Quality Assurance Control
Resume:
PHILLIP HICKS
CONTACT PROFILE
Snellville, GA ***78
**************@*****.***
Dedicated and experienced professional with a strong background in logistics, quality assurance, and management. Skilled in overseeing daily operations, ensuring quality control, and optimizing efficiency in various work settings. Proven ability to lead teams, create standard operational procedures, and drive continuous improvement. Seeking opportunities to utilize my diverse skill set and contribute to a dynamic work environment.
SKILLS EXPERIENCE
Warehouse Management
Supply Chain Optimization
SAP Proficiency
Quality Control Specialist
Forklift and Pallet Jack Operator
Manufacturing Administrative Skills
Logistics and Project Management
Inventory Control and Shipping
Merchandising and Freight Handling
Branch Manager
James Car – Kennesaw, G 2024
• Oversee daily operations of the vehicle fleet
• Oversee the maintenance, cleaning, and scheduling of the rental vehicle fleet to ensure availability, safety, and compliance with rental standards.
• Implement quality assurance measures to maintain the fleet's performance
• Implement and enforce quality control measures, inspection protocols, and safety standards to maintain the quality of rental vehicles.
• Manage inventory levels, track vehicle availability, and coordinate vehicle transfers to optimize fleet utilization.
• Manage inventory, order parts, and arrange services for vehicles.
• Conduct vehicle inspections, document damages for insurance reporting.
Quality Assurance Lead Manager
Walmart FC 8240 – Atlanta, GA 2018-2023
• Create daily workloads for a team of 35 associates
• Develop, implement, and maintain Standard Operational Procedures for efficient operations to ensure consistency, efficiency, and quality.
• Establish quality control measures to monitor and evaluate products, processes, and services to meet operational quality standards.
• Provide training to associates on quality standards, SOPs, and best practices to ensure understanding and adherence to quality requirements.
• Monitor and analyze key performance indicators (KPIs) related to quality, identifying trends, and implementing corrective actions as needed.
• Investigate quality issues, root cause analysis, and implementing corrective and preventive actions to address quality concerns and prevent recurrence.
• Set, monitor, and communicate production goals to ensure alignment with quality standards and operational efficiency.
• Uphold safety standards and integrity in all aspects of operations to create a safe and compliant work environment for associates.
• Lead and supervise a team of associates, providing guidance, support, and coaching to drive performance and maintain quality standards.
EDUCATION
Ashford University 1993-1998
Bachelor of Arts
Social Science & Human Services
Harold Washington College
Certification
Advanced Youth Development
• Work closely with cross-functional teams, including operations, logistics, and leadership, to ensure quality processes are integrated into overall operations.
• Lead and participate in continuous improvement initiatives, quality projects, and process enhancements to drive quality excellence and operational efficiency.
• Provide regular updates to the leadership team on quality performance, issues, and improvement initiatives to ensure alignment with organizational goals.
Senior Quality Assurance Specialist
Walmart FC 8240 – Atlanta, GA 2009-2018
• Establish and implement quality standards and procedures to meet regulatory requirements and customer expectations.
• Monitor and inspectinginspect products, processes, or services to identify defects, deviations, or areas for improvement.
• Identify opportunities for process optimization and efficiency enhancements to enhance overall quality.
• Utilize data analysis tools to assess quality metrics, track trends, and make data-driven decisions to improve quality processes.
• Provide training to employees on quality standards, procedures, and best practices to ensure compliance and consistency
• Conduct internal audits to ensure adherence to quality standards, regulations, and industry best practices.
• Investigate quality issues, root cause analysis, and implementing corrective and preventive actions to address quality concerns.
• Work cross-functionally with different departments to ensure quality standards are maintained throughout the organization
• Maintain accurate records, reports, and documentation related to quality assurance activities for reference and compliance purposes.
• Lead continuous improvement initiatives, quality projects, and quality management system enhancements to drive quality excellence.
• Coordinate quality support throughout the fulfillment center
• Work cross-functionally with different departments to ensure quality standards are maintained throughout the organization.
• Conduct daily inventory control on a large volume of merchandise
• Drive efficiency and cost-effectiveness in warehouse operations
Contact this candidate