Project Management Program Manager

Shiv Iyer

*************@*****.*** Contact Number: 414-***-**** www.linkedin.com/in/shiviyermke

SENIOR ERP PROGRAM MANAGER SENIOR DELIVERY LEADER SENIOR BUSINESS TRANSFORMATION LEADER

Results-driven ERP Project Management Professional with an MBA and over 20 years of experience in ERP implementation, project management, and delivery leadership. Highly skilled in integration, application architecture, and SAP site readiness, I have a proven track record of delivering complex projects on time and within scope. I am recognized for my attention to detail and strategic approach, which ensures seamless ERP adoption and operational efficiency.

Program Management Business Transformation Demand Management Application Architecture

Integration Architecture Delivery Leader Vendor Management PROFESSIONAL EXPERIENCE

JOHNSON CONTROLS INC., MILWAUKEE, WISCONSIN 2009 – 2024 Associate Director – Site Readiness and Delivery Leader, SAP Program Managed site readiness for manufacturing plants and distribution centers within the $350 million S4 Hana SAP program over five years, ensuring smooth ERP adoption through proactive risk mitigation and issue resolution

Vision & Plan – Developed a vision, direction, and strategy for site readiness and built measurable outcomes. Maintain oversight and accountability for program performance including the creation/review of key project delivery metrics across projects within the program.

Agile framework – Developed an agile framework of site readiness in small sprints to build and deploy business solutions rapidly reducing project risks and enhancing operational effectiveness.

Steering Committee – Collaborated with business leaders to identify functional heads and create a Steering Committee for the project.

Project Landscape – Led a team of Subject Matter Experts in conducting a business process survey, identifying essential edge applications, integrations, and master data requirements, thereby defining the project scope.

Program Estimation – Worked closely with IT, vendors, and business leaders to develop project estimates. Proposal presentation to Executive leadership for funding approvals. Build annual portfolio roadmap. Manages and tracks project/program budget/variance and takes corrective actions

Delivery Lead – Led SAP ECC enhancement projects at the manufacturing plant from scope definition through execution. Delivered improved business functionality, resulting in a 20%-30% efficiency increase in operations in export compliance, goods receiving process, stock placement, production staging & pricing.

Demand Management – Collaborated with the business to prioritize enhancements and worked with IT on developing and releasing SAP solutions, ensuring alignment with business expectations and providing clear visibility of the solution.

Team Management – Supervised and guided a team of subject matter experts specializing in key business functions, including Order-to-Cash (OTC), Record-to-Report (RTR), Procure-to-Pay (PTP), and Plan-to-Fulfill

(PTF). Responsibilities included mentorship, career planning, and performance reviews.

Playbook & Templates – Developed a site readiness and delivery playbook with standardized templates for estimation, funding approval decks, resource planning, and cost structures (internal and external). This playbook enabled approximately 20-30% time savings through improved reusability.

Scorecard - Prepares and delivers regular, audience-specific communications/reports/dashboards to ensure that program sponsors, key stakeholders, CIO advisors, and leadership are adequately apprised of program and project statuses, successes, risks, and issues. Shiv Iyer, PMP® - MBA Page 2 of 2

Senior Project Manager, PMO Office

Resource Management

o Directed a team of project managers, ensuring projects were assigned based on skill sets and specific requirements. Work with external IT partner

o Build project reporting templates, estimation matrix, and communication cadence with business and leadership.

Plant Relocation Project – IT Project Manager for relocating a manufacturing plant from Canada to Mexico, overseeing all phases from scope definition to execution, ensuring successful completion.

Other projects – Led Infrastructure, Supply Chain, Customer Visibility, and E2open projects, acting as the liaison with the business to ensure successful launches resulting in process automation and cost savings.

Project Execution Strategy – Build strategy/business case development, then develop the implementation plan to support the business case, and drive the implementation to deliver the final program objectives.

Application Build – Led a team in developing applications from design through release, adhering to the complete Software Development Life Cycle (SDLC) to ensure high-quality deliverables. This involved overseeing every stage, including requirements analysis, system design, coding, testing, deployment, and maintenance. Utilized enterprise integration methodologies and tools like Mulesoft to connect systems, streamline data exchange, and enhance overall business process efficiency. Application & Integration Architect, Single Global SAP-Instance.

Application Rationalization – Led a team of IT consultants to streamline 1,900 Edge Applications into 600 global solutions by employing application rationalization matrices and techniques. This effort also involved architectural strategy development and roadmap creation.

Application Roadmap - Document architectural models illustrating the current and future states of applications, leading to the retirement of legacy systems and the creation of Global Edge Applications.

Hub-Spoke-Integration Library – Developed an inventory of 4,300 Global interfaces, including detailed designs and implementation guidelines. This effort reduced integration complexity and standardized solutions across legacy applications.

Solution and Operations Manager, Oracle Center of Excellence

Introduced Software Development Life Cycle to the team ensuring clarity and consistency throughout the development process.

Designed solutions for Oracle e-Business Suite enhancement requests, enabling the continuous delivery of updates to support business programs.

Service Operations – Led service operation team for the Oracle Center of Excellence and developed Service Level Agreements in partnership with the business.

Led the successful delivery of several small to medium-sized Oracle e-Business Suite projects across different business functions, resulting in the development of effective business solutions

Develops staff, their skills, and competencies to deliver better service and offerings, while allowing them to grow as professionals.

SYMPHONY CORPORATION, MADISON, WISCONSIN [Client – Wisconsin DOR] 2009 Solution Lead – Build solutions for Edge Applications and Integrations with other applications. Cummins Inc., STOUGHTON, WISCONSIN 2004 to 2009

Solution Lead - EBS Solution Lead overseeing the implementation of Oracle ERP projects at multiple plants. OPTIMAL SOLUTIONS INTEGRATION INC., [now NTT Data] TERRE HAUTE, WISCONSIN 2004 Solution Architect – Build Integrations between Oracle e-Business Suite and factory planner (SCM) KPIT-CUMMINS INFOSYSTEMS, COLUMBUS, INDIANA 2002 to 2004 System Analyst – Technical member of ERP conversion projects (Oracle e-Business Suite) Shiv Iyer, PMP® - MBA Page 3 of 3

CUMMINS INDIA LIMITED, Pune, India 1998 to 2002

IT Manager – Built client-server applications in Oracle database and PL/SQL; Served as a technical contributor in the Oracle e-Business ERP implementation, developing interfaces, reports, and integrations. EDUCATION

Master of Business Administration (MBA), Operations Management, University of Phoenix Certification in Project Management, PMI Certified in leading Agile Masters Diploma in Software Engineering, India Bachelor of Commerce, University of Pune

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