Senior Technical Active Directory

ADRIAN BOND

Senior Technical Analyst

469-***-**** **********@*****.*** www.linkedin.com/in/adrian-b-a5546858

ITIL Certified (2023)

Summary

A motivated, well-experienced Senior Technical Analyst with exceptional attention to detail who has over 20 years of high level support in enterprise IT. Extensive knowledge/experience ranges from supporting physical systems to virtual hardware as well as consistently securing a major enterprise management system with domains and trusts, group policies, user/computer security-access. Skilled in, but not limited to, supporting Directory Services (Active Directory), DNS (Microsoft & other 3rd party software), Splunk, Trellix (aka McAfee-Solidcore), CA Privileged Access Management), Archer (Disaster Recovery), Group Policy

EXPERIENCE

FedEx (Apr 2018- Pres)

SENIOR TECHNICAL ANALYST

Manage global security access to and around ALL aspects of Enterprise Directory Services Active Directory team supported applications (Active Directory, DNS, GPM, ADUC, ADDS, LDAP, and other domain security/monitoring related systems)

Answer/address submitted requests for updates or changes in Active Directory and/or other domain security related application systems)

Build, develop, and configure virtual servers into domain controllers in VE Center while maintaining financial awareness of carbon footprint in co-locations

Initiate and lead large scale projects designed to improve system functionality or enhance security for the global enterprise

Enhance global domain security by applying monthly security patches and performing quarterly domain password (KRBTGT) resets

Remediate network and domain risks vulnerabilities via pen test items discovered with security assessments

Technical writer: develop and document processes for application systems and establish standard operating procedures (SOP)

Test and validate application upgrades and ensure executive knowledge via change management submitted requests in Service Now system

Collaborate with teams to implement new security initiatives for enterprise growth and change development

Automate any available support alerts or monitoring into reports

Provide Enterprise On call support (24x7-team rotation)

Signature Consultants LLC (Aug 2016- Jan 2018)

SYSTEMS ANALYST

Investigated and resolved errors in UNIX based platforms for Bank of America

Assisted clients and internal banking customers with file transmission issues and/or concerns

Diagnosed, developed, and designed trading partner profiles, file path destinations, and other associated transmission configurations required for client file processing and reporting.

Trained to research/review/report data results for the bank's legacy platform (EDTUP) as well as their gui based platform (BA/ML Clear)

Answered and addressed numerous calls requesting assistance with file transmission results and/or errors

Recorded all incoming calls for assistance in self-enhanced Excel spreadsheet

Reviewed and resolved incoming emails to 24 hour support group

Provided hourly updates on system health checks

Reduced the number of negative customer experiences via improvement ideas for internal/client banking web portal.

Improved department responsiveness with ideas for improving current support roles and responsibilities.

NTT Data Inc (Aug 2015- Aug 2016)

DESKTOP ENGINEER

Proactive virtual system (VM) support for approximately 2000 customers (US & India) using Vm Ware (v5.5), Citrix Studio (v7.6), and Xen Apps systems.

Explicitly supported Xen Servers Hosting 6.5 (now 7.6)

High level experience with Citrix XenApp and XenDesktop environments

Proprietary application installation and within Citrix environment

Legacy application integration

Responsible for procuring company provided thin clients

Citrix licensing management experience

VM Ware SAN storage management experience

Familiar with support concerns for large enterprise

Experienced with ITIL policies

Utilized IIS to support web servers

Supported McAfee security based devices

Well experienced in Active Directory profile management

Common industry standard support of network protocols

Experienced with HIPAA security requirements and restrictions

Administer 3rd party application to deploy all packaged applications in Citrix to systems (virtual and physical).

Assisted with integration of legacy applications

Responsible for ticket distribution and resolution for all SLA levels.

Resolving vm connectivity, accessibility, and performance issues via a ticketing system.

Create and maintain standard base images for specified department desktop systems.

Build/rebuild, configure, customize, QA and deliver virtual system to new employees using VMware and Citrix. Image, configure, and deliver/setup workstations (physical desktops, laptops. or Wyse devices- for vm access).

Deploy, troubleshoot, and resolve various application related issues via SCCM

Utilized TCP protocols to support networked equipment

Setup, configure, deploy/deliver local and/or networked printers. Resolve printer related issues.

Setup and configure VOIP devices.

Create support documents and build team knowledge base for support referencing.

Configure and/or customize smart phones with secondary remote access tools.

Train customers how to utilize and access network resources.

Comtek (Feb 2015- Jul 2015)

IT Support Consultant

Provided second tier client based remote support to internal employees using Citrix and Xen App solutions.

Supported customers using company established support tool.

Specialized in resolving remote and/or silent application/system installs in a virtual (VM Ware) environment.

Resolved defective/failed scheduled updates pushed out by SCCM application delivery system for internal departments

Troubleshot and resolved issues that involved Active Directory support, Group Policy PC configuration problems. Investigated and corrected connectivity and performance related issues as well.

Alleviated 3rd party antivirus issues, ip conflict issues, and ensured network security for all supported employees on Windows 7 and 8 virtual and physical workstations.

Supported all Microsoft Office products. Actively supported Microsoft Exchange (2003/2008/2010) Corporate Mail servers.

Successfully led several team based projects involving application packaging, testing, and delivery. Created and supported email accounts.

Managed (physical and virtual) environments, workstations (laptops & desktops), smart phones, and tablets via ticketing system.

Maintained knowledge base with helpful and pertinent information usable by team.

Responsible for applying application updates and patches to a pre-defined group of systems.

D+H

Service Desk Professional (Nov 2013-Feb 2015)

Provided second tier, web-based remote support to external clients using MAC systems.

Supported cloud based customers via company established computing cloud system.

Developed and distributed application packages for internal departments via SCCM to supported clients

Specialized in financial application/system support for U.S. banks, credit unions, and other financial institutions.

Troubleshot and resolved firewall related issues.

Resolved Active Directory, Group Policy PC configuration problems.

Investigated and corrected MS Exchange email delivery and account issues

Administered IIS based programs on various web servers

Provided 3rd party antivirus support, resolved ip conflict issues, and ensured network security for all employees on Windows 7 and 8 workstations.

Improved support for all Microsoft Office products by establishing company as a Microsoft Certified Client

Developed and supported Microsoft Exchange (2003/2008/2010) Corporate Mail servers for locations as Exchange Mail administrator.

Created and supported email accounts.

Managed servers (physical and virtual), workstations (laptops & desktops), smart phones, and tablets.

Supported VOIP phone issues with/without vendor support.

Supported network and stand-alone printers.

Assisted 3rd party vendors by remotely supporting their applications.

Maintained knowledge base with helpful and pertinent information for team.

CONNEXIONS MEDICAL DIAGNOSTICS, LLC

CIO/Founder May 2012- May 2013

Created and owned.

Managed ALL aspects of business focusing primarily on supporting all levels of IT for company from supporting and optimizing desktops, laptops, tablets, smart phones and internet based phone systems to network ports, routers, switches, and servers (storage, application, and data).

Performed network cable pulls, switch and router configuration, and terminated network cable pulls.

Validated network activity.

Responsible for applying server updates to VMWare Windows 2008 based servers on a Linux platform.

Also provided proprietary software support to company by troubleshooting all errors with the software developers, applied approved updates, ensured security access for staff and newly acquired physicians.

Resolved network printer issues by diagnosing and repairing issues like ip conflicts, change of ip address (static or dhcp), and confirmation of access on all desktops and laptops.

BAYLOR HEALTH CARE SYSTEM,

PROGRAMMER SYSTEMS ANALYST II July 2007 – May 2012

Solely responsible for managing, updating and supporting approximately 12 critical department medical applications.

Managed the software licenses for the environment, ensured that licenses were reconciled during new equipment rollout process, and ensured licensing agreements are not violated.

Accomplished over 7 Years of IT experience as a Windows Server Systems Administrator on clinical applications and provided exceptional technical support.

Developed and supported clinical applications via developed Citrix Presentation server 4.0/ XenApp 4.5/5.0 (test and production).

Utilized Citrix Client Tools Administration of Citrix XenApp Farm.

Configured Citrix server policies.

Applied Load Management and networked printers in the Citrix Farm.

Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 4.5/5.0.

Citrix Xenapp Web Interface Administration Via IIS.

Experienced in administering IIS, Windows Terminal Server, Group Policy management and Active Directory environment.

In-depth knowledge in dealing with Windows Registry and File Systems.

Assisted with determining software reconciliation to prevent software audits and ensured that the software management process was being followed.

Also gained a greater understanding of server licensing models in relation to the terms and conditions of the contracts that govern purchased software usage.

Created documentation that helped track all managed and supported software licenses.

Managed, troubleshot, and updated 20-25 Windows based servers (physical and virtual) using Windows Server versions 2003-2008 and VMWare versions 7 &8.

Provided system and application security for supported department apps.

Participated in Enterprise downtimes to apply required Microsoft security patches and updates.

Established remote support for approximately 150-200 desktop and laptop systems.

Also provided ON-CALL support for 24x7 departments including on-site support and hardware repair if remote support wasn’t applicable.

Installed, configured, and trained end users on software use.

Created and published training and security documents for department staff and the corporate Help Desk staff for security and support purposes.

Established and developed exceptional rapport with vendors to ensure prompt responsiveness and notification of upcoming changes or updates.

Established great rapport with additional corporate IT support teams to gain better reaction times or responses if/when critical support issues surfaced.

INFRASTRUCTURE SUPPORT ENGINEER II Feb 2007- July 2007

Analyzed, assisted, and updated supported infrastructure applications and approximately 15-20 servers.

Provided mainframe system and application security for laboratory based apps. Installed, configured, and trained end users on proprietary medical software.

Provided infrastructure application support for Cerner Classic. Reset print queues and user ids. Assisted lab staff with Cerner system related issues such as server lock ups and application performance concerns.

Provided on call support for departments utilizing Cerner apps.

Performed server support and maintenance during scheduled network downtimes. Assisted with workflow design of team support models.

Provided support as a Windows Systems Administrator by providing Application Packaging and Technical Support. Installed and supported applications via developed Citrix Presentation server 4.0/ XenApp 4.5/5.0. Utilized Citrix Client Tools Administration of Citrix XenApp Farm.

Configured Citrix server policies, Applied Load Management and Printers in the Farm.

Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 4.5/5.0. Citrix Xenapp Web Interface Administration Via IIS.

Experienced in administering Windows Terminal Server, Group Policy management and Active Directory environment.

Administered IIS services for GE designed web based application

In-depth knowledge in dealing with Windows Registry and File Systems. Created and published training documents for department staff and the corporate Help Desk staff.

Managed, troubleshot, and updated Unix based and Windows based servers (physical and virtual).

Established and developed exceptional rapport with vendors to ensure prompt responsiveness and notification of upcoming changes or updates.

Established great rapport with additional corporate IT support teams to better reaction time if/when critical support moments surfaced.

DESKTOP SUPPORT ENGINEER I/II Oct 1999-Feb 2007

Provided hardware and software support for designated areas appointed by manager.

Diagnosed, repaired, and /or replaced defective parts or systems.

Utilized SCCM to deploy standard/non-standard applications, MS Windows patches/updates, and workstation images

Troubleshot and resolved Windows based operating system and department application issues.

Remotely supported all area supported systems.

Escalated and at times assisted or resolved non-supported department based applications by contacting and assisting responsible support staff.

Delivered, setup, and configured newly acquired hardware.

Decommissioned and removed antiquated, failed, or ‘retired’ equipment.

Worked ON-CALL supporting all desktops, laptops, and other networked devices as first point of contact.

Computer Skills

Citrix Xenapps & Desktop Server (vsn 5 -7)

Server Software (MS Server 2000-2022, Active Directory, Group Policy, Windows Server Backup)

Cybervault

Microsoft O365 suite (All apps including Teams and Planner)

Archer Business Continuity Database Management

VMWare ESXi

Service Now (ticketing and request system)

IIS (Microsoft Web Server support)

Sharepoint (web page development)

Database Software (Oracle, SQL, MS Access, etc)

Firewall/VPN access software (SonicWall Global, LogMeIn, Fortigate)

FTP Client Software (Cerberus and Remote Administrator)

EMail Software (MS Exchange 2k3- O365)

Landesk software distribution

SCCM Software (Audit/Compliance sw)

Citrix Server Software/Xenapps (Versions 3.0-4.5)

Enterprise FAX Server software (RightFax)

Remote Admin 2.x -5.0 (Remote support sw)

CA Privileged Access Manager (PAM)

Trellix (McAfee)- Solidcore antivirus system

Internet Browser (MS Edge, Google Chrome, IE- all versions, Firefox, etc)

Peripheral Devices (Scanners, Printers, Fax machines, etc)

Personal Computers (Dell, HP, Gateway, Asus, IBM)

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Utility Software (Virus, File Compression, etc)

Word Processing Software (Word, WordPerfect, etc)

Zscaler (VPN)

Additional Computer Skills:

Typing Speed: 70-75 Words Per Minute

Language Skills

English - Excellent (Read, Write, Speak)

Spanish- Moderate (Semi fluent: Read, Write, Speak)

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