Customer Service Assistant Manager

Cynthia Wittig

Essex, MD *****

***********@*****.***

+1-667-***-****

Professional Summary

I look forward leading the employees in the right direction. I am a hard worker, I make sure all work is done before leaving any shift that I’m on, if I don’t know how to do something I ask so the job I be- forming will be done right. I am a quick learner, listening to directions. I do enjoy work. People think I’m crazy for that. It’s a good thing, I like to stay busy. I am willing to relocate to: Rosedale, MD - Aberdeen, MD - Middle River, MD Authorized to work in the US for any employer

Work Experience

Assistant Manager

Pizza Bolis-Baltimore, MD

June 1995 to Present

Responsibilities:Customer service and customer's satisfaction.

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assisted in the management of daily operations, ensuring smooth and efficient workflow Personal Housekeeper

Cleaning, residential and office-Baltimore, MD

June 2002 to November 2023

Responsibilities: cleaning resident homes, office, carpet cleaning and basic cleaning. Keeping customers happy and too there satisfaction

• Performed various housekeeping tasks such as dusting, vacuuming, mopping floors, and cleaning bathrooms to uphold high standards of cleanliness

• Assisted with laundry duties including washing, folding, ironing, and organizing clothes according to client preferences

• Collaborated closely with other household staff members to maintain a cohesive working environment focused on providing exceptional service to the client's satisfaction

• Developed strong relationships built on trust with clients through consistent delivery of high-quality service

• Trained new housekeeping staff members on best practices regarding cleaning techniques and customer service standards

• Maintained a professional appearance and demeanor while representing the client's household in interactions with guests or service providers

• Served as a point of contact between the client's family members or guests visiting the residence and ensured their needs were met

• Maintained inventory of household supplies and promptly restocked items when necessary to ensure smooth operations

• Managed schedules and appointments for clients, coordinating with service providers as needed Sale Assistant

Penny Saver-Towson, MD

January 1998 to October 2001

Responsibilities: filing, setting appointments for sales executives, collections, met with customers on a regular basis.

I left to move to huston taxes with my husband. Moved back to be closer to family..

• Assisted sales representatives in managing and maintaining client accounts, ensuring high levels of customer satisfaction

• Conducted market research to identify potential leads and prospects for the sales team

• Collaborated with the marketing department to develop promotional materials and campaigns to support sales efforts

• Assisted in the negotiation of contracts and pricing agreements with clients under the guidance of senior sales representatives

• Attended trade shows, conferences, and industry events to represent the company's products/services and generate new business opportunities

• Followed up with leads generated through marketing campaigns or referrals to nurture relationships into potential sales opportunities

• Developed and maintained strong relationships with key accounts, resulting in repeat business and customer loyalty

• Responded promptly to customer inquiries via phone or email, addressing concerns and providing product information

Crew Member

Taco Bell-Baltimore, MD

May 1990 to June 1994

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers

• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer

• Prepared food items according to established recipes and portion sizes, maintaining high quality standards

• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment

• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers

• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction

• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times

Customer Service Associate

Ames-Baltimore, MD

January 1988 to August 1988

Organizing shelves working in the stockroom women’s clothing area men’s wear accessories floor runner cashier

• Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked for easy customer access

• Assisted in inventory management by conducting regular stock checks, identifying discrepancies, and replenishing merchandise as needed

• Built strong relationships with repeat customers through personalized service resulting in increased customer loyalty

• Handled cash transactions accurately using point-of-sale (POS) system while adhering to company policies and procedures

Education

High school diploma in Sheet-metal, Estimating construction Easter Voc. Tech - Baltimore, MD

September 1988 to June 1990

Skills

• Communication skills (10+ years)

• Customer service (10+ years)

• Residential Cleaning (10+ years)

• Commercial Cleaning (10+ years)

• Shipping & Receiving (4 years)

• Keyboard computer (1 year)

• Food Preparation (10+ years)

• Dietary department experience (10+ years)

• Menu planning (10+ years)

• Dietary aide experience (5 years)

• Food handling (10+ years)

• Meal preparation (10+ years)

• Kitchen experience (10+ years)

• Knife skills (10+ years)

• Cooking (10+ years)

• Budgeting (10+ years)

• Construction Estimating (3 years)

• Kitchen Management Experience (10+ years)

• Catering (10+ years)

• Supervising Experience (10+ years)

• Food Production (10+ years)

• Food Safety (10+ years)

• Residential Cleaning (10+ years)

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