Office Manager Customer Care

EMILIA TRNKOVA

Lake Worth, FL

Phone: 903-***-****

Email: *******@*****.***

PROFESSIONAL SUMMARY

MULTILINGUAL (CZECH / POLISH/ ENGLISH) ESTHETICIAN with over 10 years of experience in luxury spa settings, recognized for delivering exceptional skincare treatments and maintaining high client satisfaction. Proven ability to lead and manage spa operations, ensuring a seamless and harmonious work environment. Adept at product sales and committed to continuous professional development.

CORE STRENGTHS

Customer Care and Support Client Relationship Building

Problem Solving

Interpersonal Communication

Sales and Marketing Strategies

Leadership

Team Collaboration

Luxury Facial Treatments

Training and Development

PROFESSIONAL EXPERIENCE

Esthetician, Eau Palm Beach Resort & Spa, Lantana, FL

• Provided top-class services including facials, hydrofacials, and Geneo facials.

• Consistently received positive feedback from clients.

• Contributed to the spa's 5-star Forbes rating.

• Effectively sold spa products and maintained high availability for work.

04/2021 - 10/2024

Office Manager, RAP Trucking LLC, High Point, NC

Managed office functions, including scheduling and organizing daily, weekly, and monthly reports.

• Updated appointment calendars and performed basic accounting tasks.

• Ensured smooth office operations and maintained preparedness.

01/2018 - 06/2020

SPA Manager, Solar SPA, Sherman, TX

• Supervised administrative functions and provided excellent customer service.

• Coached staff on facials and massages.

• Scheduled work shifts and led the team effectively.

10/2016 - 03/2019

Owner/Manager, Organic Vizage, Winston Salem, NC

05/2015 - 10/2016

• Developed and implemented effective recruitment strategies to attract top talent.

• Conducted interviews, evaluated candidates, and made hiring decisions.

Onboarded new employees, ensured they were well-integrated into the team and understood policies and procedures.

Managed staff schedules, ensuring adequate coverage for all shifts.

Monitored and evaluated employee performance and provided constructive feedback.

Handled administrative tasks such as budgeting, inventory management, and financial reporting.

Provided ongoing training and development opportunities for staff to enhance their skills and knowledge.

Fostered a positive and collaborative work environment, encouraging teamwork and professional growth.

Addressed any performance issues promptly and constructively, offering support and guidance to improve.

Ensured the highest level of customer satisfaction by maintaining service quality and addressing client concerns.

Built and maintained relationships with suppliers, vendors, and other business partners.

Ensured compliance with all relevant health and safety regulations.

• Stayed updated on industry standards and best practices.

EDUCATION AND CERTIFICATES

Bachelor of Science (BS) in Fashion Design, Textile Engineering College, Vansdorf, Czech Republic Skin Care Therapist Certificate, Health and Style Institute, High Point NC

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