Human Resources On-Site

Virginia R Holder

*** ***** ******** ***** ********, SC 29229 803-***-**** ***********@*****.***

Profile

30+ years of progressively responsible experience in management training, human resources, and sales. Team player with strong leadership, interpersonal skills and service orientation.

Career History

Contract Support Manager April 2024 - Present

Travel support for several hospitality companies, at large sports and entertainment venues across the nation. Leads teams through the event’s operations planning/setup to the execution of each client’s specific contract. Collaborates with each venue’s on-site management team to ensure their event’s success. Manages venue staff – catering, culinary, day labor, etc. Interacts with clients and guests as a liaison for the on-site management team. Must be consistently strong in leadership and communication skills to manage each venue’s diverse staff, processes, and operations successfully.

Aramark Sports & Entertainment @ the Destin Fort Walton Beach Convention Center July 2021 – April 2024

General Manager

Plans, manages, and guides all food and beverage services, onsite and offsite, for every event. Meets the operating and financial goals for the component - driving revenue sales to meet these goals. Works closely with clients to execute their vision and objectives. Provides an exceptional guest experience through quality service and team leadership. Responsible for purchasing, inventory control, and maintaining compliance with Aramark and state standards of operations and safety, client contracts, and within Aramark’ Business Conduct Policy. Responsible for growing, managing, and maintaining all areas and aspects of the components – front of house to back of house. Provides travel support for other components, as a manager for culinary, catering, and concessions.

Aramark Sports & Entertainment @ UofSC September 2018 – July 2021

Director of Operations

Responsible for working to enhance the fan experience by improving and streamlining service operations. Manages the operations department, warehouse staff, and oversees concessions management. Responsible for purchasing, inventories, and equipment maintenance for 10+ sports/entertainment venues. Maintains compliance with Aramark’s standards of operations and safety, client contracts, and within Aramark’s Business Conduct Policy.

Which Wich Superior Sandwiches, Columbia, SC June 2016 – September 2018

Franchise Business Consultant/District Manager

Liaison to franchise owners of Which Wiches in two states. Provides support to owners to grow their business by focusing on sales, labor, food cost, training, onboarding, and guest interaction. Provides new store opening training, each two weeks long, and conducts quarterly audits at over 25 locations. Executes training courses for underperforming stores and their owners. Supports the franchisee in project management to include recruiting, building and opening new stores. Produces weekly sales reports on all franchises in designated regions. Assists in the transferring of selling stores to new owners and provides new owners with franchise training. Communicates both verbally, and in written form, to all franchisees to keep them up to date and to assist them with any problems they may be having. Extensive travel required.

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Which Wich Superior Sandwiches, Columbia, SC September 2014 – June 2016

General Manager

Maintaining the restaurant’s revenue, profitability, and quality goals. All things involving the management of staff, including scheduling and training. Conducting and inputting weekly inventory. Growing sales through consistency of day to day operations and ensuring great customer service. Soliciting and executing catering.

Hooligans Columbia, SC June 2013- September 2014

General Manager

Maintaining the restaurants revenue, profitability, and quality goals. All things involving the management of staff, including scheduling and training. Conducting and inputting weekly inventory. Growing sales through consistency of day to day operations and ensuring great customer service. Soliciting and executing catering.

North Trenholm Weekday Education Columbia, SC August 2003- May 2013

Teacher

Taught a curriculum based program for Pre K students. Certified in First Aid and CPR.

Education

University of South Carolina (Attended 3 years)

Midland Technical College (Attended 2 years)

Thomas Sumter Academy – High School Diploma

Computer Skills

Basic computer skills

Proficient in Microsoft Word and Outlook

ServSafe Certified and Proctor

Proficient in Restaurant Systems including NCR Silver, Aloha, Squirrel, and Digital Dinning.

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