Customer Service Data Entry

RHONDA TOSELLO

**** * ****** ******, *******, OR 97759

541-***-**** / ******.*******@*****.***

SKILLS

• Love to interact with the general public, very fast learner, able to work in a busy office atmosphere and multi-task, work effectively with fellow employees, officials, and the public.

• Extensive customer service, billing, bookkeeping, scheduling appointments, telephone work, preparing quotes, data entry, ordering office supplies, filing, computer and secretarial skills. EXPERIENCE

01/2021 – 07/2024 Customer Service Manager, Metabolic Maintenance, Sisters, OR Oversee the customer service department and delegation of assignments to the team. Provide knowledgeable and professional customer service by analyzing the customer needs via phone and email correspondence. Work closely with the sales & marketing department on promotions.

09/2015 – 03/2020 Lead Front Desk Coordinator, Medical Authorizations, Step & Spine Physical Therapy, Sisters, OR

Schedule appointments, answer multiple phone lines, enter patient demographics, verify insurance benefits, submit authorizations for services, collect and enter copays and balances due on patient accounts, balance end of day reports, in charge of weekly bank deposits, use to working with EMR programs such as ISALUS, THERAOFFICE, RAINTREE.

11/2011 – 09/2015 Service Teller 2, Bank of the Cascades, Sisters, OR Customer service, sales of bank products to effectively match the financial solutions with the customer’s needs. Cash handling, notary, customer inquiries, phone and email communications, resolutions and other complex or escalated issues. Assist bank tellers as needed, maintain daily reports as required. Build and maintain effective partnerships with team members and provide guidance on policies.

11/2008 – 11/2011 Customer Service Representative, South Valley Bank, Sisters, OR Customer service, phone and email communications, cash handling, night deposit, ATM & vault processing & balancing. Provide information on products to customers that meet their financial needs.

2004 – 2008 Office Manager, Alpacas at Windy Hills, Somis, CA 2004 - 2008 Office Manager, Dr. Jana Smith, Somis, CA 1999 – 2004 Office Manager, Humphrey Giacopuzzi & Assoc Equine Hospital, Somis, CA Performed a variety of general office functions, computer CDVM. Management, computer generated billing, extensive data entry, ten key operation, telephone work, scheduling appointments, customer service, clerical filing, cash handling, as well as administering medication and other hands on outside care for animals.

1996 – 1999 Office Manager, Delta Scientific, Valencia, CA High security barricades & bullet resistant kiosks, government security systems, quality control, and other clerical duties. Reported to President of Company and dealt with clients worldwide.

EDUCATION

1979 – 1980 Dental Assistant License, Glendale College of Business and Paramedics Diploma, Crescenta Valley High School, La Cresenta, CA References gladly provided upon request.

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