Data Entry Customer Service
Resume:
EXPERIENCE
COMMUNICATIONS SUPERVISOR CREEK COUNTY SHERIFF OFFICE
SEPTEBER 2015 – OCTOBER 2024
Willing to discuss reason for leaving at interview.
-Trained new staff on 911 communication protocols and processes.
-Ensured compliance with federal regulations pertaining to 911 communications.
-Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies.
-Analyzed data from call logs to identify areas for improvement in efficiency and accuracy.
-Utilized multi-line telephone systems to answer incoming calls for assistance.
-Relayed information and messages to and from emergency sites and law enforcement agencies.
-Monitored radio frequencies to ensure that all dispatchers were providing accurate information.
-Managed daily operations of the dispatch center, including staffing, scheduling, and training.
-Coordinated with other agencies to ensure proper response times during emergency situations.
-Maintained access to and security of, highly sensitive materials.
-Resolved conflicts between staff members when necessary in a professional manner.
-Handled escalated calls from customers regarding complaints or inquiries.
-Worked closely with police officers and fire fighter personnel in order to provide the best possible service for the public's safety needs.
-Committed to delivering excellent customer service while working in a fast-paced environment
COMMUNICATIONS SUPERVISOR CREEK COUNTY SHERIFF OFFICE
JUNE 2004 – OCTOBER 2010
Left job for cancer treatment.
COMMUNICATIONS SUPERVISOR SAPULPA POLICE DEPARTMENT
JULY 1992 – JUNE 2004
Left for better opportunity and better pay.
EDUCATION
HIGH SCHOOL GRADUATE
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills • Ability to work collaboratively as part of a team • Problem Solving • Leadership • attention to detail • Poised under pressure •Team work • Analytical Skills • Strong Work Ethics
REFERENCE’S
Bret Bowling – Creek County Sheriff 918-***-****
Rick Ishmael – Friend, Ex Supervisor, Ex Under-Sheriff
Kieth Thompson – Pastor 918-***-****
Lori Vandolah – Friend, ex-coworker 918-***-****
THERESA DELL GRIFFIN
PROFILE
Communications supervisor with over 25 years experience. Work in communications center with those that I supervise. I possess strong multi-tasking skills and work confidently under stressful situations. I have great people skills and do a great job at calming excited callers. Have acquired numerous certifications through my 30 years.
CONTACT
*************@*****.***
13301 North 150 Road
Okmulgee, Oklahoma 74447
ACTIVITIES AND INTERESTS
Spending time with family and friends. Crafts, cooking, spending times outdoors, working in garden and spending time with my rabbits and chickens.
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