Customer Service Representative
Resume:
Serena Gonzales
Escondido, CA *****
**********@*****.***
Experienced Customer Service Professional looking to secure a position where I can utilize my skills and abilities such as the ability to handle high volume calls, conflict resolution to handle complaints courteously, and overall a high level of professionalism gathered from my years of experience. Work Experience
District Manager
Arbonne International LLC - Irvine, CA April 2020 to Present Engaged customers to quickly identify needs, negotiate contracts, and close sales. Researched market trends and stayed current on customer preferences to better lead sales operations. Gained expert knowledge of Mind-body, and health operations, market conditions, and trends. Consulted with customers to understand desires and suggest the best products to meet needs. Customer Service Representative
Zoi Fulfillment - Carlsbad, CA May 2019 to August 2019 Handle customer inquiries and complaints.
Provide information about the products and services. Document and update customer records based on interactions using QuickBooks. Develop and maintain a knowledge base of the evolving products and services. Processing orders by phone and online, payments, and creating invoices. Creating shipping labels for all new orders before giving the order to the warehouse for packaging. In charge of responding to our website's live chat promptly, where customers inquire about our products.
Managed details of completing sales payments, refunds, and exchanges, including issuing store credit. Insurance Customer Service Representative
Allstate Insurance - San Diego, CA April 2018 to September 2018 Front desk and first point of contact in person and over the phone for all incoming calls. Calling and emailing customers as a reminder regarding their upcoming policy payment. Manage all walk-in payments and payments mailed in and make sure mailed-in payments receive a copy of their receipt by mail or email as a confirmation that their check was received. In charge of the bank and closing out each day, before closing out make sure our bank matches the remit report to avoid errors, then take to the bank each day to deposit all payments. Professionally answer emails and phone calls.
Record accurate and detailed notes of all-important conversations and payments made, via email, telephone, and in person for team success.
Creating cross-selling quotes for existing customers. Customer Service Representative
Corky's Pest Control - San Marcos, CA June 2016 to December 2017 Professionally answer and direct incoming telephone calls using a multi-line telephone system. Schedule and process service requests based on customer needs. Dispatch appropriate technicians to complete service orders. Perform outgoing calls to current and past customers to sell services. Coordinate, follow-up, and file services completed to meet customer needs. Record and verify all personal and team sales to input in the company system. Professionally respond to customer email inquiries. Set sales goals and motivate team members to increase sales. Contact and update customers on their upcoming service dates and service time frame. Resolve unsatisfied customers in a timely and convenient manner.
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