Customer Service Technical Support

Lori Garrard

*** ******* **.

Griffin, Ga. *****

***********@******.***

QUALIFICATIONS

Solid managerial and administrative experience.

Exceptional versatility and adaptability.

Dedication and drive as a hard – working individual.

Superlative communication and team building skills.

Ability to manage multiple tasks in a pressured environment.

CUSTOMER SERVICE AND SALES SKILLS

Interacting with clients and coworkers utilizing excellent organizational skills to arrange and coordinate special events, software releases, remodels, resets, and training.

Delivering excellent customer service and conducted in house promotions increasing sales and productivity while functioning as management.

MANAGERIAL

Managing daily sales operations at store and departmental levels.

Graduate of Supervalu University for Management

Various spreadsheets used for tracking incremental sales, inventories, known loss, contribution to overhead formula, distribution, and labor calculations.

Interviewing and hiring of necessary personnel.

Discipline and Accolades of team members.

EMPLOYMENT HISTORY

May 2010 – Presently - Food Depot Store Manager & Reset/ Remodel Team

June 2009 –April 2010 Heritage Bag – Extrusion Specialist

June 2006 – October 2008 Reflexis Networks – Technical Support

April 2006 – February 2005 Ross Inc - Front End/ Cash Management Supervisor

Feburary2005 – February 2004 Matria HealthCare – Technical Coordinator

February 2004 – December 2002 Bright House Networks – Technical Support

December 2002 - September 2002 AOL (America on Line) – Technical Support

1995 -1992 Panasonic/ ACOM - Age Laboratory Technician

1992- 1989 United States Air Force _ Fuel Systems Specialist

EDUCATION

I attended Radford University, Radford VA., studies in Communications and Computer Science.

I graduated Supervalu University for Management Training.

I have several Certifications in Fuels, Safety, and And Laboratory Testing.

I have letters of recommendation available upon request.

REFERNCES AVAILABLE UPON REQUEST.

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