Customer Service Account Manager
Resume:
Ryneesha Lexie
Account Manager
Statesboro, GA **458
*********@*****.***
Qualified Customer Service Representativewith 15+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Self-motivated with exceptional computer capabilities and superior telephone etiquette. Patient and empathetic Customer Service Representative with extensive background in conflict and customer care. Skilled in training staff and establishing rapport with clients.
Authorized to work in the US for any employer
Work Experience
Account Manager
Weiser Security Services-Rincon, GA
November 2015 to Present
Manage 25 plus employees, payroll, badge control access, reports, new hire orientation, conduct interviews, schedule meetings and made sure all employees were assigned and scheduled weekly. Front Desk Associate
LaQuinta Inn & Suites-Statesboro, GA
March 2014 to October 2014
Politely assisted customers in person and via telephone. Trained for Assistant Front Desk Manager
Processed payments from guest
Trained new associates
Payroll
Assigned Housekeepers duties
Worked with corporate office to resolve issues
Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the hotel to ascertain what each customer needed. Provided an elevated customer experience to generate a loyal clientele. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Student
Ogeechee Technical College-Statesboro, GA
August 2009 to October 2011
Politely assisted customers in person and via telephone. Styled clients hair
Maintained a clean and safe work environment
Handled payments made by the clients
Answered product questions with up-to-date knowledge Made suggestions to clients concerning their needs Stocked inventory
Greeted customers entering the salon to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Head Cashier
Goody's Family Clothing-Rincon, GA
June 2008 to August 2009
Earned management trust by serving as keyholder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided ongoing guest service, including giving fashion advice. Helped drive sales goals and achieve monthly quotas. Designed displays to make the store experience interactive, engaging and reassuring. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts.
Assistant Office Manager
Primerica Financial Services-Statesboro, GA
January 2004 to March 2007
Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales Assist clients with Financial needs
Generated cash flow to obtain position as District Leader Maintained a neat, safe, clean work environment
Answered 30/40 calls a day providing clients with information concerning their financial issues Faxed, copied, filed & printed a heavy flow of paperwork in a day Wrote insurance policies, wrote up and submitted investments for clients Set up appointments with clients to discuss financial needs Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Team Leader
Briggs & Stratton Corporation-Statesboro, GA
April 2002 to January 2004
Will Staff (Briggs & Stratton) - Statesboro, GA
Supervised for a temp service
Calculated & reported daily hours for the team
Motivated & instructed team members
Assisted with payroll paperwork
Communicated production information with management Helped on the assembly line assembling lawn mower engines and operating various machines Education
Diploma in Cosmetology
Ogeechee Technical College - Statesboro, GA
2012
High School Diploma
Screven County High School - Sylvania, GA
August 1994 to May 1998
Skills
• Account Management
Additional Information
SKILLS
Exceptional communication skills Training development aptitude Strong client relations Quick learner
Strategic sales knowledge MS Windows proficient
Credit card processing Creative problem solver
Multi-line phone talent Trusted key holder
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