Customer Service Care
Resume:
Terri Mueller
**********@*****.***
WHAT AM I LOOKING FOR? A position that provides both personal and professional opportunities in which to excel while demonstrating a sincere effort towards exceptional customer care. An ideal working partnership would be one which recognizes the true value of a combined effort towards success.
1980 – Present California / Washington / Colorado
Owner, Operator of Hair Cycles Too
Provided a large clientele with superior, personalized haircare and exceptional customer service.
Maintained daily sales reports, schedules and inventory of salon products
Integrated with vendors for educational purposes and product knowledge
9/2023 - Present Eisenhower Medical Center, Rancho Mirage, CA
Epic Application Analyst – Working with physicians, staff and leadership to create and maintain Epic software for documentation, meeting legal and operational needs.
Directly meet assigned department needs while keeping system integrity at the highest level
Presenting work to operational leaders for approval
Assisting in implementation of upgrades with on-site follow up for physician and staff
Achieve and maintain Epic Certifications, MyChart and Ambulatory
8/2020 – 9/2023 Desert Oasis Healthcare, Palm Springs, CA
Applications Analyst – Worked with nursing staff and leadership which provided optimum home healthcare.
Reported quality measures to meet Medicare guidelines
Supported maintenance of cell phones and tablets
Maintained and supported system integrity
Provided training to new staff
Provided leadership with tools to efficiently assess the productivity of the respective teams.
9/2000 – 1/2020 Skagit Valley Hospital, Mt Vernon, WA
NextGen Analyst
Collaborated training of physicians and staff
Reported on security access reporting security inquires, possible breaches and misuse of information
Worked directly with leadership to meet quality and legal requirements
PROFESSIONAL ACHIEVEMENTS
Nominated for Eisenhower “Shining Star” Award
Epic MyChart and Ambulatory Certifications
NextGen NCP Certification
Medical Assistant Certification
Eton Technical College Advisory Board Member
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