Customer Service, Data Entry, Office Clerk, Bilingual (Spanish)
Resume:
Lorena Casillas
Pomona, CA 91768
****************@*****.***
SKILLS
●Computer skills Quick learner
●Strategic planning and scheduling skills Detail-oriented
●Time-management skills Customer Service
●Verbal and written communication skills Basic office skills
●Bilingual read write and speak english/spanish
EXPERIENCE
Fernando R. Ledesma High School, El Monte, CA - Office Clerk II
October 1993 - PRESENT
●Make and receive telephone calls/emails, take messages, route calls.
●Maintain school records and files.
●Assist in enrolling new students, withdrawing students, and updating student information.
●Direct substitute teachers to appropriate classrooms and provide necessary information.
●Assist counselors with setting up appointments, sending emails, making phone calls, creating several different types of lists, creating docs and excel spreadsheets, and etc...
●Assist during testing.
●Monitor student break times.
●Help parents with paper work, enrolling or withdrawing their children, help translate verbally and on paper.
●Assist students.
●Create a variety of excel and word documents.
●Assist with Attendance.
●Keep a great communication relationship with other staff members on site and from other schools and districts.
Shirpser Elementary School, El Monte, CA - Class room assistant-Temp
September 1994 - December 1994
●Helped plan activities for the children.
●Helped maintain individual records for each student.
●Helped students learn and practice school material.
●Recess monitor.
●Served meals.
Montgomery Wards - Telemarketer-Temp
January 1995 - June 1995
●Spoke to potential customers on the phone and sold products.
●Explained the benefits or advantages of their services and obtaining payment information if necessary.
●Helped customers solve any problems or questions they had.
●Bilingual.
EDUCATION
Arroyo High School, El Monte, CA - High School Diploma
September 1990 - June 1992
Contact this candidate