General Office and day-to-day operations

John Hagen

Voice: 941-***-****

E-mail: *******@*****.***

https://www.linkedin.com/in/johnhagen1

Summary

Dedicated, multi-tasking and driven enthusiast wants to maximize diverse, transferable experience and use interpersonal, social and communicative skills to become a dependable part of a successful team.

WORK EXPERIENCE

Kar Transport, LLC – Bradenton, FL

General Office/Operations Manager

June 2021 – December 2023

Responsibilities:

On a daily basis, functioned as an operations manager, but also performed the duties of a general office manager. Primarily responsible for all the data entry and bookkeeping, also did all the correspondence and billing to all of our major clients. This was executed by the meticulous entry of much data that was produced daily by the independent contractors who worked for us, recorded in numerous active Excel spreadsheets I created and maintained electronically and in organized hard, physical copy. Additionally, when asked by the owner, light banking fell within my purview, but all banking was mainly done by him.

From a general office extent, I created and maintained Excel spreadsheets to log and record anything clerical from menial information to multiple legal and insurance documents produced by our law firm, and a couple of our insurance companies. I also kept the office current by ordering all the products necessary to do so, and in addition to setting up appointments, helped to answer the incessant phone calls of a five-line system.

Morton’s Gourmet Market & Catering – Sarasota, FL

Fleet Manager, Driver/Deliverer and Catering Assistant

February 2014 – June 2021

Responsibilities:

Assisted the Director of the catering department in the set-up and the tear-down of multiple large and small event occasions, both private and commercial. This involved the collection and delivery of hot and cold food items, tables, furniture, decorations, and all the other various items necessary to successfully implement an array of events from large weddings and funerals to birthday parties and holiday festivities.

As senior driver, not only did I perform all the logical duties of loading and unloading hand-picked hot and cold food items prepared by the kitchen chefs, and the same for any grocery orders that were called in for delivery by the innumerable private and commercial customers from Anna Maria to Fort Myers, my duties were more diverse than the other drivers.

Morton’s operated a vehicle stable of about 10 vans. As fleet manager, I was solely in charge of all the vehicles from basic maintenance and upkeep, to ensuring each was legally registered with the state of Florida, which also included having on-hand all state-required certifications and licenses for catering events. I created and organized multiple Excel spreadsheets for each van and category from maintenance records and legal documents to licensures and certifications.

In addition to the above, when asked by the owners, would perform various general office and clerical duties, assist with customer service on the floor of the store, re-stock inventory and engage in cashiering activity.

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Hagen, John

Work History, con’d

U. S. Bank Corporation – Minneapolis, MN

Inside Sales & Marketing – Nationwide

March 2012 – January 2013

Responsibilities:

Reported to a Senior Vice President in the Corporate Payment Systems division where they specialize in helping high volume national companies strategically manage their spend practices. Through advanced payment solution products, this group administers and designs clients’ expense management offering them corporate profit sharing in addition to a myriad other means to maximize their ability to invest.

Generated over $5M in spend revenue through indirect and direct sales methods involving in-depth client interaction, presentations, conferencing and extensive customer support elicited from cold- and warm-calling, unsolicited inquiries and various marketing research campaigns.

Processed, input and managed innumerable clients’ confidential information on a case-by-case basis; this involved a complex series of contractual, compliance, legal and credit/risk management phases that spanned many weeks and required meticulous accuracy, problem solving and thorough client follow-up.

CopyTalk, LLC – Sarasota, FL

Inside TeleSales/CSR – Nationwide

January 2011 – May 2011

Responsibilities:

Worked from numerous databases making 60-70 outbound calls per day and following up with e-mail to generate new clients and to keep those current and prospective abreast of new products and services.

Entered and updated new and current clients into our internal network and maintained CRM databases by customizing client information, entering new customer records and closing out day-to-day activity reports.

Action Sportswear, Inc. – Garden City (Detroit), MI

Outside Sales/Store Manager - Nationwide

January 2009 – December 2010 (and on-going)

Responsibilities:

Followed the major professional sports’ (NFL, NHL, etc.) championship events five (5) to six (6) times each year around the country; request for personnel is on an “on-call” basis and each assignment and event typically lasts from five (5) to nine (9) weeks.

Helped to recruit additional temporary staff to aide in the selling of team merchandise from, primarily, various types of apparel, jerseys, hats and flags, to countless accessories, glassware, jewelry and more.

Set up stores in the city where we were operating, engaged in direct, person-to-person sales, stocked, designed and arranged the store, ordered and managed inventory, handled all sales transactions and accounted for very large sums of cash and numerous electronic receipts.

Foundation Door, Inc. – Sarasota, FL

Outside Sales/Account Representative for the State of Florida & S.E.

March 2007 – December 2008

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Hagen, John

Work History, con’d

Responsibilities:

Developed and cultivated dealers throughout the State of Florida by heavy cold calling both via phone and directly, through e-mail and internet research and association affiliations like the ASID, AIA, NAHB, et alii.

Worked closely within a diverse team to meet goals, this required much extensive travel involving in-person, “cold” door knocking as well as self-made appointments and attending national/local seminars, conferences and trade shows. Assisted dealers with local market penetration through corporate marketing efforts and face-to-face, hands-on presentations.

Managed call logs and databases and fostered close relationships with all accounts and their sales teams.

CPI, Inc. (Cardiac Professionals, Inc./CPI Temps) – Sarasota, FL

Recruiter/Staffing Specialist – primarily in the S.E., and Nationwide

December 2001 – December 2006

Responsibilities:

Concentrated solely in medical staffing and recruiting for permanent and temporary placements throughout the United States in the highly-specialized, niche market of Cardiac Cath and EP labs.

Interacted and coordinated with the Human Resource departments and individual departments’ directors and managers in both privately-held and nationally-run health system hospitals intensively via phone and face-to-face meetings to determine needs and match ideal candidates.

Maintained and managed good working relationships with the lion’s share of our clients and developed new clientele that brought in recurring revenue that made up 35% of my business and increased revenue by well over 100% my first 18 months.

Frequently attended industry-specific conferences, seminars and workshops on behalf of the company (and often with the owners) regionally and throughout the country.

COMPUTER SKILLS

Microsoft Office Suite and Operating System

Internet Research

ACT

Siebel

Lotus

EDUCATION

University of Minnesota Minneapolis, MN

Bachelor's Degree, Economics

Additional Concentrated Study: French and Spanish Languages

L'Universite de Paul Valery Montpellier, France

Certification, Advanced Language Study

Last half of final collegiate year was spent in southern France at L'Universite de Paul Valery. UPV is an international 'French-speaking only' facility. Classes were diverse, advanced studies of art, literature, history and language proficiency. During the program, while evidently heavily immersed into everyday societal lifestyles, we also lived individually with families based on our ideal specifications and requisites and were required to engage in extensive travel throughout Europe. I graduated from this school with a 4.0.

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