Medical Records Account Coordinator
Resume:
NATHALIE
RUSSELL
************@*****.***
Richmond Hill, GA 31324
Experienced Account Coordinator, Clinical Administrative Coordinator, Medical Records Technician with self-discipline and passion for customer service, healthcare, and technology. Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in Software and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.
PROFESSIONAL SUMMARY
LEVEL TOUCH, LLC - Account Coordinator
06/2021 - 06/2024
Coastal Autism Therapy Center - Clinical Administrative Coordinator 11/2020 - 02/2021
Tuttle Army Health Clinic - Medical Records Technician - Outpatient Records
08/2018 - 11/2020
WORK HISTORY
Responsible for the management of over 1700+ accounts provisioning, modification, and maintenance processes of MHS GENESIS (EHR)
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Manage the scheduling of instructor-led training (ILT), assigns required Computer Based Trainings (CBT), and manage the local MTF Health Informatics (HI) training staff in conjunction with the local government POC
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Assist in the organization, planning, and implementation of training events targeted at enhancing end user understanding and functionality of MHS GENESIS (EHR).
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• Schedule ABA therapy sessions
• Coordinate collection, summarization, and analysis of data Submit daily, weekly, and monthly summary for each ABA client and staff
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• Assist in developing periodic monitoring progress notes
• Maintain clients and staff schedules
Prepare schedule reports, supervision reports and staff availability reports
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Supervise, schedule, train and organize workloads for all personnel and volunteers
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• Coordinate and maintain clients and staff records
• Maintain current authorizations for clients
Ensure all clients' and staff's onboarding documentations are up to date
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• Complete all intake documentation
• Assist in medical billing
Work directly with insurance company and client to ensure claims are processed.
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SKILLS
• DoD Experience
• Employee Evaluation
• Medical Records
• Office Administration
• Microsoft Office
• Customer Service
• Bilingual (French)
• EHR Systems
• Training & Development
• Organizational Skills
• HIPAA
• Leadership Experience
• Microsoft Excel
• Time Management
• Administrative Experience
• EMR/EHR Systems
• Medical Scheduling
• Clerical experience
• Typing
• Insurance Verification
• Human resources
• Microsoft PowerPoint
• Office manager experience
• Microsoft Outlook
• Microsoft Word
• Office experience
• Management
• Supervising experience
Capella University
Minneapolis, MN • 07/2020
Master's in Health Administration
University of Arizona Global
EDUCATION
Campus (Formerly Ashford
University)
06/2010
Bachelor's in Social Science
Beaufort Naval Hospital - Clinical Information Systems Trainer 12/2017 - 07/2018
Bayne-Jones Army Community Hospital - Medical Records Technician
- Admission and Disposition
12/2016 - 05/2017
Receive and review all incoming correspondence from civilian, military and Department of Veteran Affairs (VA) hospitals, Attorney's, Social Security Administration, private physicians, insurance companies, individual requests, and medical statements
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• Sort and deliver mail to the proper office
• Process requests for x-rays, medical and dental records Verify requester's eligibility to receive privileged medical information
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Ensure strict compliance with regulations and policies concerning release of confidential information
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Establish and maintain custody of outpatient medical records in accordance with AR 40-66 and DODI 6040-43
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Provide information and answer a wide variety of technical questions about medical records without compromising confidentiality of patients, in accordance with the Privacy Act and the Health Information Portability and Accountability Act of 1996 (HIPAA).
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Provide formal and informal on the job training, classroom training, virtual training, computer based training and over the shoulder training, to support users requiring assistance in implementing, using, and integrating the AHLTA, Composite Health Care System
(CHCS), Joint Legacy Viewer (JLV)/ Health Information Portal (HIP), HealthCare Artifact Imaging Solution (HAIMS), MiCare (Secure Messaging Portal), Essentris, and other clinical applications for the military medical community business process
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Maintain records of training activities including training needs assessments, training attendance records, OJT records and student critiques
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Communicate effectively across the training team and with various stakeholders
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Collect, organize, and evaluate clinical, functional and training metrics and submit reports as required
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Manage instruction, develop presentations, prepare training aids, and provide over the shoulder support when not conducting formal training.
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Receive patients being admitted to the medical treatment facility on a direct, transfer, absent- sick, or a carded-for-record only status
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Answer personal inquiries based on knowledge of the assigned function, exercising tact in dealing with patients
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Check eligibility for care and determine proper MEPRS classification of patient being admitted and or seeking emergency care treatment
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• Maintain and monitor patient appointment
Coordinate and schedule appropriate patient appointments manually and/or in CHCS with other clinics or specialties
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Conduct wards rounds to physically account for patients and process discharges of all patients from the hospital
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Obtain necessary administrative information from patient, next-of-kin, unit, civilian treatment facility, or other official records to insure accurate preparation of admission & discharge data for
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Bayne-Jones Army Community Hospital - Medical Record Technician - Outpatient Records
11/2015 - 12/2016
Child Youth and School Services - Supervisory Program Specialist 04/2013 - 11/2015
input.
Receive and review all incoming correspondence from civilian, military and Department of Veteran Affairs (VA) hospitals, Attorney's, Social Security Administration, private physicians, insurance companies, individual requests, and medical statements
•
• Sort and deliver mail to the proper office
• Process requests for x-rays, medical and dental records Verify requester's eligibility to receive privileged medical information
•
Ensure strict compliance with regulations and policies concerning release of confidential information
•
Establish and maintain custody of outpatient medical records in accordance with AR 40-66 and DODI 6040-43
•
Provide information and answer a wide variety of technical questions about medical records without compromising confidentiality of patients, in accordance with the Privacy Act and the Health Information Portability and Accountability Act of 1996 (HIPAA).
•
Serve as a member of the Installation Child and Youth Evaluation Team (ICYET) with primary responsibility for training and programming regulatory requirements and CYS baseline standards
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Assist in maintaining DoD certification and assist in achieving and retaining national accreditation or Army equivalent and maintaining accreditation/Army equivalent standards
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• Perform other duties as assigned
Assist Director with requests for recruitments utilizing Army CYS Standard Position Descriptions
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Supervise and evaluate employees based on established performance standards as required
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• Ensure timely submission of personnel actions
• Provides training for employees as required
• Act as Director in Director's absence up to 20% of the time Work in additional CYS facilities for the purposes of providing management oversight for evening or weekend openings such as a Child Development Center Supervisory Program Specialist acting as the director of the Youth Center on a Saturday
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• Prepare work schedules to meet ratio and group size requirements Monitor and analyze adult/participant ratio sheets to ensure proper staffing
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• Ensures children/youth are appropriately always supervised. French
Native or Bilingual
English
Native or Bilingual
LANGUAGES
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