Customer Service Client Services
Resume:
Jerry Avalos
Conroe, Texas *****.*******@*****.*** 281-***-****
Client Services and Operations Leader
Accomplished Client Support Professional with excellent client strategy, business operations, and customer service skills. Proven record of working to meet profitability targets and exceeding operational performance goals.
Excels at learning processes, being a self-starter, and working to complete tasks. A noted leader optimizing team performance.
AREAS OF EXPERTISE
●A Supervisor and Problem solver
●401k
●Manager Self-service
●Pension
●Performance Management
●Recruiting
●Purchasing
●Logistics
●Payroll
●Employee Self-service
●Medical, Dental, Vision
●Life Insurance
●Health and Dependent Care Spending Accounts
PROFESSIONAL WORK EXPERIENCE
Insperity Kingwood, Tx. (February 2022- current)
●HCM Payroll department
●With a multitude of nationwide clients that perform weekly expense processes to bi-weekly or bi-monthly payroll cycles and provide troubleshooting and diagnostics for problems that occur.
●Processing weekly reporting for a client set that applies weekly expense reimbursement for a set of ten plus divisions under one.
●Act as a liaison between departments from banking, finance, tax, benefits
Demontrond RV Houston, TX. (April 2021- February 2022)
●Parts Specialist for the RV department.
●I would act as the logistics and parts room for internal Mechanics and Technicians working on customer's motorhomes that are brought in for maintenance and repairs.
●I would coordinate purchases for parts from various manufacturers of special order parts through a multitude of vendors. This requires validation of lead times and or delays.
●Process cycle count for inventory to confirm stock levels and complete replenishment orders.
●Search for competitive pricing and availability for parts that are placed in an emergency scenario for cour client base.
●My daily dealership work is done in the CDK program from ADP.
USA Engine (March 2020- April 2021)
●Diesel engine machine shop worker.
●Working through the repair process for inbound engine parts that need to be repaired and rebuilt.
Alight Solutions Aon Hewitt Hewitt Associates, The Woodlands, Tx. March 2006 – May 2019
HRFS SAP Specialist Payroll Garnishments (June 2018- May 2019)
●Managed Personal Quality, Attendance, Average Handle Time and Average Hold Time, Client Escalations
●Processed quality assurance for garnishments being applied and released as assignments to employee pay for 6 clients.
●Heavy customer service interaction daily.
HR Solutions Specialist (March 2006 - June 2019)
●Direct delivery of HR Solution Services to our Alight Client's HR Professionals.
●Interacted and provided consulting with our clients HR's and Professionals on a daily basis.
●Identified trends from problems encountered by the callers with systems, payments, deductions and enrolled plans.
●Expert Mentor and leader assisting in development providing best practice methodologies to optimize performance.
●Experienced and Subject Matter Expert with Pension, 401K plan provisions, Life benefits, Payroll, Accounts Payable, Tuition reimbursement, Managed Health and Welfare plans for medical, dental, vision, life insurance, Health Care and Dependent Care Reimbursement accounts and Performance Management and Recruiting systems.
●Obtained a State of Texas Resident Insurance Agent License and becoming a Medicare Subject Matter Expert for selling insurance.
●With a call center environment as a customer service representative working on inbound and outbound calls daily and achieved high customer satisfaction ratings on a continuous basis.
●Held resident Texas and itNon-resident Insurance licenses in four other states including Iowa, Nebraska, New York, and Missouri.
(Currently inactive)
Adecco (Contractor for Hewitt Associates) The Woodlands, Tx. (September 2005- March 2006)
●Annual Enrollment processor for Health and Welfare plans for medical, dental, vision, life insurance, Health Care and Dependent Care Reimbursement accounts and Performance Management and Recruiting systems.
Brookside Equipment Parts Department Houston, TX. (March 2004 – May 2005)
●Processed inbound stock orders and categorizing according to Standard Operating Procedures.
●Processed Inbound Special Orders for shipment, delivery, customer pickup and in-house repair.
●Supported Customer Service and order placement.
Mustang Cat Conroe, Tx. Parts Department Support (March 2004 February 2005)
●Drove the shuttle truck from Houston the Conroe store.
●Processed daily cycle count of stock to confirm the stock levels to keep up with ordering trends and dead stock.
●Processed inbound stock orders and categorizing according to Standard Operating Procedures.
●Processed Inbound Special Orders for shipment, delivery, customer pickup and in-house repair.
●Supported Customer Service and order placement.
●Rebuilt hydraulic hoses according to manufacturer specification for our customer base.
Ward Electric Supply Counter and Inside Sales (May 2001 to March 2004) Achieved High Sales marks for the position.
●Maintained customer contact and relations with local manufactures and builders of industrial/commercial and new home builder and remodeling.
●Processed inbound fax and email customer orders.
●Managed front counter appearance and stock.
●Acted as the single point of contact for military specification special order parts for government contract builds and ordering procedures.
●Located unique parts requested by customer specific applications and operations necessary to eliminate shutdowns.
●Attended manufacturer seminars and training at state-of-the-art locations for new and current products.
CED Electric Supply Warehouse/Shipping Manager Conroe, Tx. (May 2000 to May 2001)
●Processed daily cycle count of stock to confirm the stock levels to keep up with ordering trends and dead stock.
●Processed inbound stock orders and categorizing according to Standard Operating Procedures.
●Supported Customer Service and order placement.
●Coordinated delivery schedule for local customer sites and covering East Texas.
Wholesale Electric Supply Warehouse/Shipping Support Houston Tx. (December 1997 to May 2000)
●Receiving Clerk, processing inbound order confirmation and adding inbound supply into the inventory.
●Will Call Clerk, ensured the will call orders for customers were filled and checked for corrections then packaged for pickup.
SOFTWARE SKILLS
●Proficient with systems but not limited to ISolved, in PeopleSoft, SAP, AGT, Citrix, ADP, CDK, Seibel and Your Benefits Resource, The Northern Trust and JP Morgan Chase's Pension Payment System. Outlook and most Microsoft programs.
EDUCATION & PROFESSIONAL DEVELOPMENT
●1992 Humble High School graduated.
●Current active Passport for international travel.
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