Learning & Development Director Training Manager

Cybil Regina Richmond

www.linkedin.com/in/cybilreginarichmond

Training and Development Leader Expert in Instructional Design,

Adult Learning, and Workforce Optimization

601-***-**** ***********@*****.*** Jackson, MS

SUMMARY

Dynamic and results-driven Training and Development Professional with extensive experience in curriculum development, instructional design, and project management across multiple sectors. Proven track record in assessing training needs, designing effective learning solutions, and managing large-scale training programs. Adept at utilizing Agile and Lean methodologies to enhance training effectiveness and operational efficiency. Skilled DEI Consultant with a focus on creating inclusive training materials and strategic plans. Experienced in facilitating engaging learning experiences and optimizing training programs to meet evolving organizational needs.

TOP SKILLS

Instructional Design Training Development & Management Change Management Data Analysis

Needs Assessment & Analysis Project Management Curriculum Development E-Learning

Cross-functional Collaboration Coaching & Leadership Diversity, Equity, & Inclusion Presentations

EXPERIENCE

Young Williams- Ridgeland, MS Jan. 2024 – Oct. 2024

Louisiana Project Training Manager

Supervised a team of 4 trainers, overseeing the development and delivery of training programs for Louisiana DCFS, Department of Education (DOE), and Office of Community Development (OCD), supporting over 250 call center agents across Mississippi and Louisiana.

Transitioned from written to digital assessments, achieving an average pass rate of 87%, improving accessibility and consistency in evaluation.

Training Needs Assessment and Requirements Gathering: I collaborated with the Louisiana Project Manager and key stakeholders to identify training needs through thorough job analyses, career path evaluations, and consultations with Operations Managers.

Curriculum Development and Scope Definition: I led the development and iteration of training materials, adhering to corporate standards and leveraging instructional design best practices. Utilizing Agile methodologies, I continuously refined and updated the curriculum through feedback loops, ensuring the training programs remained relevant to the dynamic needs of the call center agents supporting Louisiana DCFS, DOE, and OCD.

Program Effectiveness Monitoring and Performance Metrics: I tracked the performance of training initiatives by analyzing key performance indicators (KPIs) and calculating the return on investment (ROI).

Operations Oversight and Resource Management: As the training lead, I managed the delivery of training across Louisiana and Mississippi, utilizing Lean principles to optimize resource allocation and ensure trainers adhered to established processes and procedures.

Gap Analysis and Risk Mitigation: I performed comprehensive gap analyses to identify areas of underperformance and developed tailored training solutions. By integrating Risk Management Planning into the process, I anticipated potential performance issues and proactively addressed them through continuous improvement strategies, minimizing project disruptions.

Multi-State Coordination and Stakeholder Engagement: I implemented Scrum techniques to manage the complexity of training for agents handling calls for multiple state departments. I conducted regular sprint reviews and retrospectives to ensure that training materials and delivery schedules aligned with state-specific requirements and system complexities, maintaining flexibility and responsiveness to stakeholder feedback.

Refresher Training Development and Iteration: I utilized Agile project management frameworks to iteratively develop and deploy refresher training programs for Louisiana DCFS (child support & economic stability). By employing frequent check-ins and incorporating agent feedback, I ensured the training content remained relevant, up-to-date, and aligned with evolving operational protocols.

Carter Development Group- Miami, FL July 2023 – Present

DEI Consultant & Strategy Writer (contract)

Conducted comprehensive needs assessments to identify DEI priorities and ensure documentation addressed key organizational issues.

Developed and designed DEI materials, including training guides, policy updates, and strategic plans, aligning content with organizational goals and best practices.

Applied instructional design principles to create user-friendly and engaging documents, ensuring complex information was accessible and actionable.

Collaborated with stakeholders to review and refine drafts, incorporating feedback to enhance accuracy and relevance.

Oracle America- Kansas City, MO Jan. 2023 – June 2023

Senior Federal Learning Specialist

Leverage Adult Learning Principles: Implemented best practices in adult learning to guide federal and commercial clients through the adoption of the Oracle Health Millennium Platform (EHR/EMR), ensuring relevant and engaging learning experiences.

Facilitate Engaging Training Sessions: Conducted diverse training sessions, workshops, and presentations to facilitate effective knowledge transfer and enhance user competency with the Oracle Health Millennium Platform.

Collaborated with Cross-Functional Teams: Partnered with cross-functional teams to deliver integrated training solutions and support, ensuring a cohesive approach to client education and platform adoption.

Provide Personalized Support: Offer detailed one-on-one support to client IT staff, both in-person and virtually, to facilitate successful platform implementation and address individual learning needs and technical issues.

The Kirkland Group, Ridgeland, MS Oct. 2022 - Jan. 2023

Educational Consultant (Contract)

Designed and implemented curriculum to support student learning through data-driven strategies and instructional development.

Provided data analysis and insights to guide instructional improvements and enhance school-wide professional development initiatives.

Collaborated with educators and administrators to design and implement data-driven curricula that support instructional development and improve student achievement.

Provided comprehensive data analysis to guide educational strategy and informed professional development initiatives.

Conducted needs assessments to develop and deliver professional development programs, incorporating project management principles to monitor progress and measure effectiveness.

Partnered with various stakeholders to ensure training programs met organizational goals and aligned with industry best practices.

Mississippi Schools for the Blind & Deaf- Jackson, MS Aug. 2021 – Oct. 2022

Science Instructor/ Project Manager

Scope Definition: Established a clear "backlog" of learning objectives and standards for each lesson or unit. These acted as my deliverables, with each objective broken down into manageable tasks for my students.

Iteration Planning: Planned my lessons and units in short, iterative cycles. Each week or month represented a sprint, where I set clear goals and timelines for content coverage, assessments, and activities, adapting as needed to meet evolving classroom dynamics.

Resource Allocation: Ensured that the right resources (textbooks, lab equipment, and digital tools) were available and appropriately allocated to maximize learning outcomes.

Stakeholder Engagement: Maintained constant communication with "stakeholders" (students, parents, administrators) through regular check-ins, updates, and feedback loops.

Risk Management: Identified risks such as students falling behind, resource shortages, or schedule changes. I refined the backlog as necessary, adjusting lesson plans or strategies in real-time to address challenges.

Task Delegation: Empowered students to self-organize and complete tasks, during group projects or lab sessions

Performance Monitoring: Conducted regular, informal check-ins with students to assess their progress and provide support.

Continuous Improvement: Reviewed outcomes with students, providing feedback and reflecting on what worked and what could be improved, at the end of each lesson or project

Conducted Needs Assessments: Assessed students' prior knowledge and learning needs through pre-assessments and observations, tailoring instruction to address gaps and build on existing knowledge.

Defined Learning Objectives: Established clear, measurable learning outcomes for lessons and units, aligning with students' educational goals and ensuring focused instruction.

Implemented Diverse Instructional Strategies: Utilized a range of teaching methods, including hands-on lab activities, visual aids, and group discussions, to accommodate different learning styles and enhance engagement.

Applied Active Learning Techniques: Integrated simulations, role-playing, and interactive experiments to create engaging, practical learning experiences that encourage active participation.

Provided Ongoing Feedback and Encouraged Reflection: Delivered regular feedback on assignments and assessments, facilitating reflective practices to help students refine their learning strategies and improve understanding.

Adapted Instructional Plans: Adjusted lesson plans based on student feedback and performance, ensuring content remained relevant and effective in meeting learners' evolving needs.

Utilized Varied Assessment Methods: Employed quizzes, labs, and projects to evaluate student understanding and adapt instruction, aligning with best practices in formative and summative assessment.

Fostered Collaborative Learning: Encouraged group projects and peer discussions to promote social learning and enhance the educational experience through collaborative knowledge-sharing.

Hinds County Public Schools- Terry, MS Aug. 2017– May 2021

Science Instructor/ Project Manager

Western Governors University- Salt Lake City, UT Apr. 2015– Dec. 2017

Evaluator/Assessment Specialist

Leveraged expertise in instructional design to develop and refine course assessments, ensuring alignment with curriculum goals and pedagogical best practices.

Applied instructional design principles to review and evaluate course assessment submissions, using established rubrics and criteria to ensure consistency and accuracy.

Provided constructive, timely feedback on student performance, utilizing instructional design strategies to enhance learning outcomes and support student growth.

Ensured that all assessments are strategically aligned with course objectives and learning outcomes, applying instructional design frameworks to reinforce educational goals.

Maintained detailed and accurate records of assessment results, utilizing instructional design documentation practices to support data-driven decision-making.

Jackson Public Schools- Jackson, MS Aug. 2014 – Dec. 2015

Science Instructor/ Project Manager

Vicksburg Warren School District- Vicksburg, MS July 2012 – May 2014

District Science Curriculum Coordinator

Stakeholder Collaboration: I worked closely with HR partners, department leaders, and subject-matter experts to ensure the curriculum met the needs of the district.

LMS Content Management: I managed teacher training and professional development content within the Learning Management System (LMS), ensuring materials were accessible and up to date.

Instructional Design: Applied instructional design theory to create engaging learning experiences involved using techniques such as simulations, role-playing, and lectures.

Collaborating on Curriculum Development: Collaborated with educators and content experts to develop high-quality curriculum materials.

Content Quality Assurance: Throughout the project lifecycle, I continuously monitored the content’s quality, making adjustments as needed to ensure the curriculum met the district’s standards.

EDUCATION & CERTIFICATIONS

Western Governors University

Master of Arts- Life Science Education

Delta State University

Bachelor of Science in Education- Biology Secondary Education

University of Southern Florida

Certificate- Diversity, Equity, & Inclusion in the Workplace

Google (Coursera)

Pursuing Project Management Certification

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