Quality Assurance Field Technician
Resume:
Chris Grace
North Huntingdon, PA 15642
Profile Experienced manager with great people skills, work ethic, and a vast knowledge of computers. Proficient with Microsoft Office, Excel, and Outlook.
Experience
Heath Consultants, Inc Greensburg, PA 10/2018-Present
Area Manager
Responsible for the leadership, support, coaching and development of Field Supervisors
Manage several utility contracts with natural gas companies throughout the Northeastern U.S.
Set and communicate daily safety, quality, production, and financial goals and expectations to Field Supervisors.
Direct company safety and quality standards by reviewing monthly KPI’s on all projects.
Review investigations, root cause analysis findings and oversee corrective actions taken.
Manage the integrity of field technician’s employment life cycle: interviewing applicants, hiring, coaching, disciplining, and discharging.
Primary point of contact with all utility clients, regarding all operational matters dealing with the projects.
Meet with utility clients to maintain customer relations and discuss changes to the operating procedures and to promote open communications.
Prepare, justify, and administer program financial budgets.
Oversee procurement and contracts to achieve desired results.
Monitor expenditures and use cost benefit thinking to set priorities
Heath Consultants, Inc Greensburg, PA 2/2015-10/2018
Quality Assurance Manager
Organize the business process and operating procedures utilized by the Quality Auditors for Leak Detection, Meter Reading, and Utility Line Locating.
Supervise Quality Auditors to ensure the quality audits are performed in a timely and accurate manner, and ensure that all documentation is complete and correct.
Render recommendation concerning policies and procedures which will contribute to a better work force in the field.
Accurately maintain spreadsheets and files of all completed quality audits for internal use and compiled quarterly reports of all findings for all projects in the Northeast Region.
Provide uniform training of company personnel in areas of Leak Detection, Meter Reading, Smith Defensive Driving, and other activities that may occur during daily operations.
Evaluate external and internal customers in the use, operation, calibration, and procedures of Heath Consultants instrumentation.
Certified Operator Qualification Evaluator for Mid-Western Energy Association (MEA), Southern Gas Association (SGA), Veriforce, and Smith System Defensive Driving Instructor.
Heath Consultants, Inc Detroit, MI 9/2009-2/2015
Project Manager
Served the customer, and exceeded their expectations, as they are my first priority.
Manage and support the field services organization in order to maintain an acceptable gross margin while providing service of the highest quality.
Organize the hiring, training, evaluation, motivation and supervision of field staff.
Facilitate the training, audit, safety, and documentation processes of our projects in the state of Michigan.
Monitor Profit/Loss of several projects in the Michigan area.
Administer quality audits in order to determine where improvements are needed.
Implement the required training to alleviate problems or issues discovered during the audit procedure.
Conduct weekly safety meetings.
Established a positive rapport and work relationship with every employee currently working within the company and our clients in order to maintain present clientele and promote new business.
North Star Communications, Inc Cecil, PA 5/2002 – 6/2009
Service Technician
All levels and grades of telephone cable, cat 5, enhanced cat 5e/E, cat 6.
Installation of all types of telephone and data jacks, rack mount data equipment and cable management systems.
Trained on the installation and servicing of all types of analog and digital business telephone systems.
Trained and experienced on the installation and servicing of several digital voice mail systems.
Installed, terminated, certified and repaired single mode and multi-mode fiber optic cabling and connectors (ST, SC, FC and LC).
Installation and service of home audio and video equipment including Directv satellite systems, Directv HD, in wall surround sound systems, mounting of all types of Plasma and LCD TVs and HD projectors and viewing screens.
Cable Systems, Technical Services Inc. Markham, ONT 11/2000 – 9/2001
Testing and Maintenance Technician
Certified the performance of existing cable television networks in Pittsburgh, PA and Detroit, MI. Preparing them for broadband internet service.
Conducted forward and reverse sweep testing on fiber optic nodes, power supplies, amplifiers and all equipment up to customer drops.
Trained and experienced using analog and digital oscilloscopes and spread spectrum analyzers.
Cieco Industrial Electronic Controls, Inc. Clinton, PA 9/1998 – 11/2000
Electronic and Manufacturing Technician
Stuffed and soldered all company designed printed circuit boards..
Built and wired all types of motor control panel enclosures.
Experienced in reading all types of schematics and blue prints.
EDUCATION
Pittsburgh Technical Institute Associate in Electronic Technology Degree
Taylor Allderdice High School Applied Technology/Academic Diploma
Certifications
Lean Six Sigma White Belt Certified Lean Culture Certified
Smith Driving Instructor Veriforce OQ Evaluator
Mid-West Energy(MEA) Evaluator Southern Gas Association(SGA) Evaluator
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