Customer Service Production Equipment

RONALD W. KALKHORST

**** ********* ** ********, ** 80260 ******.*********@*****.*** Cell: 720-***-**** Talented Professional with over 20 years of experience in varied fields is eager to assume accountability in a position utilizing acquired skills and abilities to produce quality, profitable results for the company. SUMMARY OF QUALIFICATIONS

Proficient with complex tools, cables, meters, safety, lab test and production equipment, vehicles & forklifts

Experienced in pharmaceutical, medical devices, transportation/logistics and analog and digital broadband environments

Adept at customer service operations, quick response time, documentation and reporting procedures for QC

Clear communication skills both verbal and written concerning procedures and documentation

Demonstrated creative problem solving in technical analysis and customer service protocol

Accomplished at working under pressure and meeting deadlines in a very busy environment

Established excellent rapport with customer relations concerning follow-up on installation and service calls COMPUTER SKILLS: Microsoft Windows XP Home Edition, Microsoft Word, Windows 7, Outlook Express, Adobe 6.0, Excel, Primo PDF, Windows media player, Internet Explorer, Printer, Keyboard, Mouse. Website Design and publish PROFESSIONAL EXPERIENCE

PRODUCTION OPERATOR II, (Advanced Ceramic Materials) COORS TEK, Golden, CO November 2018 to July 2020

Responsible for performing processes relating to the manufacture of technical ceramics and/or metals following work order specifications.

Work within a team environment to meet departmental goals. Maintains work area cleanliness.

Operate multiple basic production machines and/or a single complex, technical production equipment to manufacture parts in compliance with work order instructions; makes machine adjustments and contacts appropriate person when needed

Inspects parts to determine if product meets quality/ customer specifications and takes appropriate action concerning parts that are not to customer/quality standards

Transfers parts to next process via computer software

Loads, unloads and stacks product; transports product via hand-truck, forklift, crane, or hoist

Cleans work area, machines, tools and equipment

Trains incoming operators on all times in areas where mandatory processes and procedures

Wear required personal protective equipment at

TECHNICIAN, TAK Communications / COMCAST (Broadband), Aurora, CO September 2017 to December 2017

Responded quickly to assigned Service Calls; follow up with customers request and close out trouble tickets on tech net android device

Check integrity of the signal level and trouble shoot the over all performance of the signal level

Installed multiple dwelling units (MDU) to customer premise

Install and attached coax cable to exterior and interior structures

Route drop and aerial cable from outside to inside of SDU, install and secure the proper tags and/or labels at pedestal and aerial drops

Connect cable to pedestal/connect and disconnect service at tap and terminate the port

Install customer premise equipment (CPE), digital video recorders (DVR), modems, and routers in homes

Mount hardware: splitters and configure/identify bounding hardware attached inside single dwelling units (SDU)

PPE: Hard hat, gloves, safety boots, boot covers for homes, safety vest

Mount wall-outlets using inside house coax cable and connectors: RG-6/RG-59

Operate tools: cable prep or striper tool used for connectors, crimping tool used for attaching connectors, removable screwdriver/Phillips used for multi-purpose tack, hammer commonly used for pole test, cutters used for cable, CW-716 ranch used for connectors, locknut ranch for securing and opening customer home premises/cable box for connection of outdoor cable, drill used for routing cable into home

Equipment: 20 ft. ladder including safety handing while walking and setting-up ladder for aerial drops, harness and safety strap

Test equipment: volt ohm meter (VOM) used for testing current, resistance and continuity, meter for detecting a signal levels at tap, modem and router, MCVT-1 voltage tester used for detecting voltage, butt-set or test set used for detecting dial tone and coax explorer tester used for identification for coax cable outlets

Operate vehicle using the method for circle of safety, drive in drive out, no texting while driving trained in parking in and out of spaces, backing into spaces and pulling out, properly placing cones in front of vehicle, secure vehicle when parked

Assist Dispatch in pushing trough premises home test (PHT) too Comcast from (work order entries) ASSEMBLER 1, MEDTRONIC (Medical Innovation), Boulder, CO (formally COVIDEN) May 2017 to August 2017

Assembled PI (Precision Instruments called: Electrosurgical devices/LigaSure developed in the clean room on the Maryland line where products are assembled through various process stages to completion

5s (Inspection) cleaning process of work area follow procedures and guidelines for each step completed at beginning and end of shift

Required to meet regulatory requirements and complete housekeeping task

Equipment: Ultrasonic weld station, Auto pin weld station, Rotation wheel station, Crimp station, Automated crimp station and AFT

(Automated Functional Tester)

PPE (Personal Protective Equipment) includes hair net, smock, safety glasses, shoe coveralls, latex gloves and mask (only required for air born virus)

Responsible for following exiting procedures

Adhere to strict guidelines concerning (SOP) standard operating procedures and GMPs good manufacturing practices COURIER / DRIVER DHL- GATEWAY OVERNIGHT, Denver –DIA, CO February 2017 to April 2017

Obtained Airport Security Badge- DIA

Equipment Operated: DHL vehicle/van and handheld scanner, pellet jack

Issued DHL uniform required

Remove packages from moving conveyor belt and place packages/letters into a tote and onto a pellet

Scanned packages/letters under load section of scanner and load packages/letters into van according to zip code sequence

Log-into scanner and indicate time and mileage leaving/return to DHL facility from selected route: DE3J

Deliver packages/letters indicating time of first delivery, pick-up special delivery packages/letters from residence and business customers

Scan packages/letters to be delivered under unload section of scanner

Deliver packages/letters according to special instructions from customer

Packages/letters were scanned under the load section of scanner and packages/letters were loaded into van and returned to DHL facility at DIA for transportation

Scheduled pick-up times from residential and businesses were made during delivery times due to the volume of deliveries made daily PACKAGE HANDLER, FEDEX GROUND, Denver, CO December 2015 to January 20 17

Load & unload trailers

Sort Packages from slid and place packages onto designated belts in route too package cars

Pick-off packages from towers 1 and 2.

Separate packages according to designated numbers associated with zip codes to be routed onto belts destined to package car drivers/load

Preload packages onto the Van Line. Scan packages to be loaded into FedEx Package cars according to loading sequence

Remove IC’s from IC belt and place IC’s onto designated carts to be transferred to package car lines ROUT DRIVER, M&M VENDING, Denver, CO December 2008 to February 2012

Operate motor vehicle, Stock & Supply vending machines at various locations RETAIL SALES & OPERATIONS, SUPER SECONDS, Thornton, CO October 2002 to December 2008 Family owned second hand store closed due to owners (Mother’s) illness. Worked full and part time as needed. TECHNICIAN 2 PHARMACEUTICAL, GENEVA PHARMACEUTICAL’S INC, Broomfield, CO June 2001 to October 2002

(Formerly Geneva Pharmaceutical, Inc.) http://www.sandoz.com/about_us/Sandoz_history.shtml

Prepare batches and process products using all Comminuting and Blending equipment; Mill and blend products (Raw materials) Equipment used PPE: Personal-Protective-Equipment and Respirator

Perform multiple process tasks simultaneously in order to most efficiently drive product through production Strict adherence to SOP's (Standard Operating Procedure) & cGMPs (Current Good Manufacturing Practices)

Maintain strict adherence to pharmaceutical clean room protocol and procedures including daily verification of work performed on assigned (bills of material labels) or batch process information forms

Perform product testing: LOD (Loss On Dry) and Sieve test as required for listed and controlled substances

Maintenance of process rooms to FDA specifications, using only approved cleaning agents and solvents

Maintain log-out/tag-out procedures when performing product or equipment maintenance problems

Certified: Geneva pharmaceuticals operators license for; Forklift (sit down) and Narrow Aisle Lift

Placed product containers onto platform-balance to be weighed than transfer containers onto pallets, operated electric pallet jack and forklift: Transporting products to staging area and store pallets onto floor or into designated bins

General knowledge of ISO (International Standards) and FDA (Federal Drug Administration) audits RETAIL SALES & OPERATIONS, SUPER SECONDS, Thornton, CO September 2000 to June 2001

Receive in merchandise on consignment based on qualifications and condition of items. Assist the customer regarding consignment procedures, Ring-up sales at cash register, Set-up store displays according to seasonal holidays, Mark-down items in stock based on alphabetical letter used for listing items in on consignment for time limits, clean store after business hours.

BROADBAND INSTALLER, AT&T BROADBAND SERVICES, Denver, CO March 2000 to September 2000

Responded quickly to assigned Service Calls; follow up with customer and close out trouble tickets

Installed and routed aerial and ground drops from tap to SDU (single-dwelling-unit)

Installed Multiple Dwelling Units (MDU) Lock Box Operation, connect CPE: Analog and Digital

Installed traps and drop hangers at mid span, drop hardware used at pedestal and SDU, attached cable to exterior and interior structures, disconnect the service at tap/pedestal/lockbox, route drop cable from outside to inside of SDU, install and secure the proper tag and/or label, installed phone cable and outlet and mount wall plate and connect drop cable to wall plate and configure / identify bonding hardware

Test equipment and tools: Volt Ohm Meter (VOM), Signal Leakage Detector, Splicing Tool and Test Set ON CALL AIR DRIVER, UNITED PARCEL SERVICE, Denver, CO June 1991 to February 2000

Set-up vehicle, plan and mange route, map out stops and follow safety procedures in operating vehicle.

Delivered and picked-up ground and special service packages from business and residential customers

Operated motorized vehicles: SUV van, package car and bulk van for delivery and pick-up operations

Performed duties in various elements of weather conditions

Maintained daily vehicle maintenance log and incident reports, ensured vehicle was in working condition

Performed routine vehicle maintenance checking of gasoline, oil fluids, tire pressure and brakes

Operate equipment: Handheld scanning device DIAD-board: Digital-Input-Analog-Data; retrieve data for customer profile, customer service for accurate deliveries and pick-up’s. Develop and maintained excellent customer skills

Hub operation MS2-sorter; Sort packages according to zip codes from a high-volume slide, place packages onto color coded conveyor belts that feed parcels to outbound trailers for packages to be loaded

Hub operation Load and un-load packages for outbound and inbound trailers according to zip codes, operate pallet jack MATERIAL AUDIT ANALYST, MARTIN MARIETTA ASTRONAUTIC GROUP, Waterton, CO February 1989 to January 1990

(Formerly Martin Marietta Astronautics)

Validated Quality Control labels of IFAS stamps on all material and maintain stock and supply records

Provided inventory reports and cycle count raw material on inventory count sheets and data support ASSEMBLER 1 / THIN FILM WAFER FAB OPERATOR 1 February 1981 to December 1986 STORAGE TECHNOLOGY, Louisville, CO

Acquired by Sun Microsystems Inc., Storage Technology Corporation engages in the design, manufacture, sale, and maintenance of data storage hardware and software, as well as the provision of supporting services worldwide. The company operates in two segments, Storage Products and Storage Services.

Thin Film Deposition Technology: Developed and processed Thin Film Heads (Wafer Fabrication Mythology)

Operate and monitor vacuum systems for etching, depositing and sputtering target for substrates

Experienced in product test and development activities, Quality Assurance Inspections of masks developed in The photo lab imaging & Quality Assurance Inspections of wafers developed with devices or computer heads Built onto titanium (pucks)

Solvents and hazardous materials used in the process were Alcohol and Methane equipment for spinning Subtracts to be cleaned, Usage of variety of Acids: Hydrochloric, Hydrofluoric & Cyanide gas for etching subtracts

Equipment: Ion Mill for etching with ion beam, Varian, for ion beam sputtering targets & Lybolt Hercules for Ion assisted deposition of materials for under-layer and passivation

Daily use of microscopes, nanoscope and LR-probes used in measurements of products in spec. with tolerant range

Experience in the process of tooling/cleaning vacuum systems equipment

Experience in Slider Fabrication process; Slice and cut thin-film heads with precision equipment, grind down And polish the devices to be mounted

Personal Protective Equipment: Clean room gloves, Boot covers and Full face mask for preventing Contamination and Respirator (Class-100/Clean-Room Environment)

Max Specialist 1 - (Stockroom /Warehouse) Pulled selected orders and supplies for delivery to manufacturing production Floor. Equipment Operated – Sit-down forklift for pulling down stock including quantities for orders. Operate cherry-picker for pulling down stock from higher rack-bins and store materials in staging distribution area. Cycle count warehouse stock materials quarterly and input data quantity to match margin range. EDUCATION AND TRAINING

Front Range Community College, Westminster, CO, Undergraduate Studies / Science & Electronics, Red Rocks Community College, Lakewood, CO, Undergraduate Studies / Computer Information Systems North High School Graduate, Denver, CO Certificates: AT&T / Installer, Pole Climbing & Customer Service Training, Time Management/ Delegation, Safety Training, DPF Safety Briefing (Small ICBM), Hazardous Communication (Den), ESD Hardware Handling (Den), Material Handling (Den), Mission Success (Den), Clean Room Control DIS (Den) and UPS / the Denver Hub Employee of the Month, Certifications approved completed courses taken in Compliance/Wire: An Electronic System designed for delivery and documentation of required training in providing full compliance with 21CFR Part 2 requirements in Good Manufacturing Procedures (GMPs) as specified in CER820 (Quality Systems Regulations)

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