Customer Service Representative

Ashley (Ashwini) Ramjas

Orlando, FL

Phone: 646-***-****

Email: ***********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

PROFILE:

Highly motivated professional with over 20 years’ experience in Customer Service. Excellent written and verbal communication skills. Able to work well with diverse demographics. Reliable, quick learner, flexible and a problem solver.

SUMMARY OF QUALIFICATIONS:

Proficient in the English language, excellent time management, courteous demeanor, excellent customer service, proficient in Microsoft Office Suites, decision making, team player, dependable and enthusiastic.

PROFESSIONAL EXPERIENCES:

Answer 50 plus inbound telephone calls and respond to hundreds of e-mail daily regarding existing accounts, as well as, potential new accounts;

Respond to questions and concerns regarding services, and escalate calls appropriately;

Consult with customers to evaluate needs and determine best options;

Upgrade service and offer additional service packages or options;

Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns;

Resolved hundreds of inquiries in any given week and consistently met performance benchmarks in all areas, exercising speed and accuracy.

Employment History:

2003-Present – V-Island Cuisine – Mobile Food Vendor, Customer Service– Orlando FL

2002-2022 - Stewart Title Insurance Co. – Customer Service, Closing Coordinator, Title Processor – NYC & Cloral Springs, FL

1999-2002 – Home Partners Title Co. – Customer Service, Title Processor, Closer

Education:

William Howard Taft High School, Bronx, NY

High School Diploma

Blake Business Institute, New York, NY

Business Management Certificate

Florida Notary Public

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