Customer Service Data Entry

Sarah Bennett

Ambitious team player ready to be successful at your company. Ashland, KY 41101 ******************@*****.*** +1-606-***-****

•Organized administrative professional experienced in providing exceptional customer service.

•Skilled multi-tasker with the ability to maintain composure in a fast-paced, high pressure environment.

•Expertise in scheduling, data entry, record keeping, and customer relations.

•Proven ability to maintain professionalism and a positive attitude when interacting with clients.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Hotel Front Desk Clerk

Ramada Limited-Catlettsburg, KY

April 2024 to Present

•Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression

•Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly

•Maintained accurate records of room availability, reservations, and guest accounts using hotel management software

•Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience

•Collaborated with housekeeping department to ensure timely room readiness for arriving guests

•Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift

•Managed group bookings including check-ins/check-outs for conference attendees or tour groups while maintaining excellent communication with event organizers or tour guides

•Maintained knowledge of hotel amenities, services, hours of operation, and local area information to provide accurate information to guests upon request

•Coordinated with other departments such as maintenance or security to address any facility-related issues reported by guests

•Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance as needed

•Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue

•Assisted guests with luggage storage, transportation arrangements, and recommendations for local attractions or dining options

Office Assistant/Personal Assistant

Mitch Greene Inc.-Ashland, KY

September 2015 to February 2022

•Answering phones and transferring calls or taking messages

•Greeting visitors and directing them to the appropriate staff member

•Sorting and distributing mail and emails

•Keeping an inventory of office supplies and ordering new materials as needed

•Maintaining files and records

•Scheduling meetings and sending invites to attendees

•Faxing, scanning, and copying documents

•Coordinating messenger and courier service

•Managed and maintained executive's calendar, scheduling appointments and coordinating meetings

•Prepared meeting agendas, presentations, and materials ensuring all necessary documents were available in advance

•Screened phone calls and emails, prioritizing messages and responding on behalf of the executive as needed

•Arranged travel accommodations including flights, hotels, and transportation for domestic and international trips

•Organized corporate events such as conferences, seminars, and team-building activities

•Maintained an organized filing system both physically and digitally to ensure easy retrieval of important documents

•Performed research tasks such as gathering data or compiling reports to support decision-making processes

•Assisted with personal tasks such as managing household staff schedules or organizing family events when required

•Served as point-of-contact for clients/customers/vendors resolving inquiries promptly

•Handled confidential information with discretion while maintaining a high level of professionalism at all times

•Provided administrative support by drafting correspondence letters or preparing official documents for signature

•Provided exceptional customer service to clients, exceeding their expectations on a regular basis

•Fostered a positive work environment through effective communication and collaboration with colleagues

•Took initiative to identify areas for process improvement resulting in increased efficiency within the department/team

Administrative assistant

Hawkeye recovery Inc.-Wilmington, DE

January 2008 to October 2014

•Preparing invoices.

•Answering a multi-line phone.

•Microsoft software.

•Customer service. Dispatch drivers accordingly.

•RepoSSystems software.

•Assisting in service calls and repossessions.

•Accounts Payable/Accounts Receivable.

•Oversee and support all administrative duties in the office and ensure the office operates smoothly.

•Maintain office supplies inventory and place orders when required.

•Develop office policies and procedures and ensure they are implemented properly.

•Be involved in office layout planning and maintain IT infrastructure.

•Manage office budget.

•Identify opportunities for process and office management improvement.

•Provide the necessary administrative support. Prepare bank deposits to drop off daily after every workday.

•Distributed payroll every Friday to the employees. Data entry on a software system called RepoSystems.

•Would collect tow fees and storage lot fees from customers.

•Would deal with angry and upset customers occasionally and you have to be professional at all times regardless of the situation, and maintain professional composure at all times.

•Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

•Coordinated and organized company events, including conferences, seminars, and team-building

activities

•Prepared and edited correspondence, reports, presentations, and other documents as needed

•Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members

•Assisted with the on boarding process of new employees by preparing necessary paperwork and coordinating orientation sessions

•Handled sensitive information with utmost confidentiality while maintaining data integrity at all times

•Implemented an electronic document management system that improved efficiency by reducing paper usage by 75%

•Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings of 45%

•Researched pricing options from various suppliers/vendors leading to cost savings of 100% on office equipment purchases

•Managed and updated company databases, ensuring accuracy and completeness of information

•Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance

•Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office

•Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations

•Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents

•Maintained office supplies inventory by anticipating needs and placing orders in a timely manner

•Provided administrative support during contract negotiations by preparing necessary documents, tracking revisions, and ensuring compliance with legal requirements

•Leveraged strong organizational skills to manage complex travel arrangements for executives including flights, accommodations, ground transportation, and visa processing

Receptionist/Office Assistant

Erco Ceilings and Blinds Inc.-Newark, DE January 2002 to December 2007

•Organizing meetings and managing databases.

•Booking events and rotary club meetings.

•Ordering supplies and IT equipment.

•Typing and preparing invoices, letters, and eviction notices to tenants.

•Making deposits and collecting monthly rent.

•Using all Microsoft software throughout daily duties.

•Personal Assistant to the owner of the company which would include all errands and needed to accommodate at that moment.

•Greeted and welcomed visitors, providing a positive first impression of the company

•Managed a high volume of incoming calls, efficiently routing them to the appropriate departments

•Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management

•Maintained an organized front desk area, including managing visitor sign-in process and distributingbadges

•Responded to inquiries from clients and employees in a timely manner, providing accurate informationor directing them to the appropriate resources

•Handled sensitive documents with confidentiality and discretion, maintaining strict adherence toprivacy policies

•Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointmentscheduling metrics

•Trained new receptionists on office procedures and protocols to ensure consistent service deliveryacross shifts

•Collaborated with other departments to ensure smooth operations and effective communication withinthe organization

•Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction• Managed office supplies inventory by monitoring stock levels and placing orders when necessary

•Assisted with administrative tasks such as filing documents, photocopying materials, and preparingcorrespondence

•Performed general administrative tasks including photocopying documents, scanning files, faxingpaperwork

•Maintained confidentiality of sensitive information while handling employee records, financialdocuments, contracts, etc

•Coordinated office events such as team-building activities, holiday parties, and client meetings

•Created and maintained electronic filing systems to ensure efficient organization and retrieval ofdocuments

Front Desk Receptionist/Commerical rental property business

Bernard Management-Newark, DE

February 2000 to December 2001

•Answerung a multi-line phone system in a timly manner.

•Scheduling appointments

•Customer Service

•Accounts payable/Accounts recievable

•Making spreadsheets of incoming and outgoing payments.

•Data Entry/Data imputing

•Performed monthly bank reconciliations, ensuring accuracy and identifying any discrepancies

•Collaborated with property managers to review budgets, track expenses, and ensure adherence tofinancial goals

•Managed accounts payable process, reviewing invoices for accuracy and timeliness before processingpayments

•Provided detailed reports on property performance metrics including occupancy rates, rental incomegrowth, and expense ratios

•Prepared and analyzed monthly financial statements, including income statements, balance sheets,and cash flow statements

•Assisted property manager in overseeing a portfolio of XX residential and commercial properties

•Conducted regular property inspections to ensure compliance with safety regulations and maintenancestandards

•Coordinated move-in and move-out processes, including conducting thorough inspections,documenting damages, and processing security deposit refunds

•Responded promptly to tenant inquiries, addressing concerns and resolving issues in a professionalmanner

•Maintained accurate records of lease agreements, rent payments, maintenance requests, and othertenant-related documentation

•Screened prospective tenants by conducting background checks, verifying employment history,checking references, etc

•Assisted in the negotiation of lease terms with potential tenants while ensuring compliance with fairhousing laws

•Streamlined administrative processes by implementing digital record-keeping systems resulting in aXX% reduction in paperwork errors

•Supported property manager during eviction proceedings by preparing necessary legal documentsresulting in an XX% reduction of delinquent accounts

•Provided administrative support to property manager, including scheduling appointments, organizingmeetings, and maintaining calendars

•Prepared lease agreements, addendums, and other legal documents for review and signature bytenants

•Managed vendor relationships by obtaining competitive bids for services such as landscaping orjanitorial work

•Developed strong relationships with residents through effective communication skills resulting in anXX% increase in resident satisfaction surveys

•Managed the collection of rent payments from tenants through various methods such as online portalsor mail-in checks

•Assisted in marketing vacant units by creating compelling listings on various platforms such as websitesor social media channels

•Collaborated with vendors and contractors to schedule repairs, renovations, and routine maintenancetasks for properties

•Assisted with the preparation of financial reports such as income statements, balance sheets, and cashflow statements

•Performed market research to analyze rental rates in the area and make recommendations for adjustingrents accordingly

Education

Studying BSW in Bachelor in science/ social work

Morehead State University - Ashland, KY

August 2020 to January 2025

High school diploma

Thomas mckean high school - Wilmington, DE

September 1997 to May 2001

Skills

•Multi-line Phone Systems

•Administrative Experience

•Accounts Payable

•QuickBooks

•Office Management

•Microsoft Excel • Retail sales

•Microsoft Word

•Microsoft Office

•Customer service

•Microsoft Outlook

•Time management

•Phone etiquette

•Microsoft Access

•Accounts Receivable

•Personal Assistant Experience

•Payroll

•Front desk

•Communication skills

•Computer skills

•Office experience (10+ years)

•Calendar management

•Typing

•Organizational skills

•Computer literacy

•Research

•Data Entry

•Bookkeeping

•Clerical Experience

•Guest Services

•Courier

•Management

•Databases

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