Customer Service Representative
Resume:
Yennesis Collado
Professional Bi-Lingual Customer Service Representative who can
communicate with customers on a daily basis to improve Customer Success. With strong interpersonal and communication skills allowing for effective communication with both customers and coworkers. 357 Grand Ave
Pawtucket
****.**@*****.***
EXPERIENCE
DT Investments, Providence — Inside sales Rep
December 2021 - PRESENT
● Provided a professional greeting to each customer
● Responded to all customer questions
● Received and processed customer orders
● Handled all inquiries related to orders and shipments, price and availability of parts and communicated
additional information as required
● Analyzed and determined opportunity for cross-selling and up-selling potential
● Ensured all customer interactions were properly noted
● Properly executed up-selling strategies
● Adhered to SOPs and promoted a positive customer experience
● Communicated effectively with crew members and
management
California Closets, remote — Client Liaison
October 2020 - November 2021
● Answered & directed incoming phone calls
● Scheduled appointments for clients with our Design Consultants
● Completed COI’s [certificate of insurance] for upcoming installations
● Assisted customers in providing information about product and services
● Assisted clients via phone picking up or dropping off materials at one of our showroom locations
● Completed all other duties as assigned.
.
SKILLS
· Effective communication
and interpersonal skills
· Exceptional attention to
detail and great
organizational skills
· Excellent written and oral
communication skills
· Data processing speed
and accuracy
· Working knowledge of MS
Office with a focus on Excel
· Strong analytical and
problem-solving skills
AWARDS/CERTS.
Dale Carnegie Course
Grad.
Completed Several
Salesforce Courses
Excellence in Customer
Service Award 2020, 2022
Owens Corning, Auburn Ma/Remote — Customer Service Rep. March 2018 - October 2020
● Assisted customers in resolving any problems with their account
● Managed customer interactions in a way that promptly solve customers' problems
● Assisted customers in verifying billing information, collecting payments, or resolving service issues
● Demonstrated a high degree of technical expertise and knowledge of relevant products and services
● Answered questions from customers about services that the company offered
● Prepared and submitted reports detailing account activity or service issues
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