Project Manager Technical
Resume:
Syed Sattar
****************@*****.***
Successful Technical Project manager/ Product Owner, with 11+ Years' experience in managing all aspects of the software development project lifecycle from concept of development to production release for POS, hardware, eCommerce, mobility, Application Management and Business Analysis
Experienced Infrastructure Project Lead proficient in Scrum Processes and Methodologies, Business Analysis, Fraud Analytics, Data Visualization, Process Design, Process Re - engineering and Project Management skills.
My tenure at Apple and the Office of Technology & Innovation showcases a knack for fostering collaboration and utilizing AWS and Microsoft tools to innovate and streamline processes.
Detail-oriented professional with experience in data communications, data recovery, and disaster recovery. Frequently praised as diligent by peers, I can be relied upon to help your team achieve its goals.
Led cross-functional teams in the successful execution of large-scale IT projects. Highly proficient in Agile and Waterfall methodologies, as well as risk management and change management. Strong communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.
SKILLS
Scrum Master
Scope Management, Kaizen,
Schedule Management
Business Requirements Analysis
Microsoft tools: Tableau, Visual studio/ Visual code, Share point designer, Info Path, Power Apps, Forms, Power Automate- Flow, Microsoft Teams, Yammer, Power BI, MS Office, Azure DevOps
Stakeholder Management
Structured Products
Project Budget & Asset Allocation
Agile Project Management, KPIs, SLA Management
Sprint Planning
Vendor Relationship Management, Portfolio Management
DevOps principles
Work Planning and Prioritization
Risk mitigation planning, Integration Management
Cross-Functional Collaboration
EXPERIENCE
SR. TECHNICAL PROJECT MANAGER
Apple
Austin
August 2022 - Till
Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT projects
Lead development of Ecommerce website interfaces for enterprise systems
Collaborated closely with developers, designers, testers and other stakeholders to ensure timely completion of projects.
Ensured compliance with industry regulations through implementation of appropriate policies and procedures.
Managed budgets up to $500K dollars while ensuring quality control throughout the entire life cycle of the project.
Demonstrated expertise in using Scrum, JIRA and other popular PM tools for tracking tasks and resources.
Performed root cause analysis on production issues impacting customer experience or system performance.
Implemented effective change management strategies in order to facilitate smooth transitions between phases of the project.
Developed and managed work breakdown structure (WBS) of information technology projects.
Developed project plans, set timelines and milestones, tracked progress and reported on KPIs.
Conducted system testing, debugging, and troubleshooting to identify and resolve issues
PROJECT MANAGER/ SCRUM MASTER
Office of Technology & Innovation (NY)
NYC
October 2019 - August 2022
Partnered with IBM to work with NYC DoITT (Department of Information Technology and Telecommunications) to re-architect their Oracle owned legacy based on-prem CRM application to a Microsoft Azure Cloud (SaaS) solution based on Microsoft Dynamics 365 CRM
Including supporting the application for a year as part of a post go-live warranty, during which we stabilized the application
Facilitated daily scrums, sprint planning, sprint retrospectives, and sprint reviews for a software development team
Designed and implemented SharePoint solutions, including intranet portals, document management systems, and workflow automation
Created and customized Power Apps (Model-driven and Canvas apps) to provide intuitive user interfaces and streamline business processes
Configured and automated workflows using Power Automate (Flow) to improve efficiency and productivity
Integrated SharePoint with external systems, such as Microsoft Teams and Dynamics 365, to enable seamless collaboration and data synchronization
Involved in all phases of SDLC in an agile development environment
Created prototypes for demos before application development
Designed backend databases, front-end user interfaces, and logical layers based on business requirements
Developed applications in PowerApps using Power Automate, Excel, and SharePoint Online
Created custom forms using PowerApps forms and managed site collections, sub-sites, lists, libraries, site columns, and content types
Ensured adherence to established safety protocols throughout the duration of each project.
Coordinated with city officials regarding zoning regulations, code requirements, land use restrictions and other related matters.
Developed custom integration programs to connect applications with other internal and external systems.
Created three-dimensional and interactive representations of designs, used computer-assisted design software like Visio.
Conducted user acceptance testing and provided post-implementation support, addressing user queries and resolving issues
Conducted training sessions and created user documentation to facilitate smooth adoption and usage of SharePoint and Power Platform solutions
Utilized Power BI to create interactive dashboards and reports for data visualization and business intelligence
Integrated the apps with external systems and APIs, creating custom connectors for seamless data integration and retrieval
Leveraged Azure services, such as Azure Functions and Azure Logic Apps, to build scalable and robust backend processes
PROJECT MANAGER
Best Buy
Richfield, UTAH
December 2018 - August 2019
Lead development of Ecommerce website interfaces for enterprise systems
Reduce overhead and infrastructure costs by consolidating and deploying legacy applications to cloud platforms such as Azure Dev Ops web services.
Developed project plans for each project phase including scope, budgeting, scheduling and resource allocation.
Developed implementation plans that included analyses such as cost-benefit and return on investment (ROI).
Assisted developers in troubleshooting code related issues encountered during unit testing activities resulting from Apex classes and triggers written by them.
Troubleshot issues related to integration of third-party applications with Salesforce using SOAP and REST APIs.
Created custom objects, fields, formulas, validation rules, page layouts and workflow rules in MS Dynamics to meet business needs.
Created business intelligence tools and systems, including design of related databases, spreadsheets, and outputs.
Designed automated reporting processes utilizing SQL queries and Excel macros for streamlined data analysis.
Maintained library of model documents, templates, and other reusable knowledge assets.
Involved in Analysis, Design, Coding, and Testing and maintenance phase of the project life cycle.
Worked on all the new Out of Box features like Business Rules, Business Process Flow and Synchronous Workflows in MS
Dynamics 365.
Designed and customized MS Dynamics 365 forms and ribbons.
Customized MS Dynamics 365 form On Load, On Save Status changes events with Java script and Query.
Created multiple Views for Entities to Import and Export data, worked on Managed and Unmanaged Solutions.
Reasonable for the design of the system, user interface, reporting and dashboards for the Front-end Dynamics development.
Experience in creating CRM Site Map and reasonable to handle Deployments to the next environments using Azure DevOps and Solution/Data Export and Imports.
Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
Involved in Microsoft Dynamics 365 data capture, integration, auditing, data mapping, importing data and Creation of interfaces.
Troubleshoot defects and identify the appropriate change to fix the issue, Maintain and design MS Dynamics 365 applications
Demonstrated ability to deliver projects and products in an agile project management environment.
Actively participated in daily scrums.
PROGRAM MANAGER
Amazon Dev Center
Seattle, WASHINGTON
December 2015 - December 2016
Implemented Release schedules, communicated the Release status, created Roll out Plans, tracked the Project
Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT projects
Managed PeopleSoft projects in collaboration with the Auditor-Controller Executive Officers, Human Resource Director, to satisfy the business needs for HRMS, Benefits Administration, HR and Payroll, Time & Labor.
Identified opportunities for improvement by analyzing system logs and application errors.
Developed processes to ensure compliance with company policies related to overtime, shift changes.
Utilized advanced analytics techniques to optimize staffing levels for peak business periods.
Analyzed root causes of variances between planned and actual labor hours.
Built forecasting models to predict future demand for staff resources based on historical trends.
Applied predictive analytics models to forecast future labor needs and reduce idle time.
Created and maintained reports for real-time analysis of labor utilization.
Performed data mining using a combination of statistical and graphical methods.
Prepared reports, organization, and flow charts and career path reports summarizing job analysis and evaluation and compensation analysis information.
WORKFORCE ANALYST/ BUSINESS ANALYST
Amazon Dev Center
Seattle, WASHINGTON
August 2012 - November 2015
Provided detailed reports on workforce productivity levels and identified areas for improvement.
Coordinated meetings with stakeholders to define expectations regarding short-term and long-term objectives related to personnel decisions.
Utilized advanced statistical methods such as regression analysis to forecast future staffing needs.
Responsible for developing prototypes the selected solutions and implementing complex big data projects with a focus on collecting, parsing, managing, analyzing, and visualizing large sets of data using multiple platforms.
Understand how to apply technologies to solve bigdata problems and to develop innovative big data solutions.
Assisted in the development of recruitment strategies based on insights gained through workforce analytics initiatives.
Utilized advanced Excel functions to create dynamic charts and graphs in support of workforce data analysis projects.
Employed effective communication methods when dealing with challenging situations or difficult customers.
Trained new employees on company policies related to digital customer service procedures.
Leveraged problem solving techniques to resolve difficult customer issues quickly and efficiently.
Analyzed trends in customer feedback to identify areas of improvement in the digital support system.
Provided exceptional customer service in a digital environment, responding to inquiries and resolving complex issues with accuracy and efficiency.
Utilized technical expertise to troubleshoot software problems and provide appropriate solutions.
Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
EDUCATION
MASTER OF SCIENCE (M.S.) IN BUSINESS DATA ANALYTICS
Golden Gate University, San Francisco, CA, US
Dec 2018
CERTIFICATIONS
Certified SAFe Agile Scrum Master (SM)
Certified SAFe Agile Scrum Product Owner (PO)
Microsoft Fundamentals Certified (MB 910)
Salesforce Certified Administrator
PMP (2023)
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