Customer Service Agent

Destiny Johnson

*****************@*****.*** 262-***-**** St. Francis, WI

SUMMARY

Seeking Remote Customer Service Agent role with 8 years of customer experience, excellent communication skills, and a proven track record in high-volume call environments. Skilled in appointment scheduling, information dissemination, and enhancing customer satisfaction. Committed to flexible hours, adept at working independently and as part of a team.

WORK EXPERIENCE

Central Fort Worth

Hospital Call Center Representative 2022 - 2023

• Managed a high volume of incoming calls, efficiently routing them to appropriate departments while providing patients with accurate healthcare information.

• Coordinated appointment scheduling, utilizing organizational skills to ensure timely and accurate bookings for patient care.

• Maintained and reviewed referral files and submitted documents, ensuring all necessary information was accurately captured for billing processes.

CVS

Customer Service Associate 2021 - 2021

• Provided comprehensive support to customers by addressing inquiries related to medication coverage, mail order prescriptions, and prescription insurance.

• Managed a high volume of inbound calls, ensuring timely and accurate information was delivered to enhance customer satisfaction.

• Facilitated customers' understanding of their pharmacy benefits plans through clear and patient communication. Comfort Suite Hotel

Front Desk Agent 2019 - 2020

• Managed guest registration processes, ensuring accurate reservation management and thorough dissemination of room rates and amenities information.

• Handled incoming communications efficiently, directing calls to appropriate departments and staff members.

• Maintained meticulous records of guest check-ins and check-outs, contributing to the hotel's operational organization.

Walmart Service Desk

Customer Service Associate 2016 - 2020

• Managed multifaceted customer interactions, ensuring efficient resolution of inquiries and fostering customer satisfaction.

• Maintained responsibility for store security protocols, including securing entrances and mitigating safety hazards.

• Executed accurate financial transactions and end-of-shift register reconciliation, maintaining stringent cash handling procedures.

EDUCATION

Riverside University High School

High School Diploma, General Studies

Milwaukee, WI

Jun 2012

SKILLS

Strong Problem Solving Capabilities • Great Time Management Abilities • Dynamic Individual With Years of Customer Service Experience • Advanced in Microsoft Office • Typing Speed of 35 WPM • Excellent Organizational and Communication Skills • Ability to Work Independently • Maintain Respect for Confidential Information • Ability to Handle Multiple Tasks While Maintaining a Focused Attention to Detail • Communication • Problem-solving • Microsoft Office • Multitasking

Contact this candidate