Customer Service Manager
Resume:
Gregg Wasson
Wichita, KS *****
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SUMMARY OF QUALIFICATIONS:
Versatile professional with strong verbal, written, and technical skills seeking a challenging position. Proven ability to quickly adapt to new environments and excel in various roles. Demonstrated commitment to high standards of performance and career advancement. Eager to leverage my education and industry experience to contribute meaningfully to a dynamic team. EXPERIENCE:
Management:
• Senior level parts and service management in the automotive industry including District Service Manager for American Honda Corporation.
• Includes several roles in dealer service operations/parts departments (Honda, Toyota, GM).
• Automotive sales, leasing, and internet operations.
• Ensuring that inventory levels are maintained at optimal levels to meet customer needs while minimizing stockouts and excess inventory.
• Keeping accurate records of parts inventory, sales, and returns.
• Generating reports on inventory levels, sales performance, and other relevant metrics.
• Determining the selling price of parts based on cost, profit margin, and market conditions.
• Recruiting and training service technicians and all support personal.
• Balancing customer/employee satisfaction and maximizing company profitability.
• Home Improvement Management including sales origination, sales close and employee management.
• Ensuring compliance with safety regulations and industry standard to prevent loss wage incidents.
WORK HISTORY:
Business Owner- Modern Assembly Solutions, Wichita, KS 09/2013 to Present
• Calibrated torque control DC/AC, pneumatic, and manual precision fastening equipment.
• Recommending and marketing of products, processes and equipment servicing the industrial and assembly industries.
Home Improvement Service Manager –Various Local Firms serving KS, OK, TX, NE 8 years Industrial Technical Sales - Various Regional & Major Manufacturing Companies 15+ years Automotive Management - Various roles including factory representations dealership operations in all departments 15+ years
EDUCATION:
B.A. of Science in Applied Technology, Pittsburg State University, Pittsburg, KS
• Emphasis in Automotive, Manufacturing and Dealership Operations
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