Customer Service Representative

Sheri Macek

CUSTOMER SERVICE

Houston, Tx 346-***-**** *************@*******.***

Objective

I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions. I am a motivated self-starter with a strong work ethic and a demonstrated ability to adapt to new situations. I have a proven track record of meeting deadlines, solving problems and maintaining the highest levels of performance.

Experience

Good Shepherd Animal Rescue 2010-2015

• Established rigorous cleaning schedule to ensure cleanliness of facilities

• Managed inventory to ensure adequate supplies

• Provided excellent customer service by answering customer enquiries promptly and professionally

Credit Card Center 1999-2002

• Acted as first point of contact and set appointments for prospective clients

• Prioritized tasks efficiently to ensure all call quotas were met without sacrificing quality

• Set appointments for sales and prospective clients

• Handled complaints and questions, and re-directed calls to other team members Skills & abilities

• Management

• Problem solving

• Analytically minded

• Handle high call volume

• Both inbound and outbound calls

• Trained to handle irate customers

References Available Upon Request

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