Project Management Health Informatics

MESERET AYALEW

Leesburg, VA 571-***-**** *********@*****.***

HIGHLIGHTS: Data Collection, Data Validation, Data Warehousing, Data Version Control, Data Quality and Monitoring, Data Modeling, Data Analysis, Research, Programming Languages, Big Data Technologies, ETL Tools, Database Systems, Cloud Platforms, Scripting and Automation, Practice Fusion EHR systems, Clinical Health Administration and Informatics, Healthcare Management and Administration, Financial Management, Health Informatics and Information Systems, Project Management, Healthcare Data Governance, Health Policy and Economics

EDUCATION

George Mason University, Fairfax, VA, 12/2021 – 05/2022

BS in Health Administration and Policy, total GPA 3.6/4.0

Concentration: Health Informatics

Credits Earned: 143 quarter hours

Relevant Coursework: Organization and Management, Healthcare Finance and Budgeting, Health Services Administration, Health Informatics, Healthcare Information Systems, Healthcare Financial Management, Public Health Policy and Management, Health Data Analytics, Healthcare Informatics Project Management, Healthcare Data Governance, Health Informatics Research Methods, Health Policy Analysis, Health Economics, Health Law and Ethics, Health Professions Careers, Health Care Delivery in the US, Medical Terminology, Public Health Informatics, Health Data Standards/Interoperability, Privacy/Security Health Inform, Health Accounting, Health Databases, Process Improvement in Healthcare Organization, E.H.R. Configuration, Advance IT Project Management, Computing, Advanced Composition (Business), IT Method Healthcare, Mobile Health, Health Services Research, Internship Seminar, Integration of Professional Skills, Healthcare Management Internship, Electronic Health Data, Internet/Web Tech App Healthcare

EXPERIENCE

Operations Supervisor, ABM Industries, Dulles International Airport, VA 8/2024 – present

Returned to ABM Industries following the completion of a BS in Health Administration and Policy program and other relevant experience, ringing enhanced skills and updated industry knowledge.

Managed data entry processes to ensure accurate and timely documentation of operational tasks

Implemented procedures to ensure all calls were logged daily, maintaining comprehensive records in compliance with organizational protocols and regulatory requirements

Produced and maintained daily shift reports for managers, summarizing operational activities and performance metrics to facilitate informed decision-making

Achieved operational excellence by overseeing and optimizing functional service activities, improving efficiency and service delivery

Provided technical guidance to frontline staff, interpreting policies and procedures related to services of AMB Industries, and assisting in the execution of functional tasks

Education Coordinator & Community Services Analyst, St. Raguel Cathedral 2/2016 – present

Applied data analysis skills to assess and improve educational programs, providing insights to enhance learning outcomes for children and youth

Developed and implemented engaging teaching strategies tailored to diverse age groups within the community church, fostering a positive learning environment

Demonstrated strong skills in child education, utilizing effective classroom management techniques to maintain a productive and inclusive learning atmosphere

Facilitated clear and compassionate communication with children and parents, ensuring effective collaboration and support within the community

Design and implement tools for collecting and organizing data related to church members, including demographics, attendance records, and participation in activities

Conduct regular analysis of member data, financial contributions, and attendance trends to identify patterns, trends, and areas for improvement

Prepare reports and presentations for church leadership and relevant committees

Track and analyze financial contributions, pledges, and fundraising activities to support budgeting and financial planning efforts

Clinical Health Administrator & Informatics Analyst,

Mason and Partners (MAP) Clinics, Manassas, VA 1/2022 – 6/2022

Employed Practice Fusion EHR systems to ensure data integrity and quality assurance through rigorous validation of patient records

Facilitated seamless communication via Microsoft Teams, ensuring timely dissemination of critical clinic updates and enhancing collaboration among healthcare teams

Managed operations across multiple clinics, overseeing 10-15 healthcare providers, leveraging efficient scheduling and resource management

Performed the meticulous data control and validation processes for COVID-19 vaccination and testing initiatives throughout 2021-2022, pivotal for accurate grant reporting to state authorities

Implemented data version control strategies to track and manage changes in healthcare data, ensuring consistency and reliability across systems

Conducted rigorous data quality assessments and monitoring protocols to identify and rectify discrepancies, improving overall data accuracy and reliability

Assisted initiatives leveraging programming languages, data analysis and visualization tolls to analyze large datasets and extract meaningful patterns

Managed data warehousing initiatives, implementing efficient storage solutions and overseeing data governance practices to optimize accessibility and usability of healthcare information

Conducted comprehensive data analysis to identify trends, forecast workloads, and analyze costs, providing crucial insights to support decision-making processes in budgeting, acquisition, and financial management teams

Collaborated with clinical teams to implement informatics solutions, bridging clinical health administration with data-driven insights to improve patient care outcomes

Ensured compliance with healthcare regulations and standards related to data privacy, security, and reporting requirements in all data analysis activities

Presented findings and recommendations to stakeholders using visualizations and reports

Operations Supervisor, ABM Industries, Dulles International Airport, VA 2/2019 – 3/2020

Managed data entry processes to ensure accurate and timely documentation of operational tasks

Implemented procedures to ensure all calls were logged daily, maintaining comprehensive records in compliance with organizational protocols and regulatory requirements

Produced and maintained daily shift reports for managers, summarizing operational activities and performance metrics to facilitate informed decision-making

Achieved operational excellence by overseeing and optimizing functional service activities, improving efficiency and service delivery

Provided technical guidance to frontline staff, interpreting policies and procedures related to services of AMB Industries, and assisting in the execution of functional tasks

Sr. Sales Associate, Macy’s, Sterling, VA 8/2008 – 7/2017

Ensured an exceptional customer experience by prioritizing customer needs and providing friendly and helpful assistance throughout their shopping journey

Provided leadership and guidance to a team of customer service associates, fostering a collaborative and supportive work environment

Mentored and coached junior team members on company policies, customer service best practices, and product knowledge

Maintained accurate records of customer interactions and transaction details using CRM systems, and prepared reports for management review

Adhered to store audit policies, asset protection protocols, and inventory control procedures to maintain compliance and minimize shortages

Supported customers using devices to shop and compare, assisting with all aspects of the total store experience

Monitored alerts to ensure timely completion of online orders, retrieving items from back-of-house storage to customers

Utilized Macy’s point of sale systems to process transactions, including returns and resolving non-congruent items, demonstrating comprehensive knowledge of store products and services to drive sales and reduce returns

Sold gift cards and addressed customers’ Macy’s card issues, contributing to customer satisfaction and loyalty

Adapted quickly to changing customer expectations and needs, demonstrating resourcefulness and flexibility in a dynamic retail environment

Managed and resolved escalated customer inquiries and complaints promptly, by collaborating with cross-functional teams and implementing solutions to ensure a positive customer experience

Executive Assistant and Event Coordinator, DIVA Modelling and Events, LLC., Dubai 9/2002 - 10/2007

Managed daily executives’ household operations, including family plan scheduling, events, meetings, budgeting, and coordinating various tasks

Handled personal logistical tasks, ensuring smooth daily functioning of the household and executive office and executive schedules

Served as a primary point of contact for communication between executives and clients or stakeholders

Assisted in developing strategies and managing advertising campaigns to promote events, attract target audiences, and drive ticket sales across social media, print, and digital media.

Provided comprehensive administrative support to executives, including calendar management, meeting scheduling, and travel coordination.

Prepared and managed correspondence, reports, and presentations using IT tools and software, while maintaining confidentiality and professionalism

Assisted in events planning, coordinating events and reporting results and leveraged IT skills to streamline administrative processes and enhance productivity

Program Coordinator, Digital Computer Center, Addis Ababa 09/1998 – 6/2002

Managed student enrollment processes and accurate and efficient record-keeping methodology

Developed and prepared instructional manuals and training materials for IT training programs

Coordinated with colleagues and supervisors to support program activities and address operational needs

Assisted instructors by tutoring students in IT courses and trainings

Implemented IT solutions for effective functioning of training programs and administrative processes

Designed and developed various client documents, including brochures, letters, proposals, and advertisements, using IT tools and graphic design software to ensure professional quality and alignment with client branding

Collaborated with clients to determine document needs, provided technical support, and optimized document content and format, enhancing accuracy, consistency, and overall productivity

TECHNICAL SKILLS

Microsoft SQL Server

Tableau Data Visualization

Gantt Project

Programming Languages: Python, Java, SQL

Big Data Technologies: Apache Spark, Hadoop, Kafka

ETL Tools: Talend, Apache NiFi

Database Systems: MySQL, PostgreSQL, MongoDB

Cloud Platforms: AWS, Azure

Data Warehousing: Amazon Redshift, Snowflake

Version Control: Git

Data Modeling: ERD, Dimensional Modeling

Data Quality and Monitoring: Apache Airflow, ELK Stack

Scripting and Automation: Bash, Python

Practice Fusion EHR systems

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