Customer Service Communication Systems

Arliss Bermudez

**** ****** ***** **. ******, TX 346-***-****

********@*****.***

Summary

Dedicated and disciplined former military service member with expertise in Signal Operations and a strong background in customer service. Ability to lead teams, troubleshoot complex systems, and communicate effectively with customers and colleagues. Seeking a civilian role where I can apply both technical skills and excellent interpersonal abilities to contribute to a team’s success.

Work Experience

Signal Operations Specialist

U.S. Army (July 2023 - August 2024)

Operated, maintained, and repaired military communication systems to ensure uninterrupted communication in tactical and operational environments.

Managed and ensured the security of military communication systems, contributing to mission success and operational effectiveness.

Led small teams in troubleshooting, calibrating, and deploying communication equipment during field exercises and operational missions.

Trained peers and junior soldiers on the operation of advanced communication systems and troubleshooting procedures.

Crew Member

Raising Cane’s (Jan 2023 - June 2023)

Delivered high-quality customer service in a challenging environment, ensuring customer satisfaction and repeat business.

Operated the cash register, managed orders, and maintained a clean, organized dining area.

Communicated effectively with customers, providing friendly and helpful service while maintaining professionalism.

Collaborated with team members to meet daily sales goals and complete tasks efficiently.

Team Member

Cinnabon (July 2022 - Dec 2022)

Provided exceptional customer service in a high-traffic mall environment, ensuring a positive customer experience.

Managed cash handling, order processing, and ensured products were fresh and up to company standards.

Maintained cleanliness and organization of the store, including front-line and back-end areas.

Assisted in inventory management and restocking supplies, demonstrating diligence and responsibility.

Education

High School Diploma

Hightower High School, Missouri City, TX

Graduated: May 2023

Skills

Technical Skills:

Military communication systems (e.g., tactical radios, satellite systems)

Signal Operations and troubleshooting

Network management and maintenance

Technical equipment calibration

Customer Service & Interpersonal Skills:

Strong communication skills and active listening

Ability to maintain a friendly, professional demeanor in high-pressure environments.

Teamwork and collaboration with diverse groups of people.

Conflict resolution and problem-solving in customer-facing roles.

Certifications

Signal Operations Certification

Issued by U.S. Army

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