Customer Service Community Development
Resume:
ETHEL ASAMOAH-DUODU
*************@*****.***
PROFILE
I am an experienced Administrative / principal Social Development professional with strong exposure in social work, Customer Service, Sales & Marketing, Administration, Operations, Research, Community Development Management. I hold a Master Degree in International Development Studies and a Bachelors degree in development studies (Rural and Community Development option). I have excellent written and communication skills. I am a results-driven individual, with analytical and people management skills. I am a fast learner, humble, a team player, dedicated and looking forward to putting at the disposal of any reputable outfit; my acquired experience to support and to staunchly build their brand.
CAREER OBJECTIVE
I desire to pursue a career as an Administrator/Social worker/ Researcher where I can fully utilize my skills and experiences working as a part of a respective outfit’s team contributing to the organizational goals.
HIGHLIGHTS
Excellent Customer satisfaction-oriented
Excellent Research Skills
Excellent office management skills
Strong analytical, communication and interpersonal skills.
Able to cope with work pressure and work with little or no supervision.
Good Language proficiencies: English and Twi
Efficient in using MS Office suit with good numerical and alpha-numerical typing skills. (Word, PowerPoint, Excel)
Ability to talk and convince people.
Excellent sales and negotiation skills
Excellent team player, customer driven and exceptional time management skills.
Excellent driving skills and holds a clean Driver’s License.
WORK EXPERIENCE
Oct.2018- to date Adentan Municipal Assembly Principal Social Development Officer
Responsibilities:
Mobilized and formed women groups within the communities for Adult Care Education program
Monitor and report on the activities of the Apprentices at the Marvelous Design Training Institute
Coordinate the implementation of the Child Protection Facilitation Toolkit within the Zonal area
Undertake any other tasks that may be assigned, such as monitoring of fish farmers on the FIDEP
Assist in the preparation of plans and budgets for the Unit
Coordinate social interventions programs and projects for PWD (persons living with disabilities) and SCA (senior citizens association) in the municipality.
Assist in routine administrative duties in the Unit.
Compile monthly, quarterly and Annual reports
Sept 2012 –2018 GA East Municipal Assembly Social Development Officer
Responsibilities:
Identifying Tasks often involve in community skills, assets, issues and needs;
Ensuring that local people have their say in developmental agendas and projects.
Developing new resources in dialogue with the community and evaluating existing programmers;
Building links with other groups and agencies;
Helping to raise public awareness on issues relevant to the community;
Preparing reports and policies raising funds;
Developing and agreeing to strategies;
Liaising with interested groups and individuals to set up new services;
Mediating in matters of conflict;
Recruiting and training paid as well as voluntary staff;
Planning, attending and coordinating meetings and events;
Overseeing the management of a limited budget;
Encouraging participation in activities;
Challenging inappropriate behaviour;
Perform general administrative duties.
Aug 2011 – Aug 2012 Adenta Municipal Assembly Assistant Social Development Officer
NATIONAL SERVICE
Responsibilities:
Responsible for organizing groups to teach on socio-economic empowerment
Assisted in project implementation, monitoring and evaluation
Assisted in report writing and helping rural people bring out their needs assessment and help them identify their recommendation
Performed any other administrative duties assigned.
May 2010 – Dec 2010 Presbyterian University College Research Officer
CONTRACT (Dept of Rural and Community Development)
Responsibilities:
Responsible for carrying out interviews with rural people in Akuapem north district
Assisted in project implementation, monitoring and evaluation
Assistant in report writing and helping rural people bring out their needs assessment and help them identify their recommendation
Performed any other administrative duties as assigned.
June 2008 – Dec 2010 Nelhac Publications Ltd Sales & Marketing Executive
Responsibilities:
Develop and grow business and customer relationships
Prospect for clients and market company’s products
Handle customer complaints and enquiries
Responsible for expanding the company’s product reach through sales.
Required to meet a set sales target of GH¢5,000 per month.
Assist in sales events, trade shows, exhibitions and presentations
Perform any other administrative duties assigned
June 2005 – April 2008 Bedmac Marketing Consulting Front Desk Assistant
Responsibilities:
Welcomed and greet clients
Assisted in managing the front office and provided administrative support.
Handled customer complaints and enquiries
Receive incoming calls and attending to clients on phone.
Managed petty cash
File of documents
Photocopied of documents
Making of calls to book outside appointments and arrange for travelling
Performed any other duties assigned.
EDUCATION QUALIFICATION
2021-2023 PREBSTERIAN UNIVERSITY, GHANA MASTER DEGREE
Master of Arts in International Development Studies
2007 - 2011 PREBSTERIAN UNIVERSITY COLLEGE, ACCRA - GHANA DEGREE
Bachelor of Arts in Development Studies
(Rural and Community Development option)
2003 - 2005 NIFA SENIOR HIGH SECONDARY SCHOOL SSSCE
Senior Secondary Education Certificate, (Visual Arts option)
PROFESSIONAL DEVELOPMENT / TRAINING / WORKSHOP
26th march, 2022 Executive Certificate in Psychosocial Counselling
Organized by Institute of Counselling Psychology Ghana
1st-2nd July,2011 Advance Certificate in NGO Management
organized by Assurance Group Ghana.
REFERENCES
1.Dr. Mrs. Martha Opare-Hammond 2. Mr. Prince Michel Nii Ayeh Kojo Johnson
Registrar Managing Partner
Marriage Department FORESTRY COMMISSION GHANA
Ga East Municipal Assembly +233-*********
2.Miss Mary Mahamah
Chief Social Development Officer
Municipal Social dev’t /comm.dev’t unit head
Adentan municipal assembly
Contact this candidate