Customer Service Front Office

Kathryn Taylor

Green Cove Springs, FL *****

818-***-**** **********@*****.***

ADMINISTRATIVE OFFICE MANAGEMENT CUSTOMER SERVICE

Experienced Administrative Professional with over 10 years of expertise in office management, customer service, and administrative support within religious and business settings. Proficient in managing front office operations, multi-line phone systems, accounts receivable/payable, and event coordination. Skilled in developing procedure manuals, overseeing equipment maintenance, and delivering exceptional service to both internal and external stakeholders. Strong communication, organizational, and multitasking abilities with a proven ability to work independently and within teams.

Office Management

Customer Service

Accounts Receivable/Payable

Event Coordination

Procedure Development

Equipment Maintenance

RELEVANT SKILLS

Proven ability to deliver exceptional customer service, address inquiries, and resolve issues.

Skilled in maintaining accurate records, managing priorities, and ensuring smooth operations.

Capable of working independently and thriving in team settings to achieve goals.

PROFESSIONAL EXPERIENCE

St. Nicholas Greek Orthodox Church Northridge, CA

Church Secretary

May 2016 – Feb 2024

Managed front office operations, including multi-line phone systems, assisting the office manager and Priests, handling church calls, emails, and stewardship data entry.

Performed A/R and A/P duties, including cash receipts, deposits, transfers via PayPal, statement generation, invoicing, light collections, and file maintenance.

Coordinated office and customer service functions, managing order shipments, equipment maintenance, event planning, and publication troubleshooting.

Bethlehem Lutheran Church Northridge, CA

Front Office/Administrative Assistant

May 2008 – May 2013

Managed front office operations, including a multi-line phone system, screening calls, assisting visitors, and processing/distributing mail.

Created and distributed Sunday service bulletins, quarterly stewardship statements, church newsletters, and announcements, and maintained the church directory and Boulevard Church Sign.

Provided administrative support to the Pastor, including preparing procedure manuals, the Worship leader’s monthly schedule, and overseeing equipment service and maintenance.

EDUCATION CERTIFICATIONS

Pierce College/College of the Canyons/Van Nuys College of Business 1983-1987

TECHNICAL SKILLS

Software: Microsoft Office Suite, MS Excel, FileMaker, Fellowship One Stewardship

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