Data Entry Customer Relations
Resume:
London Stacy
Customer Relations Specialist
Hurst, TX 76053
************@*****.***
Seeking to establish and continue a long term relationship with a company where my experience and work ethics will be utilized for growth and advancement opportunities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Lead
Columbian Logistics-Grand Rapids, MI
February 2024 to Present
• Answer and direct phone calls
• Communicate clearly with other facilities
• Manage email flow
• Manage appointment schedule- manage inbound loads, verify appointments for proper delivery address and products
• Coordinate trailer offloads so product is received in a timely fashion to meet deadlines
• Check in and out over the road drivers and shuttle drivers, verify paperwork is accurate
• Receive and ship loads at the customers direction
• Reject trailers
• Dispatch carriers
• Data entry
• complete switch list
• Seal trailers
• Complete bill of lading’s (BOL) for outbound material
• Process receipts
• Respond to customer inquiries
• Proactively provide information to customers when issues occur
• Process, sort and distribute inbound and outbound paperwork
• Create orders and spreadsheets
• Keep proper record of process over the road shipments
• Photocopy, scan, file and or fax documents
• Knowledge of applicable software: Maves, SAP, Yardview, AX, Excel, Word
• Assist forklift operator by making labels, re22’s, and getting scan numbers
• Complete receipt processing
• Follow up with late appointments and problem solve
• Prepare for audits
• Move small boxed materials delivered by a LTL carrier, that do not require a dock door, inside the gated area.
• Check materials and labels if they do not match the BOL’s
• Scrap reports
• Trouble shoot product issues, inventory discrepancies and computer issues
• General office cleaning of desk, refrigerator, organizing paper placement in office
• Handle miscellaneous issues as they occur
• Follow all safety and security procedures
• Morale booster and team player
Reimbursement Specialist
Caremetx-Dallas, TX
November 2020 to February 2024
• Acts as single point of contact and voice for all providers and patients. Works as a patient advocate and always demonstrates compassion
• Serves as a patient advocate and enhances the caller/contact experience
• Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services
• Manages case load depending on the parameters of the program
• Collects and review all patient information, to the degree authorized by the SOP of the program
• Validates completeness of all required information and provides assistance to provider and/or patient
• Provide guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
• Determines patient’s eligibility and conducts patient enrollment activities (example patient assistance programs and copay assistance)
• Performs reimbursement related activities such as benefit investigations, prior authorizations, appeals, etc.
• Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
• Maintain frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff
• Provides reimbursement information to providers and/or patients
• Reports all Adverse Events (AE) disclosedin alignment with training and Standard Operational Procedures (SOP)
• Coordinate with inter-departmental associates as necessary
• Work on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action
• Typically receives little instruction on day-to-day work, general instructions on new assignments
• Extensive knowledge of HIPAA regulations and follows all company policies
• Perform related duties as assigned
HR Generalist
Country Fresh-Grand Rapids, MI
September 2021 to October 2022
• Recruiting and staffing logistics
• Organizational and space planning
• Performance management and improvement systems
• Organization development
• Regulatory compliance and reporting
• Employee orientation, development, and training
• Policy development and documentation
• Employee relationship management
• Committee facilitation
• Company-employee communication
• Compensation and benefits administration
• Employee safety, welfare, and wellness education Administrative Assistant/Receptionist
USAPD-Dallas, TX
March 2021 to October 2021
• Arranging meetings,
• Scheduling appointments/interviews
• Keeping the office calendar,
• Answering Multi telephones and editing correspondence
• Assist with Recruiting
• Assist HR with Onboarding process
• Work closely with Operation/Account Managers with daily duties
• Security Dispatch
• Handle all scheduling Task (editing account information)
• Assist with Payroll and Data Entry
Disbursement Coordinator
WorkWay Temp Agency-Irving, TX
March 2020 to June 2020
Responsibilities:
• Direct cash management operations to include daily cash administration, management of current accounts and bank relations
• Ensure timely records of cash application and disbursements
• Monitor transactions to ensure bank account balances are correct and investigate any unusual items
• Receive incoming wire transfers and process outgoing wire transfers
• Prepare daily deposit
• Responsible for arranging payment for incidental branch expenses
• Gather necessary authorizations and disburse completion escrows
• Support the Construction Disbursement Department to review, process, and disburse construction draws
• File and maintain all recordings
• Maintain paperwork incoming and outgoing shipments Escrow Assistant
First American Title & Trust Company-Kentwood, MI
February 2019 to March 2020
· Review and prepare estimated closing disclosures (CD).
· Ensuring that title issues are resolved and files are properly balanced prior to closing
· Responding in a timely, professional and courteous manner to any customer inquiries
· Preparing and submitting closed loan package and disbursement documentation, recording package, final policy package to the appropriate internal department Office Secretary
All Service Messaging Center-Kentwood, MI
September 2018 to February 2019
message center activities such as taking and relaying messages to staff via email, text, pager, voice or paper, also help with inbound or outbound scriptedmarketing campaigns, helped develop new customers or keep existing ones.I set or confirm appointments, deliver important information about new products or sales events. Provide with short notice administrative needs such as covering companies phones so they can have that important staff meetings. Store Manager
Universal Wireless-Grand Rapids, MI
March 2018 to February 2019
• You understand and stay current with the latest technologies that connect customers to the people, places and things that matter most.
• Responsible for recruiting, training, developing and communicating with staff as well as assessing on a regular basis
• Assigns daily/monthly goals and monitors progress
• Manages store functions such as sales/deposits, timekeeping and payroll
• Generate business account leads and sales by asking qualifying questions
• Stay up to date on all product information and merchandise promotions
• Manages inventory counts, receiving of inventory, and re-stocking of merchandise
• Conducts floor moves, merchandising, display maintenance and store housekeeping
• Create and distribute flyers to generate sales
Command Center Operator
MidState Security-Wyoming, MI
January 2017 to September 2018
Dispatching for Burglary and Fire alarms
Answer multi-line phone transfer to necessary departments Utilize payment system for court Services
Filing of classified documents
Program information into BOLD GENIUS/MANITOU systems Assist w/ training of new employees
Program key cards for multiple corporations nationwide & local also, work with service department for Emergency issues
*Special Task Leader
Customer Relations Specialist/ Mentor
Teleperformance-Grand Rapids, MI
September 2015 to May 2017
Responsible for all customer inquiries
● Provide excellent customer service
● Troubleshoot equipment and system problems
● Solve to resolve issues on first call
● Appropriately communicate with upset customers to resolve their inquiries
● Thrive as a team player
● Exercise retention efforts when appropriate
● Identify customers who are comparison shopping and inquiring about contract terms assisting the customer with the correct price plan
Education
Bachelor's
Ferris State University - Big Rapids, MI
2014 to 2016
High school diploma in General ED
Godfrey-Lee - Grand Rapids, MI
August 2005 to May 2009
Skills
• Group Facilitation, Programming, Great Customer Service skills, Highly Trained for Special task (5 years)
• Sales
• Scheduling
• Training
• Management
• Inventory
• Microsoft Excel
• Cash Handling
• Team Building
• Merchandising
• Word
• Escrow
• Recruiting
• Store Management Experience
• Office Management
• Employee Orientation
• Research
• Salesforce
• Front desk
• Analysis skills
• Medical Coding
• HIPAA
• Medical Office Experience
• Insurance Verification
• Software Troubleshooting
• Quality assurance
• Transcription
• Typing
• Contracts
• Payroll
• Human resources
• Human Resources Management
• Relationship Management
• Medical Billing
• Talent Acquisition
• Sales
• Customer service
• Relationship management
• Recruiting
• Interviewing
• Cash handling
• Data analysis skills
• Human resources
• Typing
• Quality assurance
• Payroll
• Cash register
• Medical coding
• Front desk
• Office management
• Mentoring
• Marketing
• Salesforce
• Talent acquisition
• Leadership
• Communication skills
• Cold calling
• Analysis skills
• Training & development
• Supervising experience
• Store management
• Accounting
• CRM software
• HIPAA
• Accounts receivable
• Clerical experience
• Medical records
• Escrow
• English
• Writing skills
• Budgeting
• Performance management
• Employee orientation
• Time management
• Research
• FMLA
• Medical office management
• Information management
• Clerical experience
• Filing
Certifications and Licenses
OSHA 30
July 2015 to Present
Driver's License
Additional Information
Communication/Customer Service
● Flexible
● Energetic
● Dependable
● Highly Motivated
● Ability to adapt quickly to a changing environment
● Leader
Contact this candidate