Administrative Assistant Support

Portia Boyd

***********@*****.*** 662-***-**** Forney, TX

SUMMARY

Seasoned professional with 21 years of experience in administrative and dispatch roles, seeking a Coordinator, Administrative Support position. Skilled in managing communications, maintaining accurate records, and implementing sustainability initiatives. Proven ability to coordinate administrative tasks and support departmental operations effectively.

WORK EXPERIENCE

Baylor Scott and White Health Dallas, TX

Police Dispatcher May 2024 - Present

• Dispatch 911 emergency calls to law enforcement officers and facilitate communication with relevant parties.

• Maintain accurate logs of officer communications and locations using computer-aided dispatch systems.

• Utilize electronic TLETS for research and investigations on driver's licenses and vehicle registration tags. Greenwood Police Department Greenwood, MS

Administrative Assistant May 2022 - May 2024

• Composed official correspondence, including memos and letters, for the Chief of Police to effectively communicate with staff.

• Maintained accurate records of employee leave, overtime, vacation, and sick leave, ensuring compliance with department policies.

• Ensured accuracy of bi-weekly payroll submissions and reconciled monthly bank statements, overseeing all fiscal transactions related to supplies and uniforms.

Mississippi Valley State University Itta Bena, MS

Sustainability Coordinator Jul 2019 - May 2022

• Coordinated and implemented sustainability and energy conservation initiatives, enhancing organizational environmental practices.

• Developed and executed performance tracking tools for sustainability reporting, improving transparency and accountability in sustainability efforts.

• Engaged employees in sustainability initiatives, fostering a culture of environmental responsibility within the organization.

Work Control/Transportation Sep 2018 - Jul 2019

• Administered the Work Control Station within the Facilities Management Department, managing work order requests and effectively assigning tasks to Technicians via the WebTMA system.

• Scheduled and coordinated transportation arrangements for travel, ensuring efficient logistics for departmental needs.

The Office of the Attorney General Tallahassee, FL Administrative Secretary Oct 2017 - May 2018

• Reviewed new claims, treatment bills, and related documents to ensure completeness, contributing to the accuracy of the victim compensation claim process.

• Conducted data entry of claim elements into the victim compensation claim database and performed criminal history background checks for claimants, enhancing the integrity of the benefits assessment. Greenwood Police Department Greenwood, MS

Executive Secretary Nov 2014 - Sep 2017

• Composed official correspondence for the Chief of Police, including memos and letters, to effectively communicate with staff.

• Maintained precise records of employee leave, overtime, vacation, and sick leave, ensuring accurate bi-weekly payroll submissions to City Hall.

• Oversaw all fiscal transactions, including the ordering of supplies and uniforms, and managed the Petty Cash Fund, along with reconciling monthly bank statements.

Police Dispatcher Jun 2010 - Nov 2014

• Obtained certifications in Dispatcher operations (2011) and Domestic Violence response (2013), enhancing professional qualifications.

• Dispatched 911 emergency calls to officers and efficiently transferred calls to relevant parties, ensuring timely responses.

• Maintained precise logs of officer communications and locations through computer-aided dispatch, while utilizing electronic NCIC for research on driver's licenses and vehicle tags. United States Army Fort Stewart, GA

Food Service Specialist Jan 2008 - Sep 2009

• Maintained cleanliness and sanitation of kitchen and food preparation areas, ensuring compliance with health and safety standards.

• Managed the stocking of salad and fruit bars for all meal services, enhancing nutritional options for personnel. Gilliam Head Start Center Greenwood, MS

Bus Monitor Oct 2001 - Jan 2008

• Ensured the safe transportation of preschool students by conducting headcounts and roll calls prior to boarding the bus.

• Monitored student behavior to guarantee safety during transit, confirming secure seating and proper entry and exit procedures.

• Collaborated with staff to maintain adherence to safety protocols, contributing to a secure environment for all students.

EDUCATION

Mississippi Valley State University

Bachelor of Science, Office Administration

Itta Bena, MS

May 2015

American Intercontinental University

Master’s Business Administration

Online

Apr 2018

SKILLS

Confidentiality • Meeting and Travel Support • Document Control • Scheduling • Vendor Management • Microsoft Word • Excel • Access • Spreadsheet • PowerPoint • Outlook • Time Management • Organizational Skills • Attention To Detail • Multi-tasking • Interpersonal Skills

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