Customer Service Warehouse Associate
Resume:
Stacey Newsome
Parrish, FL *****
*************@*****.***
Results-driven Sales Development Executive with a proven track record of driving revenue growth in both direct and B2B sales environments. Expertise in closing multimillion-dollar contracts in competitive markets.
• Strategic sales funnel management and lead generation
• Building and nurturing long-term client relationships
• Consistently surpassing sales targets and KPI's
Known for unparalleled sales acumen, exceptional customer service, and innovative problem-solving skills. Committed to delivering precision and value while fostering lasting partnerships. Demonstrated ability to adapt sales strategies to evolving market conditions and client needs. Work Experience
Partnership Direct Specialist
Thriveworks
April 2023 to December 2023
• Called physicians and medical offices to establish patient referral partnerships and contracts.
• Assisted in the morphing of the SDR role with upper management, defined buying personas, designated and established territories and conducted targeted research.
• Executed cold calling and email campaigns, scheduling meetings with key prospects.
• First SDR to close a contract with a major medical group in my territory, Texas Health Group. A multi- million-dollar partnership.
• Created and implemented SOPs for the SDR role.
• Collaborated with account managers, presenting as a team to potential partners.
• Consistently surpassed goals and adapted to a competitive environment.
• Managed accurate scheduling for executives and key stakeholders.
• Utilized organizational skills to maintain clean leads and accounts in Salesforce.
• Assisted in EHR system integrations and provided team support in crisis calls. Developed new business policies and systems for lead tracking Sales Intake Specialist
Thriveworks
August 2021 to April 2023
• Onboarding new patients through active listening and maximizing multiple intakes with each patients’ individual needs.
• Gain new clients that are searching for mental health services using one call resolution and successful call flow pitch execution.
• Record keeping and regular follow up to increase book of business, add-on services and recurring revenue potential.
• Provided highly detailed explanation of list of services that our practice offers, including all premium benefit resources that set us aside from other practices.
• Navigate multiple software platforms with constant changes, while staying organized
• Top performer, consistently meeting and exceeding company/team goals across all KPI's
• Spent time shadowing management to help coach other team members, with proven improvement in their performance.
• Represent the Thriveworks brand by delivering first class customer service to ensure a great client experience on every call, regardless of the reason for calling (new or existing clients)
• Routinely finding and offering alternate solutions for clients to meet their needs.
• Active listening, persuasive language and rapport building skills built and utilized consistently.
• Data analysis to manage KPI's to effectively.
• Routinely exceeded KPI goals and metrics for my position.
• Advanced time management skills to effectively manage current load while still actively seeking out new leads and potential clients.
• Developed existing sales skills through on-the-job training and utilizing Thrive University and all available training offered, including trainings not required for position.
• Peer to Peer Sales coaching to share sales insights and techniques to assist in development of new team members.
Sales Manager
Body Wellness Fitness & Management, Inc.
February 2016 to August 2020
· Prospecting for new contracts, events, and fundraising
· Directly responsible for the development of rapport and management of large accounts and sales presentations
· Weekly client account retention follow-up calls; account reviews, quality assurance, efficiency, client satisfaction; providing suggestions and solutions for account tailoring, as necessary.
· Credentialing specialist for verification of personal trainers, doctors, and authors licenses.
· Top producer selling ad space and venue slots.
· Event Planning and Fundraising
· Onsite sales presentations to Industry business professionals Customer Sales & Technical Support
The Systems House
January 2005 to January 2014
· Computer support tech for medical distribution software.
· Answer Help Desk calls to consult with, assist and modify customer software as needed.
· Report programming in UNIX Universe platform.
· Prospecting for potential new clients
· B2B sales, sold and supported software and hardware to clients.
· Gather client requirements for use with IBM sales configuration software to build hardware/software packages sold.
· On site software training to various medical staffing. Education
Technical school in Data Processing
Oswego County BOCES - Central Valley, NY
September 2024 to December 2024
Skills
• Technical Support
• Personal Growth in Consistently Hitting KPIs, Time Utilization, Training and Development, Coaching and Mentoring, Communication, Conflict Resolution
• B2B Sales
• Customer Support
• Accuracy in Database Management
• QuickBooks
• Avaya
• Lead Recruiting and Retention
• Networking
• Help Desk
• Microsoft Office
• Call Center
• Insurance Plan Information, Knowledge in Mental Health Modalities
• Reporting
• Sales Management
• Fundraising, selling personal training and concierge services, Expert in prospecting and following through the sales process, Passionate about the mental/ Physical health field
• Typing
• Salesforce
• Cold Calling
• Digital Marketing, Product/Company Knowledge, Resource Utilization Strategies
• Scheduling (Over 10+ years’ experience)
• Google Analytics
• Search Engine Optimization (SEO)
• Microsoft CRM
• Statistical Analysis
• Account Management
• Project Management
• Analytics
• Personal Training
• Process Improvement
• Customer service
• Communication skills
• Product demos
• Sales management
• Outside sales
• Inside sales
• Telemarketing
• Cold calling
• Outbound sales
• Direct sales
• B2B sales
• Account management
• Marketing
• Pricing
• CRM software
• Live chat
• Business development
• Negotiation
• Salesforce
• Leadership
• Relationship management
• Training & development
• SaaS
• Presentation skills
• Mentoring
• Dealership experience
• Technical support
• Customer acquisition
• Market research
• Google Suite
• Conflict management
• Social media management
• Events management
• Typing
• HubSpot
• Windows
• Project management
• Help desk
• Requirements gathering
• Microsoft Access
• Microsoft Publisher
• Teaching
• Driving
• EMR systems
• Quality assurance
• QuickBooks
• Google Analytics
• Google Ads
• Phone etiquette
• Sales
• HVAC
• Office experience
• VoIP
• Supervising experience
• Computer skills
• Warm calling
• Technology sales
• Lead generation
• Software sales
• Google Docs
• Zendesk
• Social media marketing
• Prospecting
• Territory management
• WordPress
• IT
• Medical terminology
• Medical billing
• ICD coding
• VPN
• HIPAA
• Proofreading
• EDI
• Upselling
• Research
• Telecommunication
• User research
• Data analysis skills
• AI
• Digital marketing
• Management
• Organizational skills
• Editing
• Account management
• Microsoft Office
• Communication skills
Awards
Top Monthly Sales
November 2023
Was able to negotiate a contract with senior executives at Texas Health and Southwestern Health Systems. This was the first ever, multimillion dollar deal for partnerships at Thriveworks Counseling and a first for the newly created Business to Business department. Certifications and Licenses
AED Certification
Certified Personal Trainer
First Aid Certification
Certified Fitness Instructor
CPR Certification
Microsoft Office Specialist
August 2016 to Present
Assessments
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Protecting patient privacy — Proficient
November 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Outside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Professionalism — Proficient
December 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Technical support — Proficient
June 2023
Performing software, hardware, and network operations Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
HR: Compensation & benefits — Proficient
October 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Creating presentations with Microsoft PowerPoint — Proficient June 2024
Creating presentations using Microsoft PowerPoint's tools and features Full results: Proficient
Technical support: Customer situations — Proficient June 2023
Responding to technical support situations with sensitivity Full results: Proficient
Working with MS Word documents — Proficient
June 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Basic computer skills — Proficient
September 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Teamwork: Interpersonal skills — Proficient
February 2024
Responding to challenging team situations at work
Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Delivery driver — Proficient
August 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Inside sales — Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Written communication — Proficient
October 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Front desk agent (hotel) — Proficient
June 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Social media — Proficient
January 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Verbal communication — Proficient
April 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Recruiting — Proficient
January 2022
Managing the candidate sourcing and selection process Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Medical billing — Proficient
November 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Community Impact and Leadership:
• Secured sponsorship for a local shelter supporting abused women and children, resulting in rehabilitation services for hundreds of women
• Provision of essential resources for rebuilding lives
• Significant expansion of the shelter's capacity to assist vulnerable individuals
• Demonstrated strong community engagement and compassion, leveraging networking skills to create meaningful social impact
Contact this candidate