Customer Service Guest

Resume

Yeankain-Hawa Sesay

********@*****.*** 856-***-****

Objective

Dedicated and charismatic hospitality professional skilled in customer relations and upscale nightlife environments. Adept at creating memorable guest experiences, exceeding sales goals, and maintaining high energy in fast-paced settings. Passionate about representing vibrant brands with professionalism and style, while elevating guest experiences.

Skills

•Exceptional Guest Service: Skilled in building rapport, anticipating needs, and creating a welcoming atmosphere for VIP clients and general patrons.

•Upselling Expertise: Proven ability to drive sales through product recommendations, promotions, and personalized service.

• Team Collaboration: Works seamlessly with coworkers, bartenders, and security to ensure smooth operations during high-traffic events.

• Multitasking: Excels at managing multiple tables, fulfilling bottle presentations, and maintaining composure in fast-paced, high-pressure environments.

• Presentation & Style: Embodies the brand’s aesthetic with impeccable grooming, punctuality, and professionalism.

• Problem Solving: Handles guest concerns tactfully, ensuring satisfaction while adhering to venue policies.

Professional Experience

Waitress

Applebee’s

06-12-2023

• Delivered exceptional service to ensure seamless and memorable dining experiences.

• Consistently achieved and exceeded sales goals through upselling menu items and promotions.

• Maintained thorough knowledge of menu items and promotions to provide accurate recommendations.

• Built strong relationships with regular patrons, enhancing loyalty and repeat visits.

Customer Service Representative

Burlington Coat Factory

July 2024 – Present

• Managed a high volume of transactions with accuracy and efficiency during peak hours.

• Created a welcoming atmosphere to ensure a positive shopping experience for customers.

• Assisted in training new hires on company procedures and customer service standards.

• Received “Employee of the Month” recognition for outstanding performance and reliability.

Group Sales Associate

Clementon Park & Splash World – Clementon, NJ

Dates of Employment

• Managed group bookings for events, ensuring client satisfaction with tailored packages and services.

• Assisted in coordinating logistics for large groups, including ticketing, seating arrangements, and on-site activities.

• Communicated with clients to promote additional services, boosting revenue through upselling opportunities.

• Provided exceptional customer service, resolving issues promptly to maintain a positive guest experience.

Education

High School Diploma

Winslow High School – Winslow Township, NJ

Graduation Year: 2022

Achievements

• Consistently ranked as a top performer in sales, increasing revenue through strategic upselling and excellent customer service.

• Recognized as “Employee of the Month” at Burlington Coat Factory for outstanding guest service and reliability.

• Played a key role in ensuring client satisfaction for large-scale events at Clementon Park, contributing to repeat business and positive reviews.

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