Customer Service Inside Sales

Stacey M. Zazzara

**** ********** ***** *********, ******* 30189

404-***-**** ********@***.***

VERSATILE PROFESSIONAL

Results-oriented sales professional with a successful history of solidifying client relations and increasing market share in the paper and gift industry. Skilled in prospecting, analyzing needs, preparing proposals, making presentations, and executing follow-up. Demonstrated ability in achieving winning outcomes through the analysis of customer needs and identification of creative, cost-effective solutions.

EXPERIENCE

GANZ USA, LLC, Marietta, GA 2018-2024

Inside Sales and Marketing Specialist

Remote Sales Specialist for assigned accounts and open territories

Performed Customer Presentations using Zoom and Microsoft Teams

Provided prompt customer service, resolving 100% of client issues in a professional and timely manner.

Analyze weekly sales reports and use results to create a more efficient way to meet with customers to grow sales.

Maintain 24/7 availability to customer questions and concerns.

Handled customer orders, returns, and replacements.

Maintained accurate records of customer interactions.

Proficient in cold calling leads.

Proficient in Apptivo (CRM Software) and Ganzforce (salesforce platform)

Awarded Top Sales Rep in the company for number of new accounts opened in 2023.

Surpassed $800K sales incentive targets for 2023.

Exceeded sales quota to date with a 68% increase in sales for 2024 compared to 2023.

WASTE MANAGEMENT, Marietta, GA 2016-2017

CUSTOMER EXPERIENCE REPRESENTATIVE

Handled customer inquiries in a timely and professional manner.

Resolved customer call complaints and issues in a timely manner.

Answered 150+ inbound calls daily and through online chat.

Set up new accounts with the appropriate plan geared toward customer needs.

UNISOURCE WORLDWIDE, Norcross, GA 2003-2010

Specification Sales Representative

Educate marketing and advertising agencies and end-users within the Atlanta market on environmentally responsible paper choices. Set up paper pricing programs with end users and paper mills.

Awarded Sales Professional of the Month November 2004-January 2005.

Provided paper samples and mock-ups to generate additional sales.

Promoted FSC environmentally friendly papers and presented benefits.

Organized company events of all sizes and formality.

Tracked product delivery schedules and timelines.

Achieved highest customer satisfaction ratings among Atlanta market distributors via customer surveys.

XPEDX (FORMALLY DILLARD PAPER), Stone Mountain, GA

1995-2003

Sales Assistant (2000-2003)

Promoted to key new inside sales roll impacting top six accounts.

Assisted top sales representative with over 12-million-dollar business.

Setting up pricing contracts, customer service, analyzing customer needs, solving shipping problems, placing mill orders.

Customer Service Supervisor (1999-2000)

Resolved complaint cases requesting supervisory intervention. Identified training issues and assisted in the development of an onboarding process for new associates.

Demonstrated strong communication skills and analytical abilities to identify and resolve customer problems.

Trained new employees to become proficient in computer and phone systems, alleviating customer down time by 20%.

Consistently demonstrated thoroughness, efficiency, accuracy and attention to detail.

Established rapport with individuals at all organizational levels from the President to warehouse personnel.

Developed creative solutions to solve customer issues and situations resulting in high customer satisfaction.

Used personal initiative to expedite out of stock emergency deliveries for key customers.

Customer Service Representative (1997-1998)

Provided support over the telephone, utilizing communication skills to identify, troubleshoot and resolve problems.

Consistent representative for highest quantity of lines and orders entered per month and highest percentage of gross profit.

Lead point of contact for high profile corporate accounts.

Human Resources Administrator (1995-1997)

Managed on/off boarding of all employees with smooth company transition.

Responsible for weekly time management and payroll processing.

Acted as employee relations liaison between management and workforce.

Assisted in the recruiting and staffing of new hires.

Updated employee compensation and benefit programs.

Configured, maintained and tracked company confidential personnel files.

EDUCATION

BA, Economics/Business Administration, King University,

Bristol, TN

PROFESSIONAL CERTIFICATIONS

Salesforce

Management Training

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