Customer Service Representative
Resume:
Schroney Clark
Harrisburg, PA *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Project Coordinator
Essintial Enterprise Solutions - Mechanicsburg, PA March 2016 to Present
1. Managed cases assigned to technicians to meet the Customer's Service Level Agreement 2. Create new cases upon customers request.
3. Navigate and open calls on external customer systems. 4. Assist with the planning, organization, and management of the day to day projects. 5. Manage customer email queue
6. Navigate open calls on internal system.
Tax Preparer
Liberty Tax Service - Harrisburg, PA
January 2017 to May 2017
Responsible for preparing individuals tax returns for Federal State and Local taxes. Customer Service Representative
Keystone - Tioga, PA
June 2015 to December 2016
Answering incoming telephone calls from potential customers discussing services and pricing. Provider Enrollment Specialist
Anthem - Harrisburg, PA
March 2014 to June 2015
Responsible for reviewing applications from providers requesting to join specific medical plans as in network providers making sure all tax id numbers were current and that there were no flagged providers enrolled.
Dispatcher/Customer Service
American Taxi - Harrisburg, PA
April 2008 to January 2014
Responsible for answering all incoming calls from individuals requesting to be picked up as well as logging those calls into the computer system and dispatching to drivers. I was also in charge of completing all weekly schedules for dispatchers and drivers as well as completing weekly payroll to be processed. Customer Service Representative/Claims Processor
Highmark Blue Cross Blue Shield - Camp Hill, PA
December 1995 to March 2008
responsible for medical claims billing and coding as well as processing medical claims, until I transferred into the Customer Service department in which I was responsible for answer incoming calls as well as completing out going calls when necessary pertaining to the processing of claims that may have been rejected due to benefits or eligibility.
Education
Diploma in Business
Central Dauphin East Highschool - Harrisburg, PA
September 1984 to May 1989
Skills
• Microsoft office (10+ years)
• Call Center (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Project Coordination
• Medical Coding
• Microsoft Outlook
• Medical Billing
• Tax Experience
• Accounts Receivable
• CPT Coding
• Event Planning
• ICD-10
• Office Management
• Pricing
• Project Management
• Microsoft Excel
• Insurance Verification
• ICD-9
• Medical Terminology
• ICD Coding
• Medical Office Experience
• Medical Records
• QuickBooks
• Medical Scheduling
• EMR Systems
• Negotiation
• Typing
• Warehouse Experience
• Shipping & Receiving
• Driving
• HIPAA
• Phone Etiquette
• Quality Assurance
• CRM software
• Order management system
• Clerical Experience
• Accounting
• Payroll
• Microsoft Powerpoint
• Word processing
• English
• Microsoft Word
• Computer skills
• Communication skills
• Microsoft Access
• Experience Administering Injections
Assessments
Data Entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative Assistant/Receptionist — Proficient November 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Highly Proficient
December 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Verbal communication — Highly Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Scheduling — Proficient
December 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Highly Proficient
December 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
December 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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