Customer Service Store Manager
Resume:
Yulonda Chrystal
**yrs Management/Leadership/ Administrative Services/Project Management/Business
Operation/Customer Service Experience
Oklahoma City, OK 73129
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Multi-Site General Manager
TravelCenters of America-Little Rock, AR
February 2020 to August 2024
Train and Develop Strong management teams for Multiple Sites, Budget and Sales management, Profit verses Margins, Inventory, cost control, train and development management, adapt to change,lead through change, effectively lead teams meetings, oversees developmental projects and profits..
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency
• Met with clients to issue quotes and and review orders
• Maintained staffing levels for multiple locations
• Managed and trained new hires
• Prepared payroll
• Planned and coordinated events
• Complied with labor and state mandates
Sales Representative
CarMax-Oklahoma City, OK
September 2021 to November 2021
Store Manager
Walmart-Oklahoma City, OK
September 1998 to February 2020
Begin as an Store Manager Trainee in Leaders Out In Front program
Implement and enforce all company procedures, policies and applicable laws
Making area-specific merchandising, operations and people development decisions, including budgeting/forecasting and assessing economic trends and demographic information Developed Operations zone supervisor to lead empower and trust team as well as all the SOP's of the fresh area and how to mentor replacement
Carry and place merchandise/supplies weighing up to 50 pounds
Identify and apply methods for resolving customer complaints and assists with addressing difficult or complex issues Assist in the development of strategic plans for operational activity
Ensure associates handle, store, cook and clean food and set an example through own work
Hold self and associates accountable for achievement of financial results and statistical standards
Ensuring the sales and profit goals are achieved and implements plans to correct any deficiencies
Upholding the Company's open door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates
Participated in training program which included rotations Provided daily feedback, coachings, and motivation to all associates
Manage accounting office tasks by verifying daily bank deposits, assisting accounting office associates with
researching register overages and shortages and sending manufacturer coupons to clearing house each week
Develop and maintain community policing efforts for the town Administrative Services and Business Operations
Directing orientation, on-the-job training, in-service training, and continuing education programs Walmart;. Manage in a diverse environment with focus on client
Prepare work schedules and assign employees to specific duties Orders merchandise or prepare requisitions to replenish merchandise on hand
Identify opportunities to prevent shrink
Participate in community outreach programs and encourages and supports hourly associates in serving as good members of the Community. Education
Associate's degree in Legal Studies
University of Central Oklahoma - Oklahoma City, OK August 2010 to May 2014
Skills
• Retail Management (10+ years)
• Store Management Experience (10+ years)
• Profit & Loss (10+ years)
• Cash Handling (10+ years)
• Merchandising (10+ years)
• Planograms (10+ years)
• Recruiting (10+ years)
• Loss Prevention (10+ years)
• Sales Management (5 years)
• Payroll
• Pricing (10+ years)
• Management (10+ years)
• Upselling (10+ years)
• Supervising Experience (10+ years)
• Leadership (10+ years)
• Assistant Manager Experience (10+ years)
• Inventory Control (10+ years)
• Mentoring (10+ years)
• Shift Management (10+ years)
• POS (10+ years)
• Purchasing
• Operations Management (7 years)
• Sales (5 years)
• Employee Orientation (10+ years)
• Retail Sales
• Strategic Planning (7 years)
• Budgeting (7 years)
• Office Management (5 years)
• Research (7 years)
• Business Development (7 years)
• Negotiation (7 years)
• Process Improvement (7 years)
• Communication skills (10+ years)
• Time management (10+ years)
• Account Management (5 years)
• E-Commerce
• Marketing
• Supply Chain
• Event Planning
• Customer service
• Cash handling
• Budgeting
• Upselling
• Retail sales
• Payroll
• Merchandising
• Interviewing
• Dealership experience
• Pricing
• Office management
• Salesforce
• Project management
• Conflict management
• Operations management
• Cash register
• Supervising experience
• Store management
• Profit & loss
• Microsoft Access
• Purchasing
• Phone etiquette
• Communication skills
• Data entry
• Sales management
• Human resources
• Typing
• Organizational skills
• Supplier management
• Furniture design
• Retail management
• Grocery store
• English
• Shift management
• Restaurant experience
• Direct sales
• Training & development
• Financial planning
• Negotiation
• Outside sales
• Driving
• Oracle
• SAP
Certifications and Licenses
Food Handler Certification
ABLE License
Present
Alcoholic Beverage Sales occupational license
Driver's License
Assessments
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
December 2023
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient June 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Planning & execution — Proficient July 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate