Customer Service Distribution Center

David Edward. Penn, II

*** ****** ***, ********, ******* 245040 C: 757-***-**** Email: *.**********@*****.***

Objective: To secure a position with a well-established organization with a stable environment that will

lead to a lasting relationship in the field of customer service.

Key Strengths:

Strongly skilled in time management, prioritizing tasks, and meeting deadlines

Over four years of experience in the customer service field

Effective communicator, attentive listener, patient, and diplomatic

Sincerely enjoy working with people, in person as well as through communication routes

Strong Leadership acumen

Has the ability to lead, give directions and share goals to large and small groups.

Skills/Qualifications: Customer Service Leader, Hardworking, Detail Oriented, Problem Solver, Time Management Skills, Excellent Written Communication Skills, Well-Developed Administrative Abilities, Supervision and Training Experience.

Employment History

Dollar General Distribution Center – Product Picker (2018-2023) South Boston, VA

Receiving product off the line and placing them in roll containers loading on truck

Driving stow jack around the warehouse, picking up products, labeling them and delivering them to the shipping dock to be loaded on the trucks.

Filling orders received from headset to be labeled and placed on line to be delivered from to shipping dock

Run production reports, using Excell, Blue Yonder and all window XP software.

Providing weekly assessments and consultation with associates to all enrolled students

Contributing guidance in the areas of future goals and capabilities

Life Changing School of Ministry- Instructor/Customer Interaction Management Specialist

(2010-Current) Bayville, NJ

Manager of a team existing of five associates

Recruitment of future student attendees

Utilizing prior background to suffice for current curriculum along with assigned curriculums

Constructing the formation of yearly events for the entire student body

Providing monthly consultation to all enrolled students

Examination of documentation of each attendee to secure enrollment within each course

Acquiring payment information to secure monthly payments

Recording all documentation into company database and spreadsheets

Making myself available at least twice a month for travel regarding in-class sessions

Maintenance of records by updating account information

Contributes to team effort by accompanying related results as needed

Advise on company information

Resolve complaints via phone or email

Involvement in educational and instructional activities

Developing the methodology to educate students

Development on hand out material

Utilization of classroom assessment techniques

Education

Penn Foster College- 925 Oak St. Scranton, PA 18515 (Online Courses)

B.A.-Business Administration

Expected Graduation- 5/205

Closing Statement: With my expertise and driven ambition, I will become a great asset to your company, thriving and meeting every requirement expected of me.

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