20+ years of different kinds of Customer Services/in Resum
Resume:
Lorelei Paine
Santa Ana, CA. **707
**********@*******.***
Cell: 657-***-****
Jobs with Customer Service Acumen -
Booking Appointments in family-owned Beauty Salon at a young age, greeting customers, washing hair,
filling shampoo bottles, and cleaning brushes.
Hosting, taking food orders, dishwashing at a friend’s Restaurant business.
Cashier and food handling at Dagwood’s Deli & Honeybaked Ham
Concession Counter Food - Cashier @ Hot Wheels Roller Skating Rink, Skate Ranch, Fountain Valley
Skating Rink;
Greeting, Gift wrapping, Answering phones, Cashier, & back room help at Pottery Barn during the holidays.
Most Currant Company – Lyft, Inc.
Job Title: Transportation Driver
Start Date: 2017 to currant 2024 / full time and part time driver with flexible hours.
Responsibilities: Safely transporting customers to their destinations and ensuring the vehicle is clean and in good condition.
Achievements:
My Driver rating is a 5 stars Excellent.
Where I shine – Friendliness, Clean Car, Good driving.
Providing excellent customer service and responding to passenger inquiries and requests.
Most Currant Company – Fountain Valley Skating Center.
Job Title: Skate Repair Clerk
Start Date: 11/2023 to currant part time position / 9am to 2pm hours Monday – Friday.
Responsibilities: This position works under the supervision of the Rink Manager. Primary duty is to repair skates for customers and maintain facility skates, as well as skate-mates. Greet’s all customers/skaters, hands out rental skates/ and returns all rental skates to proper places on racks, hands.
Achievements: Provides excellent customer service in this social arena of skaters that come in all age groups, responding to customer’s needs, and responds to all facilities requests with a Team spirit.
Reference: Ryan Labriola – FVSC Manager 714-***-****
Job History
Most Currant: Company: IHSS (In Home Supportive Services)
Job Title: At home Care Provider
Start date 07/11/2021 to End date 10/17/2022.
Responsibilities and Achievements:
Caretaker to my Aunt, that is on Disability, who lives in our home, who has now passed.
Ensuring medications were taken 3 times a day, on time.
Helping and assisting with everyday duties, clothing, bathing & personal needs.
Giving medical aid according to Dr and nurse care, physically and mentally.
Keeping in contact with Dr’s, nurse’s, therapy and other supportive care workers.
Purchasing groceries, as well as preparing breakfasts, lunches, and dinner.
Managing home, keeping it clean and orderly.
Managing documents, scheduling, and providing transportation to Dr appointments, & picking up prescriptions.
Reference: Hazel – 786-***-**** Registered Nurse.
2 Job History
Outside Contractor’s - Grubb & Ellis, Pitney Bowes, CBPS’s / Servicing Liberty Mutual and Safeco Employees
Job Title: Contractor - Sr. Office Support & Supervisor
Location: 120 Vantis Ste 130 Aliso Viejo, CA
Start Date 01/01/2010 to Current Date 08/2021
Responsibilities and Achievements:
I worked in the mailroom /copy center in the Office Services Dept.
We are the dept that handles handing out visitor badges, and opens the door after it buzzes, keeping
watch and head count of who comes and goes, and managing the visitor sign in sheet.
Then from 2019 before it closed in 2021, due to Covid-19, employees were required to permanently
work from home.
I was considered a “essential worker, continuing to be there for all deliveries and pickups, and
eventually helped to close that office.
Job duties:
Logging in, delivering, and mailing out, all UPS, FEDEX, GSO, that come in for employees and other offices, as well as send out all outgoing deliveries, for UPS driver pick up at end of day.
Keeping in contact with all employees through zoom, phone, and e-mailing.
Using Excel spreadsheets to log in and out various things we keep records of, as well as for working in various different kinds of workflows.
We used Microsoft Outlook to access various types of mailboxes of incoming requests, and responding back to them.
Handling all requests for pulling onsite files, and offsite files with Iron Mountain. Eventually sending all files offsite to our offsite storage facility Iron Mountain.
Accessing the Iron Mountain data base system for retrieving files and for creating pick up orders, and indexing new files into their database system when making new boxes of files or tapes to send them.
Processing all requested copy work for Insurance claims, and mail them out on paper or CD's.
Entering data into various claims systems for indexing, processing claim letters, status update IEP''s.
Scheduling conference rooms, and kept them orderly, and provided the use of overhead equipment, microphones, and the help of setting it all up.
Ordering cafeteria and office supplies, and kept them stocked.
Management of keys to access rooms, and to take care of facilities.
Greeting and escorting visitors where they need to go.
Taking care of building and employee’s needs.
As a “Service Department” employee, we are the first face of contact, that employees and non-
Employees come into contact with, and the last face of contact they leave with, every day.
Reference: Albert Esparza 909-***-****,
3 Job History
Company: Safeco Insurance Company
Location: Fountain Valley & Aliso Viejo
Job Title: Records Clerk / Operations Clerk
Start Date 11/13/1988 to End Date 5/20/2008
Responsibilities and Achievements:
We are the Services/Operations dept for the company, and do whatever is needed to service the
employees. We were the dept that cover’s the front security desk at the entrance of our building, for
the security guard when they took their breaks and before and after hours they weren’t there. We took
classes to ensure the security of the company.
Job duties:
Processing all incoming mail. Worked Output Printers & distributed all printed documents.
Filled in on Petty Cash desk. Handling money.
Checked out keys to cars, assisting with taking cars into dealership for maintenance.
Maintaining and pulling all files – PL u/w, all claim files, W/C claims, and Personal line claims, and delivering to u/w's & claim adjusters.
Filing files back, drop filing, Purging files.
Worked desk that received requests for files, delivering, copying, and mailing them out.
Worked Retired (Closed) Records desk, requesting files and getting them returned from our offsite storage facility, as well as labeling new boxes of files being sent there.
Worked Payroll Accounting, and managed processing employee checks, and check signing machine.
Data Entry into various insurance systems, Excel spreadsheets.
Imaged all u/w Personal Line files on Image machines.
Filled in on switchboard phones.
Trained on Shipping and receiving desk.
References:
Annette Watt 714-***-****
James Walsh 714-***-****.
Sam Budik 619-***-****.
Education
Marinello School of Beauty
Associate Arts Degree in Biblical Studies, Theology & Counseling from Cottonwood Christian School Of
Ministry - Class of 2008
Continued more classes in 2011 – 2013
Volunteered with Student Services Team 2009, 2010
Church & Outreach Volunteer Work Experience History
From age 25 to my currant age, I have Served in Hospitality, Music, Outreach, Jail & Prison,
Convalescent, Children’s Ministries & Prayer Team Ministries.
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