Project Manager Relationship Management

ALWIN THOMAS, PMP, ACP, PBA

Hyde Park, MA ***** 617-***-**** *************@*****.*** linkedin.com/in/alwin-thomas-7173079 S ENIOR P ROJECT M ANAGER

I T – S AAS – S YSTEM D E VELOPMENT – P ROCESS I MPROVEMENT Strategic Planning Project Scoping Business Modeling Project Deployment Customer Relationship Management Mission-driven professional with 10+ years’ experience leading diverse teams while driving projects to completion on- time and to client’s satisfaction. Hands-on contributor combining strong problem-solving skills with proven ability to understand clients’ business needs and communicate critical information to cross-functional teams and project entities. Oversees end-to-end process and system optimization; applies strategies that minimize inefficiencies, cut costs, and increase revenue. Promotes culture of accountability, teamwork, innovation, and continuous improvement. C ORE C OMPETENCIES

Business Readiness Assessment Agile/Waterfall Methodology Team Leadership

Risk Management SaaS/Client Implementation Partner Relationship Management

Management/KPI Reporting Process Improvements Cross-functional Collaboration

Cost Reduction Management Real-time Problem Solving Time Management/Milestones S ELECTED H IGHLIGHTS

• Developed new processes that were adopted as a best practice for commercial pricing policy deployments for Philips North America Project Management Office (NAM PMO).

• Rebranded and released two significant products for Waters Corporation’s flagship product line (Routine Analysis) that sustained and expanded the product line globally: o Improved system specs, updated HW, and met regulations for exports to China while driving $5M annually. o Created innovative product delivery training tool to identify gaps and streamline product delivery.

• Led SaaS implementation projects for global provider, Planon Corporation. P ROFESSIONAL E XPERIENCE

Senior Project Manager, Enterprise Business Systems – PHILIPS – Cambridge, MA Sept 2022 to Mar 2024 A health technology company dedicated to improving people's health and well-being through meaningful innovation. Directed and planned complex projects while leading and motivating internal team of analysts and multiple cross- functional teams across USA, Canada, and Netherlands.

• Oversaw day-to-day project execution; managed resources allocation, costs, scope, and project timelines.

• Worked closely with senior leadership and key stakeholders to set project expectations, define project requirements, roadmap strategy, and potential impact on resources and organization.

• Tracked and managed project activities, issues, and risks while providing weekly updates and PMO KPI status.

• Established contingency plans, change management controls, and solutions to mitigate risk, ensure business continuity, and drive policy/procedure compliance.

• Developed process mapping tools and best practices to advance communication, improve comprehension, and identify gaps in the delivery lifecycle.

• Transitioned nine business modalities to new North America quoting platform to standardize end-to-end quoting; platform reduced costs, labor, and overhead while enhancing customer experience.

• Conducted problem-solving sessions that led to implementation of more effective solutions while escalating risks that impacted deliverables, timelines, and costs to stakeholders. ALWIN THOMAS, PMP, ACP, PBA PAGE 2

PHILIPS – continued

• Spearheaded a Consumer Price initiative to increase revenue based on the Consumer Price Index.

• Collaborated in PMO training sessions focused on process improvements; helped enhance PM’s acumen and PMO's ability to deliver projects effectively.

Principal Project Manager – WATERS CORPORATION – Milford, MA Jul 2017 to Jun 2022 Waters is a specialty measurement company providing clients with analytical laboratory instruments and software. Directed diverse teams to drive complex development projects to completion while delivering system-level solutions.

• Led diverse teams across nine functional areas through all project phases from budgeting and resource planning to controlling, closeout, and post-project review: o Facilitated regular check-ins and phase gate reviews to PMO board.

• Navigated pandemic challenges; prioritized material availability and implemented risk buy strategies to sustain supply channels and business continuity, cut extended lead time, and minimized schedule impact.

• Maintained productivity during Covid-19 by creating a cloud-based file-sharing platform that monitored and controlled the interdependencies between US and European projects: o Identified risks to task completion; set mitigation strategies and escalated issues at PMO meetings. o Provided visibility; drove stakeholder discussions with actions to return projects to expectations. Consultant – EQUITOUS TECHNOLOGY SOLUTIONS – Georgetown, MA Oct 2013-Sept 2015 / Feb 2017-Jul 2017 An information technology company providing IT solutions and support. As project consultant, advised leadership on special initiatives, project processes, practices, and strategies to enhance customer experience. Led brainstorming sessions that resulted in adoption of new procedures to improve outcomes.

• Assessed project network requirements and implementation gap analysis.

• Provided insight into potential project obstacles and their impact on project scope, schedule, and cost. Project Manager – PLANON CORPORATION – Braintree, MA Sept 2015 to Sept 2016 Global provider of SaaS integrated workplace management and computer-aided facility management software. Managed fixed and non-fixed priced deployments and upgrades of multitier enterprise SaaS software products in support of real estate lifecycle and disposition, facility services, and workplace management.

• Transitioned projects from sales to SaaS implementation; reviewed SOWs, budgets, schedules, risks, and stakeholder identification; collaborated with team to design project strategy: o Minimized scope creep across system configuration, data migration, and user training.

• Oversaw deployment, installation, system configuration, data migration, analysis, and user training while achieving KPIs and business continuity; mitigated risks for smooth SaaS implementation.

• Allocated personnel, training, and support resources to optimize and streamline implementation processes.

• Acted as liaison and primary contact; daily communicated with stakeholders, escalated risk to senior management, and provided clients and PMO with updates and status reports.

• Cultivated key client relationships that enhanced customer experience and satisfaction. E DUCATION Bachelor of Business Administration – University of Massachusetts, Boston, MA C ERTIFICATIONS PMI-certified Project Management Professional (PMI-PMP) – PMI Professional Business Analysis (PMI-PBA) – PMI Agile Certified Practitioner (PMI-ACP) – Change Leadership Change Leadership Certification, eCornell

D EVELOPMENT Generative Al Overview for PMs, Prompt Engineering for PMs, Design a Cloud Migration Strategy, Customer Success Management Fundamentals T ECH S KILLS CMS, Atlassian Tools: Confluence and JIRA, Project Management Tools, SAP ERP Systems, ProjExec, Medical Device, QMS ISO-13485, and Microsoft Excel, PowerPoint, Project, Word

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