Front Desk Representative

__LATASHA LETRAIL LAW__

**** *. ******* ** #****, Columbus, GA 31903

Cell: 404-***-****

**************@*****.***

SUMMARY

Hard working, dependable, and multitasking business administration graduate with proven leadership and organizational skills with the drive to succeed.

HIGHLIGHTS

Microsoft Office proficiency Resourceful

Professional and mature Dedicated team player

Self-starter

ACCOMPLISHMENTS

Answered multiple phone lines, transferred calls to corresponding departments, and filing.

Performed administration tasks such as filing, developing spreadsheets, and faxing, photocopying collateral and scanning documents for inter-departmental use.

Helping customer with things that they desire their wants/needs.

Assisting customers, holding a conversation.

EXPERIENCE

House Manager, July 2015- September 2016

Pat’s House Assisting Living- Columbus, GA

Supervised 10+ employees and assisted individuals. Charted and recorded information in client charts. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Documented all patient information including service plans, treatment reports and progress notes. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Case Manager, April 2013-February 2015

AmericanWork- Columbus, GA

Charted and recorded information in client charts. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Documented all patient information including service plans, treatment reports and progress notes. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Transported clients to and from appointments, treatment center, shopping, and outings.

Administrative Secretary, October 2007-April 2013

UniteHere Local 804, Columbus, GA

Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Balanced company checkbook, grievances, insurance enrollment, and paying company bills.

Dining Facility Assistant, July 2007-October 2007

L & S Services, Fort Benning, GA

Cleaning up dining facility after the soldiers ate.

Cashier, June 2004-December 2009

Summit/Money Back, Columbus, GA

Worked as a team member performing cashier duties, cash handling, customer service, product assistance and cleaning.

Unit Clerk, April 2004-March 2005

Doctor’s Hospital, Columbus, GA

Patient’s care, filing, typing, data input doctor’s orders, answering phones, front desk receptionist.

Mailroom Clerk, May 2002-December 2003

Ranger Joe’s International, Columbus, GA

Typing, filing, answering phones, take phone and internet order (call center), send out catalog requests.

Direct-Care Specialist I, February 1998-December 2001

America’s Counseling Services, Montezuma, GA

Assisting children with behavioral problems, help children to cope with their behaviors and everyday life skills.

EDUCATION

Bachelor Degree in Business Administration, November 2007- October 2010

University of Phoenix – Columbus, GA

Certificate in Business & Office Technology, 2001-2002

South Georgia Technical College, Americus, GA

Certificate in Information & Office Technology, 1993-1996

Columbus Technical Institute, Columbus, GA

High School Diploma, 1993

Jordan Vocational High School Columbus, GA

ACHEIVEMENTS

Goal Nominee Who’s Who

South Georgia Technical College-2002

REFERENCES

Juanda Collier Daisy Rivera Tacoya Jackson

Pat’s House Assisting Living Ranger Joe’s AFLAC

706-***-**** 706-***-**** 706-***-****

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