Customer Service Administrative Support
Resume:
JACKIE
RAYMOND
**********@*******.***
Mayfield Heights, OH 44124
I have four years of experience as a highly organized and detail- oriented office assistant, I have developed my skills in providing administrative support across various departments. My adeptness in managing multiple tasks efficiently ensures that projects are completed accurately and on time. Having worked in customer service for 21 years, I possess exceptional communication and problem-solving abilities, enabling effective collaboration with colleagues and addressing challenges effectively. Meticulous in my work, I strive for perfection and maintain a high level of organization and precision. My dedication to meeting tight deadlines and exceeding expectations has proven invaluable, as I approach tasks with attention to detail and a commitment to excellence. Thriving in fast-paced environments, I prioritize tasks effectively, contributing to departmental efficiency and success. With a proven track record in delivering high-quality administrative support, I am confident in excelling in any role. PROFESSIONAL SUMMARY
SKILLS
• Schedule staff
• Office Administration
• Microsoft Office Suite
• Clerical Support
• Mail Handling
• Critical Thinking
• Medical Terminology
• Computer Skills
• Customer and Client Relations
• Microsoft Excel
• ALS Certified
• AED Certified
• First Aid Certified
Grand Canyon University
Arizona City, AZ (online classes)
• 01/2026
Bachelors: Health Science
Valley College
Parma Ohio
No Degree: Medical Assisting
Medical Terminology.Introduction
to Anatomy.
First Aid Procedures. Office
Procedures
Pharmacology. Communication
Skills
Lakeland Community College
Kirtland, Ohio • 05/2015
EDUCATION
National Driver School - Administrative Assistant
Solon, OH • 02/2023 - Current
Jack Thistledown Racino - Security Officer/Dispatcher North Randall, OH • 08/2018 - 02/2023
Marcs - Cashier
Mentor Ohio • 02/2007 - 08/2018
WORK HISTORY
Prepared Ohio certificates of completion for students to take to DMV to take road test
•
Set up student and teacher schedules with driving
appointments
•
• Answered emails, and phone calls from customers.
• Organized schedules for instructors
• Taught students how to use online classroom
Checked and verified photo identification prior to granting facility access.
•
Wrote detailed reports of all security breaches and investigations.
•
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
•
Reported suspicious activities and persons to law
enforcement.
•
Responded quickly to emergency situations to assess and deflect issues.
•
Responsible for safety and well being of guests and fellow team members
•
• Provides first aid, including CPR when necessary.
• Provided customer service with cheerful and helpful manner Built relationships with over 150 customers to encourage repeat business.
•
Operated cash register for cash, check, and credit card transactions
•
• Helped customers complete purchases, locate items, and join Associate of Applied Science:
Criminal Justice
Mentor High School
Mentor, OH • 06/2006
High School Diploma
Heartland - Dietary Aide
Mentor ohio • 01/2006 - 02/2007
reward programs.
• Tallied cash drawer at beginning and end of each work shift. Handled cash with high accuracy and took care to check bills for fraud.
•
Checked personal identifications during alcohol and tobacco sales.
•
Identified and resolved discrepancies and errors in customer accounts.
•
Prepared individual dietary menus based on patients' medical conditions, physical health, preferences, and distastes.
•
• Assisted with meal preparation and serving.
Inspected special dietary meals to ensure they comply with the dietary restrictions of that sister.
•
Monitored patients' eating habits and reporting problems with swallowing, chewing, or loss of appetite to the Dietary Manager.
•
Assisted with the Manager and staff with determining kitchen supplies and stock for the day, as well as checking and maintaining stock levels and replacing stock as needed.
•
Assisted with cleaning duties including dish washing, sweeping, mopping, emptying trash and recycling, returning clean dishes and utensils, pots and pans to their proper locations.
•
Contact this candidate