Customer Service Data Entry
Resume:
Jasmine Lewis
Fort Worth, TX *****
*************@*****.***
Customer service and administrative professional with 10+ years of experience seeking an advanced position. A proven track record of friendly customer service, detail oriented and strength in both time management/teamwork, proficiency data entry, organizational skills, problem-solving abilities, and committed to providing high-quality service. Effective at managing diverse team members to accomplish business goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Prior Authorization Representative
Cigna-Express Scripts - Remote
September 2023 to Present
• Receive request for prior authorizations through the electronic health record (EHR) and/or via phone or fax and ensure that they are properly and closely monitored.
• Manage correspondence with insurance companies, physicians, specialist and patients as needed, including documenting in systems OnePA and CSP as appropriate.
• Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow- up is performed.
• Secure patient information in accordance with HIPPA policy/procedures.
• Receive inbound calls from patients, pharmacies, medical doctor offices, and make outbound calls accordingly.
Payroll Specialist
Lonestar Transportation
August 2022 to August 2023
• Process weekly, bi-weekly, and semimonthly payroll in AS400 and Paycom payroll system, including adding new hires, terminating employees, and updating existing employee information.
• Working knowledge of basic accounting principles, payroll practices, and computer literacy, including using programs and MS Office.
• Ensured all tax notices, garnishments, child support orders are handled promptly and/or shared with appropriate parties.
• Accurately maintained payroll information by calculating, collecting, and entering data. CSR- Customer Service Rep
Lonestar Transportation
June 2021 to August 2022
• Entered shipments, customer information into AS400 system, conducted, and provided updates on shipments to logistics customers with high quality written and verbal communication skills.
• Proficient navigation through assigned software and multiple screens to complete established tasks in a timely manner.
• Respond to billing and settlement requests for correction on transportation shipments and BOLs
• Inbound/outbound communication with customers via email/phone with the ability to think quickly, logically, and analytically when problem-solving.
Group Lead Coordinator/ CSR / Quality Control
DHL Supply Chain
December 2016 to June 2021
• Clearly, concisely, delegated goals, tasks, and other organizational needs while successfully managed a team of 6+ throughout shift to make sure deadlines were met, including train newly hired associates to accurately pick, pack, and ship product.
• Shipping and receiving using FedEx shipping method
• Clerical/Admin daily duties consist of print, copy, scan, file, fax, and received merchandise into system using software programs (SAP, MS Office, Excel, Outlook)
• Oversaw maintenance, calibration, control of inspection, troubleshoot errors/discrepancies, assemble, and perform standard test on mechanical Zeiss microscopes and computers to provide daily customer support/feedback via email and phone.
• Inventory and cycle count stocked merchandise and parts CSR/ Inventory Control /Team Lead
Walmart
February 2009 to October 2015
• Processing orders and transactions.
• Providing proactive customer outreach.
• Collecting and analyzing customer feedback.
• Successfully supervised a team of 4+ and distributed work evenly among team to achieve maximum time management while keeping a clean and safe work environment. Education
Fort Worth, TX
March 2021 to March 2021
Everest College
January 2014 to December 2014
McComb High School - McComb, MS
January 2006 to December 2009
Skills
• Type 45WPM
• Customer Service Support
• Team player
• Excellent time management skills
• Data Entry
• Conflict Management
• Exceptional Telephone Etiquette
• Training and Development
• Self Starter
• Microsoft Office
• AS400 system
• Strong attention to detail
• Positive Attitude
• Quick Learner
• Manufacturing
Contact this candidate