Customer Service Social Media
Resume:
Jayde Heasley
Murfreesboro, TN ***** Email: **************@*****.***
Hard-working and good attention to detail.
Great customer service and problem solving skills. Broad range of experience. Strong leadership and management skills
Works well with others & independently.
Looking for a career not just a job.
Work experience:
Staffing special at people ready: Murfreesboro, TN March 2022 to June 2022:
*Did onboarding for new associates.
*Helped them learn how to navigate the application we used.
*Entered and verified pay and hours.
*Provided proper PPE and safety awareness to employees.
*Visited job sites to make sure they were safe for our employees.
*Answer multiple phone lines.
*Post on social media to promote/support our branch.
*Dealt with assisting with I-9s and W-4s as well as paycards.
*Worked in both an independent setting and a team setting.
*Recruit new employees.
*Administer drug test & process background checks. Summit insulation: Murfreesboro, TN September 2021 to March 2022:
*Used hammers, saws, squares, levels, and fastening devices, among other tools to complete jobs.
*Gathered and disposed of work site debris to eliminate safety hazards and increase team productivity.
*Cleaned, operated, and maintained machinery for maximum team productivity.
*Calculated the materials required for each shift and loaded vehicles with supplies and equipment.
*Interacted with a variety of project managers, subcontractors, and municipal inspectors on a daily basis to complete construction projects.
Lead Housekeeping Supervisor: Holiday Inn Express Murfreesboro, TN an IHG Hotel - July 2020 to July 2021:
*Working with team members and customers to find workable solutions improved operations.
*Developed a reputation for punctuality and hard work.
*Was in charge of a team of employees, as well as daily progress reports and project planning.
*Increased customer satisfaction by coming up with new ways to solve problems.
*Created agendas and communication materials for team meetings.
*Implemented improved training procedures to better develop new personnel.
*Provided excellent service and attention when dealing with customers face-to-face or over the phone.
*Collaborated with multiple departments to maximize workflow and efficiency. J& L Brothers lawn care llc: Murfreesboro,TN July 2018 to July 2020:
*Ran promotions on social media, via email, and through other means of communication to promote the business.
*Managed five or more employees schedules and payroll.
*Answered the phones assisting customers with any and all questions concerning their account and services provided.
*Processed all payments made by the customers using various methods.
*Handled all equipment repairs and business purposes. Housekeeper:
DoubleTree by Hilton Hotel Murfreesboro: Murfreesboro, TN December 2013 to February 2015:
*Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled.
*Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
*Operated equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and accidents.
*Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
*Checked the cleanliness and tidiness of the guest rooms, lobbies, and common areas.
*Restocked room supplies such as facial tissues to add a personal touch with each job. Education:
High School graduate
Oakland High School : Murfreesboro, TN.
January 2011 to December 2011
Skills:
* Microsoft Word
* Office Management
* Problem resolution *Communications Customer service
*Organization *Team management
*First Aid/CPR. * Customer-oriented
*Project organization. *Clean driving record
*Safety and compliance *Supervision Clerical support
*Clean background. *Self-motivated
*Problem resolution. *Self-motivated
* Event Planning
* Interviewing
* Employee Orientation
* Recruiting
* Time Management
* Project Planning
* Sales
* Payroll
* Microsoft Outlook
* Accounts Receivable
* Administrative Experience
* Bookkeeping
* Management
* Multi-line Phone Systems
Dear future Management,
I am writing to express my interest in potential opportunities at your company. My background aligns very well with your company's work, and I believe my skills would be an asset to your team.
I would be happy to provide details of my key strengths and accomplishments upon request. Thank you for your time and consideration. I look forward to hearing back. Sincerely,
Jayde Heasley
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