Customer Service Support
Resume:
806-***-**** *******@*****.***
DEANN FREEMAN
A well-versed professional with extensive experience of over 20 years in multiple industries, including domains such as customer service, finance, and beauty. Demonstrating profound skills in providing excellent customer support, answering customer queries, and resolving their problems promptly, ensuring a high customer satisfaction rate. A proactive individual with a strong ability to adapt to diverse work environments and proficiency in creating professional work environments that add to the overall company growth.
EDUCATIONAL BACKGROUND
CORE COMPETENCIES
College - San Angelo University 1979 – 1980
College Texas Tech University 1980 – 1981
Lamesa High School 1979
Adept at communicating and coordinating with customers and helping them resolve their queries, creating a welcoming and positive environment
Competent at managing daily operations, leading teams, evaluating employee performances, and implementing workplace strategies that improve productivity
Holds 20 years of expertise in supervising accounting processes, which include drafting financial statements and creating payroll for clients
Overseeing monthly sales tax statistics, filing tax returns, and reviewing quarterly government reports, ensuring that all figures and statements are accurate and up to date
PROFESSIONAL EXPERIENCE
Tax Admin
Don Stephens CPA, PC Jan 2000 – Nov 2019
Assisted in preparing income tax returns and calculated payroll deposit amounts monthly for clients and made deposits on their behalf
Adeptly filed monthly sales tax returns for multiple clients and performed the month-end billing procedures for the company
Communicated with numerous clients about their statements and resolved issues that the IRS could flag
Prepared monthly as well as quarterly financial statements and reports for various clients ensuring compliance with the accounting standards
PROFESSIONAL SKILLS
Interpersonal Skills
Communication skills
Strong Team Player
Relationship Management
Negotiation skills
Detail-oriented
Time management skills
TECHNICAL SKILLS
QuickBooks
MS Office Suite
REFERENCES
Jayne James
D’linda Law
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