaigns, contributing significantly to the design process for a diverse array of projects.

Proficiently navigated the Atol program to manage communication with designers and access client accounts, including both current and past projects.

Leveraged Salesforce to submit creative work, such as e-blast ads, and collaborated closely with Customer Success Managers (CSMs) to ensure optimal project outcomes.

Utilized Orderhub production tools to submit ready-made or custom-made digital ads, meticulously overseeing delivery status and verifying correct website URLs for customers.

Demonstrated accuracy, attention to detail, and strong multitasking abilities, ensuring the precise execution of creative projects.

Displayed exceptional customer service skills by effectively addressing customer needs and inquiries.

Employed problem-solving skills to resolve issues promptly and efficiently in a fast-paced advertising environment.

Showcased superior organizational skills, contributing to the smooth flow of work and meeting tight deadlines.

Provided clear written direction during the creative development process, contributing to effective collaboration and top-quality work.

Leveraged advertising sales and production expertise to streamline workflows and ensure fulfillment.

Quickly and effectively resolved problems as they arose, enhancing overall efficiency.

Possessed a deep understanding of implementing multiple platforms advertising campaigns, contributing to campaign success.

Demonstrated basic functionality knowledge of MS Word and Excel.

Proficiency in the Adobe Creative Suite was a plus, enhancing creative capabilities.

Edible Arrangements – Hope Mills, NC Dec 2013 – May 2016

Customer Service Representative / Fruit Preparation

Demonstrated exceptional customer service skills by effectively handling customer complaints, maintaining organized and up-to-date documents and records, and presenting new products to potential clients.

Consistently exceeded monthly sales goals at an impressive rate of 90% or higher, consistently surpassing benchmarks.

Innovatively improved the quality and efficiency of customer service by implementing new processes and procedures.

Played a pivotal role in fruit preparation for arrangements, while also handling phone inquiries, assisting in delivery preparations, and managing order placements to ensure seamless operations.

Showcased exceptional organizational skills, which resulted in high customer satisfaction with orders and in-store experience. Emerged as a top performer and became an invaluable asset to the company.

Safely operated delivery vehicles to transport Edible Arrangements products to customers' locations in a timely manner.

Demonstrated strong knowledge of local routes and traffic conditions, optimizing delivery routes for efficiency.

Maintained a clean and organized delivery vehicle, ensuring the freshness and presentation of products upon arrival.

Interacted with customers professionally and courteously during deliveries, creating a positive impression of the company.

Tracked and managed inventory of products during deliveries, reporting any discrepancies to the management.

Education

Fayetteville State University – Fayetteville, NC 2009 – 2013 Bachelor's in Digital Arts

Achievements from VJM Designs, Gannett Inc Co. and Edible Arrangements

Multi-State Advertising Expertise: Collaborated with Fortune 500 companies across nine states (North Carolina, South Carolina, Tennessee, Georgia, Florida, Missouri, Alabama, Louisiana, and Mississippi) to craft compelling advertising campaigns encompassing magazines, newspapers, online ads, and email marketing, effectively reaching diverse audiences.

Successful Promotion: Spearheaded the dissemination of business news and sales promotions, contributing significantly to clients' successes during and after advertising campaigns.

Lead Generation: Implemented a variety of campaign strategies, resulting in the generation of increased business leads for clients, boosting their market presence and revenue.

Exemplary Customer Service: Went above and beyond to ensure exceptional customer satisfaction, consistently exceeding expectations and building strong client relationships.

Logo Design Expertise: Developed captivating logos for emerging entrepreneurs, helping them establish strong brand identities and make a lasting impression in the market.

Customer Engagement: Effectively engaged with Gannett Media's diverse customer base, building rapport and trust while delivering top-notch service.

Issue Resolution: Demonstrated strong problem-solving skills by swiftly addressing customer concerns, resolving issues, and ensuring a positive customer experience.

Product Knowledge: Developed deep knowledge of Gannett Media's products and services, enabling me to provide informed recommendations and support to customers.

Cross-functional Collaboration: Worked collaboratively with internal teams, including sales, marketing, and editorial, to ensure seamless communication and problem resolution for customers.

Customer Feedback Implementation: Actively sought and leveraged customer feedback to improve processes and services, resulting in increased customer satisfaction.

Service Improvement Initiatives: Initiated and contributed to service improvement initiatives, enhancing the overall customer experience and retention rates.

Data-driven Decision Making: Utilized data analytics and customer insights to make data-driven decisions that improved customer engagement and service quality.

Timely Response: Ensured prompt response to customer inquiries via phone, email, and chat, exceeding service level expectations.

Customer Retention: Implemented customer retention strategies, resulting a increase in customer loyalty and repeat of business.

Documentation and Reporting: Maintained detailed customer records and generated reports to track customer interactions and monitor performance metrics.

Training and Mentorship: Played a key role in training new customer service team members, sharing best practices and helping them excel in their roles.

Adaptability: Thrived in a fast-paced environment, adapting quickly to changing priorities and delivering consistent service excellence.

Positive Feedback: Received positive feedback from customers through surveys and direct communication, reinforcing a strong commitment to customer satisfaction.