John Deere Client Service
Resume:
Luis “Lou” Elizalde
Apple Valley, Ca 92308
*******@*****.***
Job Objective:
To obtain a responsible position as a Results-driven Parts Specialist with 30+ years overseeing parts operations, client service excellence, and team management for both domestic and import dealerships. Known for successful inventory management and strong customer satisfaction improvements."
Highlights of Qualifications
In-depth knowledge of automobile systems and repair procedures Ability to review individual client needs and to ask for the sale Excellent presentation and telephone skills
Proven negotiation, sales and closing skills
Highly self-motivated, energetic and assertive
Possess strong written and verbal communication skills Familiar with operating systems like Microsoft Outlook, Word, Excel, PowerPoint and the internet
Familiar in all areas of John Deere & Vermeer Electronic Parts Catalogs Reynolds & Reynolds, ADP, Honda Net computer systems for Parts and Service Ability to handle multiple tasks and make sound decisions In-depth knowledge of major automobile parts like Ford, Honda, Jaguar and Heavy Equipment like John Deere and Vermeer
Ability to read, analyze and comprehend instructions and information Possess excellent management and supervisory skills Ability to perform tasks and responsibilities in a safe and accurate manner Over 30 years experience in the Automotive Industry, progressing from Part Delivery Driver to Fixed Operations Manager for John Deere, Honda, Ford, Lincoln Mercury, Isuzu and Jaguar automotive dealerships.
Broad knowledge and expertise in all aspects of Automotive and Heavy Equipment Parts Management, including both import and domestic operations. Comprehensive knowledge of inventory control practices, and effective expense management.
Oversaw a team of 10+ technicians, achieving a 20% increase in customer satisfaction scores over six months.
Implemented inventory control practices that reduced excess stock by 15%, improving overall operational efficiency.
Technical Skills
2
Very Familiar with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Reynolds & Reynolds, ADP, Honda Net, John Deere & Vermeer Catalogs. Professional Experience
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3
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Handled the responsibility of hiring staff and monitoring the ongoing training sessions Responsible for creating annual sales plan for wholesale, internal and retail parts sales Finalized the quote price of automobile parts before sending it to customers. Attended monthly management meetings to review inter-department issues and financial statements
Assisted customers and staff when required
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4
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Handled the responsibility of hiring staff and monitoring the ongoing training sessions Responsible for creating annual sales plan for wholesale, internal and retail parts sales Finalized the quote price of automobile parts before sending it to customers Attended monthly management meetings to review inter-department issues and financial statements
Assisted customers and staff when required
Responsible for approving purchase orders for automobile parts department Reported the monthly sales statement to the general manager Worked closely with department managers to create cross sales opportunities Conducted staff trainings on automobile parts and sales skills Handled the tasks of dealing with customer queries References upon request
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